Page Multiple Tenants at Once
If you would require to page to all or to a certain number of tenants at once, you can create a very simple custom script. See our Custom Scripts page on Developer Resource Center.

2007-10-13

ScopServ Telephony 1.4.5, Asterisk 1.4.13 and Wanpipe 3.2.0
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Release Notes

This section explains some of the new features and significant improvements over previous versions. Note that bug fixes in previous update versions are also included in the current update version.

Branches: [ 1.4 ] [ 2.0 (BETA) ]

What will be available on next release ...

RevisionDateDescription
33932010-03-08
  • Optimize Service Level reports for Agents. (ACD reports)
  • Fix pauses counter for Agents report. (ACD reports)
  • Fix issues with overflow calls average wait time. (ACD reports)
  • On Miscellaneous -> Polycom Provisioning, You can now customize the number of Lines / Soft Keys. This can be defined per phone and/or per template.
33902010-03-05
  • Revert all changes related to Polycom Provisioning introduced on version 1.4.60 (r3155), we are back to original templates. If you want to use new provisioning system, you must enable this option on Provisioning -> Firmware. The following revision apply only to new template: r3206, 3209, 3212, 3302, 3346, 3365 and 3387.
33872010-03-02
  • On Polycom Provisioning, fix Buddy Watch on Idle screen.
33842010-03-02
  • Fix a parsing error on the Extension AGI script when retreiving Hotdesk Extension status (Thanks Xavier).
33822010-03-01
  • The Admin menu is now working with Voicemail extension type.

ScopServ Telephony Server 1.4.65

RevisionDateDescription
33792010-03-01
  • Multiple issues has been fixed on Reports -> Call Reports -> Extension. Also added new columns for Unknown calls.
  • Reduce memory usage and optimize SQL queries on Reports -> Update Database script.
  • Add missing columns definition for Unknown Calls on Extensions Report.
33742010-03-01
  • Fix SQL query issue on detailled reports for Calls Distribution by Month/Year and by Year on ACD reports.
  • On Applications -> Auto Attendant -> Options, add a new parameter for Report Sort Order. Highest value will be sorted first on Reports -> IVR.
33702010-02-28
  • Change temporary folder for Email-to-Fax from /tmp/.scopserv/email2fax to /var/spool/asterisk/email2fax.
33672010-02-28
  • Do not allow multiple instance of the 'cron' daemon to run simultaneously.
33652010-02-28
  • Fix multiple issues Supervisor FastAGI script.
  • When using DND/CallForward features code and logged as an Hotdesk user, we must set new configs to the Hotdesk extension and not the real exten.
  • Optimize backend function to get Agent Channel last Agent ID on ACD reports for faster processing.
  • On all forms, we now display tips in italic instead of bold characters.
  • Only fix agent_id on queue_log SQL database on first cron job processing, after first processing only process current day.
  • Re-enable Speed Dial and Features Key assignment on Cisco Provisioning. It work only if using Cisco Firmware 8.x or later.
  • A dialplan error has been fixed when "Max Repeat" is set to 0 on an Auto Attendant (IVR).
  • On Polycom Provisioning, if you have a license file from Polycom, it now possible to enable Call Recording feature that will save infos on an USB device. Rewrite configuration for LDAP settings.
  • You can now use VoIP Account and Trunk (TDM) as destination on an Auto Attendant (IVR).
33562010-02-23
  • When using DND/CallForward features code and logged as an Hotdesk user, we must set new configs to the Hotdesk extension and not the real exten.
33522010-02-23
  • Blocked revisions 3350 via svnmerge.
33482010-02-23
  • On Incoming Lines dialplan, if the mISDN module is enabled, we now let Asterisk detect DTMF tones on called channel.
33462010-02-23
  • Fix Calls listing for ACD reports when no CDR data is available to match with Queue Log event.
  • Fix start/end dates issues for ACD reports.
  • For Agent IDs update we now process updates by day and 5k updates (events) per time on ACD reports.
  • Add support for Snom 820, 870 and MeetingPoint on Miscellaneous -> Provisioning.
  • Add Snom 820/870/MP on Provisioning -> Network Scan (Auto Detect).
  • Add backward compatibility for mISDN 1.1.5 driver. Starting with 1.1.9, we now use 'mISDN' service instead of 'misdn-init'.
  • Oops, add missing file for Snom 820/870/MP Provisioning.
  • On Polycom provisioning, it now possible to disable the DND feature key. Also fix Corporate LDAP integration.
  • Remove unused lock file on cron scripts.
  • Optimize update of agent_id on SQL database for Queue Log when value is not set for ACD reports.
  • New optimization on agent IDs update code for ACD reports.
33452010-02-23
  • Blocked revisions 3343 via svnmerge.
33322010-02-19
  • Blocked revisions 3320 via svnmerge.
33312010-02-19
  • On Lines -> Outgoing Lines, it now possible to disable Call Record Detail (CDR) for the current route. This option will tell Asterisk (PBX) to not maintain a CDR for the current call.
33302010-02-19
  • Fix merged/blocked revision.
33292010-02-19
  • Improved ACD Reports:
    • The execution time for report generation is now more than 1000 times faster.
    • Reduced memory usage, it is now possible to process million calls.
    • Pause Code and Wrapup Code reports are now fully functional.
    • New views has been added on Call Distributions report. It possible to view report per Month, Month / Year and Year.
    • New graphic reports were added to the Answered, Abandoned and Overflow Calls reports.
    • On Answered and Overflow Calls, graphics reports were added for Disconnection Cause.
    • Raw Data has been removed and merged into Call Reports and include new Events filter.
    • More details are available on every reports.
    • New agent details reports for Non-ACD Calls, Missed Calls and Agent Sessions.
  • Update reports graphic layout template file.
  • Do not cache informations (ex. Phones/Queues) when loading data from Cron script. This way, no restart are needed for the crond service to load new configurations.
  • Updated code to set agent id on SQL database if not set for ACD Agents reports.
  • In ACD reports, now update Agent ID for agent events by batch of 20k events if not already set when displayed Answered Calls or Agents reports.
  • Minor update to code used to set ACD Agent ID for agent ACD events.
  • Add new CRON job to set Agent ID for ACD Reports (Queue Log).
  • Update templates files for ACD reports.
  • Fix ACD Pause Codes report issue.
  • Minor bugfixes to Tag/Wrapup Codes ACD report.
  • Add missing function on the Manager library for DBGet, DBDel and DBDelTree. This fix problem with the Auto Logout script for Agent and Hotdesk extensions.

ScopServ Telephony Server 1.4.64

RevisionDateDescription
33132010-02-18
  • On Tools -> Mass Reboot, new link has been added to Select All, Select None or Reverse Select on the list of devices.
  • On the Hangup macro (dialplan), we now play the "All Circuits are Busy" message if the ISDN Hangup Cause is 34 or Dial Status is 'Congestion'.
33122010-02-18
  • Blocked revisions 3308 via svnmerge.
33072010-02-16
  • Fix a small undefined variable warning message on the Email Notification script.
  • An issue with E911 Notification Script has been fixed when the option to execute the action when call start is not checked. Since CDR data are saved on the 'cdr_pre' table, we must look into this table in order to retrieve CDR on hangup.
  • We now properly retrieve informations about the calling phone when using an Outgoing Lines that is on a different tenant that the phone.
33022010-02-16
  • Fix an undefined variable warning message on Interface configuration backend.
  • On Polycom Provisioning, the 'Enable One Touch voicemail' option is now enabled by default.
  • On Outgoing Lines, we must save the Account Code after execute the ResetCDR command, not before.
32962010-02-11
  • When Authentication is enabled, by example on Outgoing Lines, we now correctly set the Account Code to the password that is entered. This problem happen when using AGI password script.

ScopServ Telephony Server 1.4.63

RevisionDateDescription
32932010-02-11
  • In order to reduce usage of AstDB/ODBC calls, an optimization has been made on the Agent dialplan. Instead of verifying DND/Out-Of-Office status then check if the agent is available, we now do the reverse.
  • Add a small helper script to assist you in the installation of G.729 and G.723.1 codecs from http://asterisk.hosting.lv. The script is located on '/var/www/scopserv/telephony/scripts/install_g729.sh'.
  • On Snom Provisioning, if Action URL (On,Off Hook/Incoming/Outgoing calls/etc) are empty on the Microbrowser tab, then we allow these fields to be writeable by the user.
  • An issue with Agent Pause Code has been fixed on the dialplan. The problem occured when a non-logged agent dial the Pause Code feature.
32882010-02-03
  • Correctly display the Ringing Service status on Flash Operator Panel (Thanks Mike).
32842010-02-02
  • Some issues with Incoming Lines has been fixed when CallerID Pattern/Prefix are defined on Interface -> VoIP Account.
  • Fix undefined variable notice message on Interface (Zaptel) backend.
32822010-02-01
  • A problem with the generation of configuration files has been fixed. Items that are disabled in the interface are no longer generated when executing the Commit. This fix applies to Extensions/Phones, Emergency Lines, Special Lines, AMI accounts, Digital/Analog/Woomera Interfaces, Queue/Agent (ACD) and Extensions Group (Call Group).
32782010-02-01
  • It now possible to enable Direct RTP media path for SIP channels. This can be configured globally from Configuration -> Channels or per phones on Extensions -> Phone Options.
  • Remove the "Direct RTP Media Path" option from Extensions -> Phones (SIP) since this is a global option and cannot be set per phone.

ScopServ Telephony Server 1.4.62

RevisionDateDescription
32752010-01-29
  • It possible to enable Insecure Port/Invite mode on Extensions -> Phones.
  • On Lines -> Emergency Lines -> Trunk, you can now set the value to "Use Class of Service". This will allow to use internal extension or application as destination (Thanks Martin).
32712010-01-29
  • Fix internal API for makeCall function (Thanks Alain).
32702010-01-29
  • Blocked revisions 3267 via svnmerge.
32662010-01-21
  • An issue with Filter on Reports -> Call Distributions -> List Calls (Answered/Abandonnd/Overflow) has been fixed, we now properly pass Queue(s) name.
  • A problem with Outgoing Lines failover when using DUNDi as trunk.
32652010-01-21
  • Fix a undefined array warning message on SQL backend.

ScopServ Telephony Server 1.4.61

RevisionDateDescription
32592010-01-19
  • Fix a problem with Internal CallerID Blocking code.
32582010-01-19
  • Fix an undefined function error on the Commit Window.
32572010-01-18
  • If an user use 'Block CallerID' feature and dial an internal extension, we will set the CallerID to 'anonymous'.
32562010-01-18
  • Blocked revisions 3255 via svnmerge.
32532010-01-18
  • New variables has been added on Lines -> E911 -> Notification -> Email Templates.
  • Fix a problem with Agent Spy feature code (Ticket 9E860A) TAG :: bug backend features agent chanspy
  • Fix an include error on dialplan when loading EPICx functions.
  • In order to avoiding circular include of Class of Services, we now automatically do a verification during Commit.
  • Do not create duplicate context when using the Default scheduler on a Class of Service. TAG :: bug context scheduler
32522010-01-18
  • Blocked revisions 3245 via svnmerge.
32432010-01-14
  • Fix an issue with 'Message Retrieval' button on Aastra 6739i Provisioning where the "sip lineX vmail" line was only generated when line set to 'Remote Server'.
32402010-01-13
  • Fix a major problem on Export script. If you logged in as a user and you make an export in Call Report (CDR), you get all the calls instead of the calls only for that user.
  • Fix a problem on Extensions -> User Options -> Call Forwarding when Voicemail Operator is enabled (Thanks Dave).
32372010-01-13
  • Be sure that no ODBC configuration files exist on Asterisk when the ODBC module isn't detected/enabled on the backend.
32362010-01-13
  • Fix multiple issues on "List Calls" window available on Call Distributions -> Answered/Abandoned/Overflow reports.
32322010-01-13
  • Blocked revisions 3230 via svnmerge.
32312010-01-13
  • We now follow Immediate Call Forward rules when an Hotdesk extension isn't logged.
32282010-01-12
  • Update internal SVN ignore files/directory on the repository.
32262010-01-12
  • On Incoming Lines, when destination is set to Trunk, it now possible to indicate ringing to the calling party.
  • Fix multiple minor PHP notice message related to undefined index and/or variable.
32252010-01-12
  • Blocked revisions 3221 via svnmerge.
32202010-01-11
  • An error on the Incoming Dialplan has been fixed causing inbound Virtual Fax to not be routed properly.

ScopServ Telephony Server 1.4.60

RevisionDateDescription
32172010-01-11
  • Blocked revisions 3213-3215 via svnmerge.
32122010-01-07
  • Fix 2 others small XML parsing errors on Polycom Provisioning.
32092010-01-07
  • Fix an XML Parsing Error (not well-formed) on Polycom Provisioning (Thanks Dave).
32062010-01-07
  • Fix SIP Alert configuration on Polycom Provisioning.
32022010-01-07
  • An issue with Channel Whisper feature code has been fixed. (Thanks Dave)
  • It now possible to view CDR reports when logged on Web-GUI using an Agent account.
  • We now play a Congestion tone when we dial a non-logged Hotdesk extension using the Paging and Intercom context.
32012010-01-07
  • Blocked revisions 3193,3195,3198 via svnmerge.
31912010-01-05
  • If we use Custom CallerID on a destination (Extensions) that use an Outgoing Lines, the Custom CallerID will have priority.
31882010-01-05
  • Preserve informations related to Silent Monitor (Login/Logout) across Commit/Asterisk restart.
  • Fix a problem where Directory lookup fail when using Voicemail feature code to login to voicemail and change password (Thanks Dave).
31872010-01-05
  • Blocked revisions 3181,3183 via svnmerge.
31792010-01-04
  • We now correctly include specified Queue(s) on the Email report sent from Reports -> Call Distribution -> Answered Calls -> List Answered Calls (Thanks Xavier).
  • On Outgoing Lines -> Call Recording, a new option was added in order to enable/disable Audio inheritance on the channel.
  • Add the 'requirecalltoken=no' for IAXmodem else Asterisk 1.4.27+ refuse the connection.
31782010-01-04
  • Blocked revisions 3177 via svnmerge.
31722010-01-04
  • Fix an issue with the XLS/PDF export on Reports.
31682009-12-30
  • On Incoming Lines, when we click on "View Item" icon, fix a small issues where valid trunks (VoIP Account) are displayed as "invalid" item (Thanks Xavier).
  • On Commit window, we must not display a warning message if no "Post Reload" has been specified (Thanks Xavier).
  • Add missing setting on Snom provisioning related to HTTP Server (Enable/Disable).
  • We now list .ulaw and .alaw files on the Sound Files selection widget (Thanks Nicolas).
  • Fix a parsing error on the Incoming Line backend when checking for custom CallerID.
  • Add 'requirecalltoken=no' on IAX2 configuration for DUNDi and Guest connections.
31672009-12-30
  • Blocked revisions 3164 via svnmerge.
31662009-12-30
  • Fix a small issue with Busy/Congestion function when running in EPICx mode.
31582009-12-23
  • Fix some issues with the Ringing Service status on Flash Operator Panel (FOP).
31552009-12-23
  • Multiple compatibility issues has been resolved with Polycom provisioning when using Firmware 3.1/3.2 and later. The following models has been tested: IP330 (BootRom 4.2.1, SIP 3.2.2), IP430 (BootRom 4.2.1, SIP 3.2.2), IP450 (BootRom 4.1.4 and 4.2.1, SIP 3.2.2), IP550 (BootRom 4.1.4 and 4.2.1, SIP 3.2.2) and IP601 (BootRom 4.1.4, SIP 3.1.4).

ScopServ Telephony Server 1.4.59.1

RevisionDateDescription
31522009-12-22
  • A file permission problem has been fixed on the Cron script causing the script to start multiple instance.
  • Automatically stop the Telephony cron daemon when the 'crond' service is not running.
31482009-12-19
  • Add the ability to specify a Class of Service for Woomera channels on Interface -> Digital Interface. This allow to route Incoming Call based using different Class of Services.
  • On Flash Operator Panel, we now change the button color/label when monitoring a Ringing Service application.
  • Add support for Aastra 6739i on Miscellaneous -> Phone Provisioning. This phone support up to 9 Lines, 55 Softkeys and have the ability to display a picture to the phone during Incoming/Outgoing Calls.
  • Correctly start the cron daemon as background task. This fix some issues where multiple instance of the script are running and eliminate all defunct processes related to the crond script.
  • The following scripts has been included on our persistent Scheduled Task (cron) daemon: Agent/Hotdesk Autologout, Voicemail Expiration (delete old voicemail messages), Voicemail MWI for Hotdesk extensions and Rate Call (Billing). This will greatly reduce CPU/memory usage on the server.
  • The PHP function for 'file_put_contents' is not available with PHP 4 so add compatibility code on Cron script.
31352009-12-16
  • If you define multiple MGCP extensions using the same Device Name but with different Line (ex. aaln/1, aaln/2), then we now properly generate the MGCP configuration file. This will allow to support multiple lines on the same device (if support by the device, of course).
  • Remove unnecessary wait/delay on Incoming Lines when Fax Detect is enabled (Thanks Xavier).
  • On Extensions -> Phones, if you create a Virtual Extension, it now possible to specify a different Ring Tone for Incoming/Internal calls. The destination extension must have 'SIP Alert' support enabled in order to select a custom Distinctive Ring Tone.
  • A problem with Queue Fallback/Overflow destination has been fixed when using Hangup as destination.
  • Fix a contradictory settings on Queue (ACD) options. You cannot have both 'Join Empty' and 'Leave When Empty' options enabled.
  • Remove service control for Realtime Monitor. You can continue to control the service (start/stop/restart) from Realtime Monitor.
31262009-12-14
  • On Lines -> Incoming Lines -> Options, we have add a new option to enable SIP Header routing. This allow to route incoming SIP calls based on the "To" field specified on the SIP INVITE message. This can be useful when you share multiple lines on a single VoIP Account.
31232009-12-14
  • On Commit, we now display a warning message if the 'Max Silence' is greater than 'Minimum Message Length'. This can cause some issue and may get empty Voicemail messages.
31212009-12-14
  • On Manager -> Tenants, it now possible to limit the number of simultaneous Incoming and Outgoing Calls per Tenants.
  • On Interface -> VoIP Account -> Incoming Calls, we added a new option that allow to specify the minimum length of Incoming CallerID Number. If the received number length is lower that the specified limit, then we will use the 'Default Number'.
  • Fix a CallerID problem on Outgoing Lines dialplan when an extension is allowed to override the CallerID (Thanks Dave).
  • Fix an issue with CallerID block feature code when an Internal Extension dial a number defined as an Incoming Line on the same server. If the CallerID must be blocked we set it to anonymous on the Incoming dialplan.
  • Fix a configuration error with Flash Operator Panel when the Asterisk Manager Proxy module is enabled.
31132009-12-14
  • Add hangup as destination to Extensions (Follow Me/Ring Group), Queues, Applications and Incoming Lines.
  • The Fallback/Overflow destination is now mandatory on Queue (ACD) configuration. The default behaviour is to hangup the call when no destination has been specified.
31092009-12-14
  • Change every occurence of sNOM to Snom.
  • Fix a problem with Backlight settings and Message-Waiting (MWI) light on Linksys/Sipura provisioning.
  • Small typo fix on UserAgent (SIP) detection function.
  • Replace all occurences of EPICAcce to EPICx.
31032009-12-03
  • Multiple fixes has been made on MGCP channel support. The Hostname/IP Address is now optional and if empty, will be set as Dynamic. It also possible to create MGCP extension from "Multiple Extensions Wizard".
  • You can now override the Busy timeout value (default to 60 seconds). This option is visible when you set 'Busy' as destination.
  • We must always answer the Channel before executing the Busy application.
  • When using 'Hangup Channel' as a destination, by sample in Incoming Lines, it now possible to specify the Hangup Cause Code. Support most ISDN and SIP cause code.
  • On MGCP extensions, it now possible to enable/disable the 'Phone behind NAT' option.
30962009-12-02
  • Autologout of External agents is now working correctly.
30932009-12-02
  • Username and Password are not required for MGCP channels so we have remove these settings on Phones -> Extensions.
  • On Configuration -> Commit Menu -> External Script, it now possible to specify a PRE and/or POST reload script that will be executed during the Commit.
30922009-12-02
  • Blocked revisions 3070 via svnmerge.
30882009-12-01
  • On Queue (ACD) -> Queue Options, it no longer possible to enable both "Allow to join queue that have no logged agents" and "Remove Callers from Queue if no logged agents" at the same time. These contradictory settings cause many service issues (Thanks Dave).
30862009-11-30
  • Fix broken Scheduled Task. This problem has been introduced on version 1.4.59 but this version has bever been released officially (Thanks Dave).
30822009-11-29
  • A context error on EPIC dialplan has been fixed, this resolve an issue with Call Transfer initiated by the EPICAcce application.
30802009-11-27
  • In order to reduce locking issues on the CDR table, we now save Asterisk generated CDR records into the 'cdr_pre' table and automatically move records from 'cdr_pre' to 'cdr' table.
30752009-11-26
  • Each night, we now automatically optimize all MySQL databases, this will help to prevent performances and locking issues with Reports (CDR/ACD).
  • Fix a memory problem with the Monitoring/Recording cron script.
30742009-11-26
  • On Manager -> Class of Services, it now possible to override the dial mode used to reach a local extension. You can use Normal (Default), Local Devices that will bypass CallForward rules (use SIP/IAX2 channels), or Paging / Auto-Answer mode.
30672009-11-24
  • Add the ability to execute a custom AGI script before join a Queue and/or after leave a Queue (ACD).
30642009-11-23
  • Blocked revisions 3055 via svnmerge.
30632009-11-23
  • On Configuration -> Channels -> SIP Channels, you can now enable/disable the 'Progress In-Band' support.
  • On Incoming Lines, a new option to enable Session Progress has been added. This will request that In-Band progress information be provided to the calling channel.
30612009-11-19
  • On Outgoing Lines, only execute the SendText application if the call come from the SCCS/Nixxis trunk.
30582009-11-18
  • On Incoming, Special and Outgoing Lines, it now possible to specify an optional AGI parameter that will setup an AGI script to be executed when calling this line.
30542009-11-16
  • Blocked revisions 3051 via svnmerge.
30532009-11-16
  • Do not process CDR records where the UniqueID is empty.
  • On the CDR hangup script, do not proceed records if the UniqueID is not specified.
30482009-11-14
  • An issue on Voicemail configuration has been fixed when using SMTP Smart Relay, the sender address is now set correctly.
30442009-11-13
  • Fix a problem with outbound call on Nixxis/SCCS module when using Call Recording.
30372009-11-12
  • Fix a problem with the inclusion of the Dial Reslt macro on Outgoing Lines.
30352009-11-12
  • Blocked revisions 3005-3018,3027-3031 via svnmerge
30342009-11-12
    Initialized merge tracking via "svnmerge" with revisions "1-2999" from
30332009-11-12
  • Create branches 1.4 based on trunk revision 2999

ScopServ Telephony Server 1.4.59

RevisionDateDescription
29992009-11-05
  • On Extensions -> Phones Wizard, if no Class of Services exist for the selected tenant, we now automatically create the 'default' CoS. It now possible to use a global password for Extensions (Phones), Voicemail and Web-GUI.
29982009-11-03
  • Fix an undefined variable error when generating Interface Groups.
29972009-11-03
  • Add EPICAcce Call Center and AMW Gateway services on services list. They are only visible when the EPIC module is enabled.
29962009-10-29
  • In Incoming Lines, Recording options are now available when using "Map to Local Extensions".
29952009-10-28
  • Execute the new Telephony crond script as background process.
29942009-10-28
  • Fix a major performance problem on the Recording/Monitor cron script, we now correctly set the last uniqueid.
  • Instead of spawning a new process each minute for the Telephony crontask, we now execute an unique daemon that execute all tasks.
29932009-10-28
  • Cleanup old Realtime code on Telephony package.
29922009-10-28
  • On Personal Web-GUI, do not display Reports (CDR) menu if the module isn't enable on Extensions -> WebGUI.
29912009-10-27
  • Add missing include for Nixxis Outgoing context.
29902009-10-27
  • On Extensions -> Phones -> Voicemail, the option 'Use Global Operator' has been replaced by 'Use Custom Voicemail Operator tab'. If checked, you will be able to select up to 10 actions when the caller press '0' on your voicemail.
29892009-10-27
  • Add missing include for outgoing lines dialplan/macro that are on the global context (all).
29882009-10-27
  • Fix an Asterisk compatibility issue on Interface -> Detect Cards. We must use DAHDI service instead of Zaptel when running with Asterisk 1.6 or later.
29872009-10-26
  • Add missing 'requirecalltoken=no' parameter on IAX2 extensions, required when using Asterisk 1.4.27+ or 1.6.x.
29862009-10-26
  • Do not display 'Customize CallerID' option on Incoming Lines when destination is set to Extensions since this is redundant with options on CallerID tab.
  • Fix a small issue where the "Route By PIN" prompt option is always displayed.
29852009-10-26
  • The function that set the CallerID on Outgoing Lines has been rewrite and now follow this rule : If 'Override CallerID' is enabled on Extension, use infos from that extension, else check if a CallerID is defined on Outgoing Lines and if this not the case, verify if CID infos are defined on the Trunks (Interface/VoIP Account) (Ticket 43DE39).
29842009-10-26
  • On Interface -> Detect Cards wizard, we now disable EC for all Comma interfaces.
29832009-10-22
  • Fix the path/location for the EPIC license file on Commit -> EPIC.
29822009-10-22
  • When generating Call Forward rules, we now verify if the specified number match a local extension in order to set the context (local/outgoing).
29812009-10-21
  • In Interface -> VoIP Account, you can now use specify the SIP transport mode (TCP and/or UDP), if using Asterisk 1.6.2 or greater.
29802009-10-21
  • When we change the name of a Time Scheduler, we now automatically fix every Incoming Lines and Class of Services that use the Scheduler.
29792009-10-21
  • On Outgoing Lines, the "Optional Access Code" option has been removed. We recommand to create different outgoing lines if you need optional and mandatory Access Code/Prefix (Ticket C0DA51).
29782009-10-21
  • Remove PCM Encoding mode from Digital Interfaces and is now only available from Interfaces -> Analog Interfaces.
29772009-10-21
  • On Digital and Analog Interface, you now have the ability to change the PCM encoding mode. You can select between Channel Default, Mu-Law (G711u) and A-Law (G711a).
  • On Comma appliance, when using mISDN interface, we now enable by default the ISDNoIP Bypass option that allows the B-channel (audio) path to pass directly between Asterisk and the ISDNoIP driver, providing major saving in CPU usage.
29762009-10-21
  • If using Polycom IP600/601/650, you can now defined up to 16 lines on Phone Provisioning.
29752009-10-20
  • A problem with the 'Play a Message on Invalid/Unknown Destination' option on Class of Services has been fixed.
29742009-10-20
  • On Queue (ACD) -> Recording, a new option has been added in order to enable/disable AudioHook Inherit.
  • On Lines -> Incoming Lines, the 'Audio Inherit' option can now be turn on/off no matter if the Recording is enabled on the Incoming Line.
29732009-10-20
  • A new functionality that allow to route incoming calls to different destination based on a PIN/Customer Code has been added. On Miscellaneous -> Password List you can enable the 'Route By PIN' option and define up to 10 destinations and an optional Invalid PIN destination. You can use 'Route By PIN' as destination on Lines -> Incoming Lines and Applications -> Auto Attendant (IVR).
29722009-10-20
  • On Commit window, generate configuration files for EPIC/AMW, if the EPICAcce module is enabled.
29712009-10-20
  • Fix some 'Undefined Variable' warning message on Phone Provisioning (Aastra, Snom and Polycom).
29702009-10-20
  • When EPICAcce module is enabled, automatically add WAN and/or LAN IP Address on the AMI configuration file for the 'epic' user.
29692009-10-20
  • Add the ability to define a Time Schedule for a Class of Services, this allow to have different permissions for each extensions, based on time of day, days, months, etc.
29682009-10-20
  • When using a Channel Bank with a Digital (T1/E1) Interface, it now possible to define each ports directly on Interface -> Analog Interface, this give you the ability to use every available options of Analog interfaces to manage the Channel Bank.
29672009-10-19
  • The TagLineFont parameter is missing from IAXmodem config files, so no tagline is added to faxes. To fix this issue, the TagLineFont line has been added to 'config.ttyIAX*' files (Thanks Alessandro).
29662009-10-18
  • In Reports -> Call Distributions (ACD), when we lists the queues for the filters, we now retrieve infos from the ACD table instead of the one defined in the configuration, and only when logged on as administrator (admin). This way you can review ACD reports for renamed/deleted queues.
29652009-10-18
  • On Incoming Lines -> Destination -> Recording, a new option has been added in order to enable/disable AudioHook Inherit. By enabling inheritance on the channel, you are giving permission for the audiohook to be inherited by a descendent channel. By default this option is enabled. By example, if you did not set this option, the recording will stop once the call has been transferred.
29642009-10-18
  • On Commit, always generate SIP/IAX2 configuration files for every tenants, no matter if extensions are defined or not for a tenant, this fix some issues where extensions are moved from a tenant to another.
29632009-10-17
  • On Interface -> Digital Interfaces (Woomera), you can now define a GroupID for each ports. On Outgoing Lines, you have the ability to specify which group to use. Currently, only one Group can be defined for each ports.
29622009-10-17
  • On Digital Interfaces, correctly generate the 'zapata.conf' file when using Channel Bank with FXS interfaces / FXO Signalling.
  • Fix a problem with FXO interfaces on Digital Interface -> Channel Bank when not defined on an Interface Group.
29612009-10-15
  • When running an Unregistered version, all Incoming and Outgoing Calls are now limited to a maximum of 300 seconds (5 minutes) for call duration.
29602009-10-14
  • Fix an issue with the option menu on Channel Monitoring feature code. You can now switch multiple time the mode on the same call (ex. Whisper -> Normal -> Whisper, etc).
29592009-10-14
  • Add 'On Demand Call Recording' option to Ring Group and Virtual Extensions. You can select between None and Incoming Call.
29582009-10-14
  • Fix a problem on Recording/Monitor -> Archive script where the source file isn't removed after been copied and verified (Ticket 939AFF).
29572009-10-14
  • On Configuration -> Recording/Monitoring tab, a new option has been added that allow to use Native (SLN) as recording format/codec. This can help to reduce transcoding and CPU load when Call Recording is heavily used on the system.
29562009-10-14
  • If you have mount a NFS partition for Voicemail and Sounds files, it can be useful to disable the execution of 'chown' on the Commit window. To disable it, you must create the file '/.scopserv_nfs' on the server. You can type this command from SSH 'touch /.scopserv_nfs'.
29552009-10-14
  • Add a tip on Miscellaneous -> Provisioning -> Polycom -> NTP Retry options that you must specify a value greater than 1800 seconds (30 minutes).
29542009-10-14
  • On Polycom Provisioning, do not allow a value less than 30 minutes (1800 seconds) for the NTP Retry/Resync time.
29532009-10-14
  • Initial compatibility and basic support for Asterisk 1.6.
  • It now possible to specify SIP transport mode (UDP, TCP or both), if running the BETA version of Asterisk 1.6

ScopServ Telephony Server 1.4.58

RevisionDateDescription
29522009-10-13
  • On the Voicemail macro script, we no more add a timeout value when trying to dial the operator.
29512009-10-10
  • Fix a loop in Incoming Lines dialplan caused by a recent change.
29502009-10-09
  • Fix Span number on Interface -> Detect Cards for Comma (TDMoE) interfaces.
29492009-10-09
  • If TDMoE and Channel Bank are enabled on Digital Interface, we use the number of channel defined for the TDMoE in order to display the different ports (FXO/FXS).
29482009-10-09
  • Add support for Comma (TDMoE/ISDNoE) Interface on Detect Cards.
29462009-10-08
  • The unregistered version is now limited to 2 extensions (SIP/IAX2) and a maximum of 3 VoIP Account (Trunk).
29452009-10-08
  • Change properties of Dial AGI script to have executable permission set.
29432009-10-06
  • A problem with Class of Services has been fixed on Applications -> Scheduled Tasks. We now use the specified Class of Services on configuration to dial extensions. This also fix the CoS used for external calls (Ticket 1C2B6F).
29422009-10-06
  • Fix a problem on Outgoing Lines when using SCCS/Nixxis configuration where an important command for Call Monitoring/Spy is missing on dialplan (Ticket 1A8A49).
29412009-10-05
  • Cleanup debug output on Snom provisioning backend.
29402009-10-05
  • On Call Distributions (ACD) -> Call Reports, we now display events related to Pause/Unpause (Ticket 85A862).
29392009-10-05
  • Add missing events (ENTERQUEUE and ABANDON) to Call Distribution -> Raw Data in order to help diagnose call center issues (Ticket 751C44).
29382009-10-05
  • Also allow Zap (FXS) extensions as Paging members.
29372009-10-05
  • On Snom Provisioning -> Audio, it now possible to use 'Disable (User)' for the "Use Headset Device" option (Ticket 1A5A19).
29362009-10-05
  • On Applications -> Paging and Intercom, we now restrict member list to only allow SIP/IAX2/SCCP/MGCP (Ticket F8A6C9).
29352009-09-25
  • Add a new option on Incoming Lines to indicate Ringing during Fax Detection (Thanks Christian).
29342009-09-25
  • Fix a typo on the Incoming Lines script when looking for undefined CallerID.
29332009-09-24
  • On Phone Provisioning -> Network Scan, you can now set the default SIP registrar server and define the primary extension/line.
29322009-09-23
  • On Phone Network Scan (Provisioning), we now detect the exact phone model of Aastra and Snom phones so it no more needed to specify the model once the scan is completed.
  • On Snom Provisioning, the ' Use Backlight ' option is now available for all models.
29312009-09-16
  • Move 'DND Codes' from Configuration to Miscellaneous.
29282009-09-15
  • On Reports -> Call Distributions (ACD) -> Service Level, you can now specify the period type (ex. hourly, daily, weekly, monthly) for generated reports.
29272009-09-14
  • Fix a parsing error...
29262009-09-12
  • Use internal function to generate dialplan for Call Screening/Follow Me.
29252009-09-12
  • It no more possible to create a Tenant with a '-' on the name. A warning will be displayed on Manager -> Tenant and Commit window if we detect a tenant with invalid characters.
29242009-09-11
  • The Report -> Export script has been rewrited and fully optimized. The CSV format now use very low memory.
  • Support for HTML, PDF, Excel 5, 2003 and 2007 has been on Report -> Export if using at least PHP 5 and ScopServ Framework 3.3.0.
  • In Report -> Export, it now possible to export Queue (ACD) call reports.
29232009-09-09
  • Fix minor PHP error on backend scripts when phone extension wasn't available.
29222009-09-09
  • A problem with Call Tagging on Incoming Lines and Queues (ACD) has been fixed, the uniqueid of the call is now correctly saved on the database.
  • Add a new 'Channel Whisper' feature code that allow to do a direct whisper on an extension instead of using the Channel Spy feature then switch to whisper mode from the admin menu.
29202009-09-08
  • For an obvious reason, we must absolutely use the tag '!' instead of '&' on Snom provisioning for the Syslog Server (syslog_server) parameter. (Thanks Xavier)
29192009-09-08
  • On Reports -> Queue (ACD) -> Service Level, we now display the average SLA per day and per queue.
29182009-09-04
  • A priority problem with Time Scheduler has been fixed when using Fixed Date with a time range (Thanks Dave).
29172009-09-03
  • According to Polycom recommendations, we have change the logging levels in the configuration template to reset those to all the defaults value.
29162009-09-03
  • Remove Idle Screen parameter on APS configuration file for Polycom in order to fix an invalid background selction format config error. It appears that Polycom no longer support this option since firmware SIP 2.0.
29152009-09-03
  • Fix a typo in Sanity Check (recommand -> recommend).
29142009-09-03
  • Code cleanup on the Sanity Check (Commit) scripts.
29132009-09-03
  • We now generate Hints (BLF) for Virtual Extension and Shared Extension.
29122009-09-03
  • Fix reports print button issue.
29112009-09-03
  • Rewrite the 'Hangup' macro to support HANGUPCAUSE and T1/E1 results code.
29102009-09-03
  • Fix a problem with Ring Group/Virtual Extension where no Ringing tone are heard.
  • When using Extension(s) as a Destination and you enable the ' Play Music On Hold until Answer ' option, then it now possible to specify the MOH Class to play instead of use the default class.
29092009-08-28
  • Add support for Sangoma B700 (FlexBRI ISDN/FXO/FXS) card on Interface -> Detect Card wizard. Require Wanpipe 3.5.6 or later.
29082009-08-27
  • Fix a logic error on the latest commit.
29072009-08-27
  • Do not display the 'Unregistered Version' message when running on LiveCD (Demo) mode.
29062009-08-24
  • Fix undefined index and offset notice messages when Schedule is not enabled on Configuration -> Commit Menu.
29052009-08-24
  • Fix Music On Hold option with Virtual Extensions (Thanks Antoine).
29042009-08-23
  • On the Commit popup window, only display module description if items are defined in the corresponding module. By example, if no Custom Scripts exist on the configuration, then the 'Custom Scripts' header will not be displayed.
29032009-08-23
  • Fix an undefined variable when no language has been defined on Configuration -> Language, this can happen on Unregistered Version.
29022009-08-22
  • Allow to execute Commit from the Configuration Wizard
  • Do not load chan_gtalk and res_jabber on Asterisk when Google Talk channel is disable on Configuration -> Telephony Modules.
29012009-08-21
  • Add internal function (hook) for Hardware Detection. This will be used by the Configuration Wizard.
29002009-08-20
  • On Sanity Check, verify and fix permissions of Asterisk directory, if wrong.
28992009-08-19
  • On Interface -> Analog and Digital Cards, only display card mode for Wanpipe (Sangoma) or Astribank (Xorcom) if drivers are installed.
28982009-08-19
  • It now possible to create Agent with empty password so no PIN will be required for Agent Login feature code.
  • When using BLF key for Agent Login/Logout (ex. agent-${EXTEN}), the AgentID will be automatically defined and you will not have to enter the AgentID during the login process.
  • Minor cleanup on the internal link (URL) generation function.
28972009-08-18
  • In order to prevent a user to route outbound calls to another COS that they should not be able to use, the User GUI no more have allowing rights o change the Class of Services when destination is set to Extension(s) (Thanks Doug).
28962009-08-18
  • Instead of refuse access to the Telephony module when the license is unregistered, we now allow a limited access to the module.
28952009-08-17
  • On Configuration -> Telephony, display the exact location on the title of the page.
28942009-08-17
  • Integration of UserEvent required by EPICAcce third-party application.
  • Add the ability to use Blacklisted number instead of Whitelist on Lines -> Outgoing Lines.
  • New type for Whitelist List and Blacklist List has been added on Lines -> CallerID Lookup.
28932009-08-10
  • Enhance the support for IRN on the ScopServ Telephony Server. It now possible to use IRN as destination for Incoming Lines, IVR, Applications and Extensions CallForward.
28922009-08-10
  • Support for Xorcom (Astribank) has been added on the Detection Cards wizard. It support FXS/FXO (Analog), BRI ISDN (Digital) and T1/E1 PRI modules.
28912009-08-09
  • Cleanup the IRN options page.
28902009-08-09
  • Move the IRN menu from Lines to Applications (only available on a custom branded version).
28892009-08-09
  • Update internal version number for Telephony module.
28882009-08-09
  • Do not cleanup Voicemail company directory on Commit since they are symbolic link to real voicemail location.
28872009-08-09
  • On Commit, only fix ownership/permissions of SNMP directory if the SNMP daemon is installed.
28862009-08-05
  • Fix a parsing error on the Phone backend generation.
28852009-08-05
  • Add all operation mode/country supported by Sangoma (Wanpipe) analog cards in Interface -> Analog Interfaces options.
28842009-08-05
  • Fix a problem with the creation of the CDR MySQL configuration file for Asterisk when using MySQL Replication (Thanks Saif).
28832009-08-02
  • A problem with codec order of SIP/IAX2 extensions has been fixed. This resolve a problem whit some older installation that want to use, by example, the H264 codec for video calls (Thanks Sami).
28822009-07-28
  • Minor fix on the OEM/Branding code.
28802009-07-24
  • On Sanity Check (Commit), we now automatically fix permissions/ownership for SMTP Relay (msmtp) configuration, if needed.

ScopServ Telephony Server 1.4.56

RevisionDateDescription
28792009-07-22
  • We must use 'require' instead of 'require_once' when loading MySQL configurations.
28782009-07-22
  • You can now execute custom script for Voicemail Notification. You must manually create the /var/www/scopserv/telephony/scripts/vmnotity-custom.sh file and set executable permission. Three parameters will be sent to the script: tenant_name, extension_number, new_messages.
28772009-07-21
  • Rename Global Directory to Voicemail Directory and add a new option on the directory droplist for Tenant Directory that will use all extensions of the tenant. The Voicemail Directory only use extensions that have voicemail enable and hide from directory is not checked. Tenant Directory will include ALL extensions created on the current tenant.
28762009-07-19
  • Multiple fixes has been made on the Rate Engine (Billing) module. It now possible to import custom price list (in CSV format) and regenerate cost on CDR reports based on a timespan filter.
  • New layout on the Reports -> Call Details -> Update Database popup window.
28752009-07-19
  • Fix a minor error on Outgoing Lines dialplan generation when no custom value are defined for Dial Status fallback destination.

ScopServ Telephony Server 1.4.55

RevisionDateDescription
28742009-07-17
  • Fix a problem with the Rate Engine (Billing) script that is not executed at end of each call.
28732009-07-14
  • Update Queues Realtime Monitor Thresholds settings.
28722009-07-14
  • Turn debugging for Google Talk (gtalk) channels to Off by default.
28712009-07-14
  • Fix another problem with Time Scheduler and Incoming Lines (Thanks Dawie).
28702009-07-13
  • New internal function for Busy, Congestion, Hangup and UserEvent has been added on configuration generator backend.
  • Remove the usage of 'NoAMI' application for Paging and Intercom.
28692009-07-13
  • Fix an issue with the CDR shell script that doesn't automatically update the CDR table (SQL) (Thanks Phillip).
28682009-07-09
  • If we use Hylafax module and configure the option to delete older files, we now correctly remove older files (Thanks Martin).
28672009-07-08
  • On Reports -> Call Details (CDR) Filter window, we now allow to get data from last 5 years instead of 2.
28662009-07-08
  • On Reports -> Call Details (CDR), a new 'Match On-Call channels' option has been added to the Start/Stop Time filter and allow to search for calls that have been 'InUse' during the specified timespan. By example, if you want to know who has been on a call at 12h00 and check the 'Match On Call channels' option, then call started at 11h30 and end at 12h30 will be matched.
  • The Filter popup window has been resized from 700x680 to 1000x700.
28652009-07-08
  • Fix a parsing error on the Voicemail Password shell script (introduced on r2860).
28642009-07-08
  • On the cron script for Recording/Monitoring archiving script, we now copy the file, verify if it correctly copied, then remove the source file instead of directly move it, this ensure that the file has been copied on the destination (archive) directory. We also verify if we have proper permissions in order to write/read files.
  • We only use the 'sudo' command on the cron script if needed instead of always call it for every commands.
28632009-07-07
  • Fix minor undefined variables on Extensions backend (commit) related to SCCP channels.
28622009-07-06
  • If the DIVA / CAPI modules are disabled but some configurations exist in Interface -> Digital Interfaces, then we must ignore these configs on Commit.
28612009-07-05
  • Add locking mechanism on some crontab scripts to ensure that no one that a single instance of each script are running.
28602009-07-05
  • Remove all hardcoded path on the Telephony module so this will be more easier to relocate the package on another directory.

ScopServ Telephony Server 1.4.54

RevisionDateDescription
28592009-07-02
  • Remove a debug line on Sanity check.
28582009-07-02
  • When a SIP phone ignore/decline an incoming call, we now correctly use the CallForward rules instead of send the call directly to the Voicemail.
28572009-07-02
  • Update ScopServ Call Center Server (SCCS) scripts and dialplan to latest Nixxis revision (nixxis-asterisk-r81).
28562009-07-02
  • A new option has been added for Virtual and Ring Group extensions in order to record all incoming calls.
  • Fix a problem with Emergency Lines when we limit the number of emergency call to one call.
28552009-07-02
  • Oops, fix a sorting issue introduced on revision 2853 related to Time Scheduler and Incoming Lines.
28542009-07-02
  • Some options like Echo Cancellation/Echo Training, on Digital Interface are now properly generated on the Zaptel configuration files when the interface is configured as Channel Bank mode.
28532009-07-02
  • Fix a problem on Time Schedules where specific dates do not receive correct priority over default dates. Incoming line rules are affected and calls do not route correctly (Ticket 27C8AD).
28522009-06-29
  • The environment variable COMMITMODE is not properly generated when we execute a Commit and it will set 'full' or 'normal' according to the used mode (Thanks Tommy).
28512009-06-29
  • Change the description for 'Last IVR' and 'Next IVR' destination since these option can be used, not only on IVR but any where where you use a destination.
28502009-06-29
  • Fix an undefined object error that can cause a white page on the sidebar (Thanks Antoine).
28492009-06-29
  • Fix a problem with the function that get configuration so if MySQL replication is enabled, it will use data from the replicated database instead of the local database.
28482009-06-29
  • Properly generate the CDR Mysql configuration file for Asterisk if MySQL Replication is enabled on Server module.
28472009-06-29
  • If MySQL Replication is enabled on Server -> MySQL Server, we now correctly define the Read/Write database server informations.
28462009-06-29
  • Fix a problem with the Agent Pause feature code where the 'Reason Code/Tag Code' is not properly saved on the database. It also possible to specify single digit pause code.
28452009-06-28
  • It now possible to disable the 'Qualify' option on IAXmodem (Virtual Fax) on a per-port basis. When unchecked, Asterisk will no more monitor if the peer is available or not and will always try to contact the virtual interface (IAXmodem).
28442009-06-25
  • Update French (France) translation
28432009-06-23
  • If the Rate Call (Billing) engine is disabled, then we must not execute the billing script on the Scheduled Tasks (crond).
28422009-06-15
  • Update French (France) translation

ScopServ Telephony Server 1.4.53

RevisionDateDescription
28412009-06-12
  • Remove the option to automatically convert Music-On-Hold (MOH) on Configuration -> Sound Manager mainly because Asterisk have some issues when converting MP3 files with the 'convert file' command.
28402009-06-12
  • When Fax Detection is enabled on Lines -> Incoming Lines then it now possible to override the default detection duration value, currently set to 4 seconds.
28392009-06-11
  • On Snom Provisioning, you can now set handset/headset/speaker volume to 'Disable (User)', this will allow to ignore value defined on the Provisioning and allow the user to customize the volumes directly on the phone. Also fix a problem with the 'Enable Mute Speaker' option.
28382009-06-11
  • In Interface -> Digital Interface -> Options the 'PRI Indications' parameter has been added and allow to specify if we want to use Outofband (RELEASE/DISCONNECT) or Inband tones to signal Busy/Congestion.
28372009-06-11
  • At each place where it's possible to specify an extension as the destination, in an Incoming Lines or IVR by example, you can now customize the CallerID information that will be sent to the extension(s).
28362009-06-11
  • On Interface -> Virtual Fax -> Email Routing, you can now specify multiple destination email address. Can be separated by comma or semi-colon.
28352009-06-11
  • You can now customize the CallerID Name/Number when using the DoNotDisturb (DND) on Extensions -> User Options (Thanks Phillip).
28342009-06-10
  • Remove the use of NLS class on the FixCallerID AGI script.
28332009-06-10
  • Fix a small warning on the Telephony portal block when no informations are available.
28322009-06-09
  • Add 'xX' flag on Outgoing Lines dialplan for the 'Dial' command if On Demand Recording is enabled, this will use the 'AutoMixMon' internal feature instead of 'AutoMon', so all recorded files will be automatically merged.
28312009-06-09
  • Add a timeout dialplan rule on Local devices context and Agent dial script in order to automatically drop the agent channel if the SIP phone return a "Decline" or "Busy-Here" message.
28302009-06-09
  • Remove Queuelog import script since it now part of the Realtime 2.0 module.
28292009-06-04
  • On IVR Menu, Wait for Response and Wait for Keypress parameters are now mandatory, so the value cannot be set to 0 second.
28282009-05-29
  • Verify if Asterisk 1.4.25 or greater is installed and if this is the case, we enable the IAX2 authentication debugging else we disable in order to reduce the amount of debugging traffic on the Asterisk CLI, caused by an IAX2 in Asterisk 1.4.24.1 and lower.
28272009-05-27
  • Minor optimization on the RateCall and CDR scripts.
28262009-05-27
  • An optimization has been made on the 'Fix CallerID Name' AGI script in order to reduce CPU/memory usage on execution.
28252009-05-27
  • On the Agent dial script, if the destination is a SIP/IAX2 extension then we verify if the 'Maximum Incoming Calls' variable is defined, this act exactly like the 'Maximum Concurrent Calls' option in Queue (ACD) -> Agents.
28242009-05-27
  • With Asterisk 1.6, on Voicemail configuration, we must use use 'minsecs/maxsecs' instead of 'minmessage/maxmessage' variable.
28232009-05-27
  • We now play a message on then 'Express Messaging / Send Voicemail' feature code when the voicemail extension is invalid or if user entered nothing.
28222009-05-26
  • If you want to add custom data on AstDB and do not want these infos to be removed on next commit, you can use the 'Custom' database family. Please note that the 'Custom' family name is case-sensitive.
28212009-05-26
  • We must not delete database key (AstDB) related to Hotdesk on Full Commit.
28202009-05-21
  • Fix a problem with Hotdesk context and Blind Transfer (Thanks Dave).
28192009-05-21
  • A new ${MACRO_EXTEN2} variable has been added on Special Line dialplan in the case where we want to use a Custom Script (Macro) as destination. Since all Special Lines are defined as Macro an we want to call another Macro, the ${MACRO_EXTEN} variable will be empty on the custom script so unusable. In order to fix this issue, you muse use ${MACRO_EXTEN2} instead of ${MACRO_EXTEN} on the Custom Script.

ScopServ Telephony Server 1.4.52

RevisionDateDescription
28182009-05-21
  • When Trivial Password Check is not enabled on Voicemail Security, we must allow VM password to match the mailbox number (Thanks Cristian).
28172009-05-21
  • On Configuration -> Asterisk Manager Interface (AMI), it now possible to define the Write Timeout parameter on a per-user basis. If the device connected via this user accepts input slowly, the timeout for writes to it can be increased to keep it from being disconnected (value is in milliseconds).
28162009-05-19
  • We now correctly generate agent extensions created with the Extensions Wizard when the Web-GUI is enabled (Thanks Phillip).
28152009-05-18
  • We make the tenant name displayed in the tenant selection box the same for all pages (ex. in Reports and Configuration).
28142009-05-15
  • Add missing parameters for Call Forward on Unavailable and DND destination on 'User Web GUI' (Thanks Jacques).

ScopServ Telephony Server 1.4.51

RevisionDateDescription
28132009-05-13
  • On Configuration -> Virtual Fax (Hylafax), new options to control retries and timeout has been added. You can define the maximum calls to make to transmit a job and, the number of attempts per job and BUSY/NO ANSWER resent interval.
28122009-05-13
  • A comparison error has been fixed on Voicemail Expiration script when deleting old temporary greeting message.
28112009-05-13
  • Fix a typo on the Crond script that cause the 'Voicemail Expiration' script to never been executed.
28102009-05-13
  • On Application -> Auto Attendants (IVR) -> Options, a new option has been added to update/Set 'IVR Name' variable, enabled by default. In some complex setup, it can be useful to use this option when using 'Return to Last IVR' destination.
28092009-05-12
  • A problem on 'Add Multiple Extensions' wizard has been fixed. We now do a distinction between Agents and Extension (SIP/IAX2/etc) so it now possible to add duplicate Agent/Extensions (ex. Agent 100 and Exten 100) from the Wizard window.
28082009-05-11
  • On Configuration -> Telephony Modules, you can now enable SNMP support for Asterisk. Rudimentary support for SNMP access to Asterisk is available and we run as a sub-agent to a running SNMP daemon using the AgentX protocol. Currently, you must manually configure the SNMP daemon but a module to manage SNMP will be added on Server package.
28072009-05-11
  • On Extensions -> Directory, it possible to define name label for external mumbers, so we add examples on the selection window.
28062009-05-11
  • Fix a problem with Aastra Provisioning when the Internal Directory contain some 'External Number' entries (Thanks Dave).
28052009-05-11
  • Fix a problem with Snom M3 provisioning where the 'Account Mailbox' is always set to 8000 on generated APS files (Thanks Xavier).
28042009-05-08
  • On Log Retention Policy, it now possible to enter 0 to unset the specific policy, this allow to unset File Size or Time Limit policy.
28032009-05-08
  • You can now specify rule when phone is in DND status and set destination on Extensions -> Phones.
28022009-05-08
  • For all phones that support Microbrowser we have add 2 new options that allow to hide the status for DND and CallForward.

ScopServ Telephony Server 1.4.50

RevisionDateDescription
28012009-05-08
  • On Phrase Manager script, we now delete current prompt file prior to recording, this fix some problem when using Auto Conversion in Sound Manager.
28002009-05-08
  • We now verify if 'One Touch Mixmonitor' feature is compiled on Asterisk and if this is the case, we use 'automixmon' instead of 'automon' for the 'One Demand Recording' feature code.
27992009-05-08
  • A problem has been fixed on Interface -> VoIP Account. When the option 'Force/Override Outgoing CallerID' is enabled, we now generate the 'callerid=' line in SIP/IAX2/H323 configurations.
27982009-05-07
  • On Reports -> Call Details -> Filter, it now possible to specify multiple DNIS if separated by a colon (:).
27972009-05-07
  • You now have the ability to select Custom Audio Prompt that are located on subdirectory.
27962009-05-06
  • We now disable IAX2 authentication debugging by default in order to reduce the amount of debugging traffic. It possible to enable Authentication Debugging from Configuration -> Channels -> IAX2.
27952009-05-06
  • If an external script is defined on Configuration -> Commit Menu, we now set the environment variable COMMITMODE to 'normal' by default or to 'full' when executing in Full Mode.
27942009-05-06
  • On Snom Provisioning -> Options, a new option 'Firmware Status URL' that allow to set URL of the firmware configuration file.
27932009-05-06
  • On Snom Provisioning, it now possible to define Failover Identity parameter. This identity will be used as a backup for failover, i.e. if the current identity is not registered, this identity is used instead.
27922009-05-06
  • Remove an unneeded 'exit' command on the Commit backend that cause some problem with the Auto Commit script.
27912009-05-06
  • On Reports -> Update Database, we now check if soxmix is installed. Sox is used to merge In/Out recording files generated by 'On Demand Recording'.
27902009-05-06
  • Fix a problem with Auto Commit interval where the duration is ignored and autocommits each 60 seconds (Thanks Dave).
27892009-05-06
  • On Configuration -> Logging and Errors, you can now set Log Retention Policy. Log Retention Policies are used to specify when log files should be cleaned. They allow control logs generated by Asterisk, Virtual Fax (Hylafax) and ScopServ applications. It possible to set Daily, Weekly and Monthly rotation, force rotation based on File Size, clean old logs based on File Count or Time.
27882009-05-06
  • Add warning on 'Configuration -> Logging and Errors' and 'Configuration -> Call Reports (CDR)' that if you uncheck 'Enable CDR Logging' or 'Enable Queue Logging'', no reports will be generated.

ScopServ Telephony Server 1.4.49

RevisionDateDescription
27872009-05-05
  • Add the Rate Engine script (Billing) to the cronjob when the Realtime Rate Engine is not enabled on Configuration -> Billing.
27862009-05-05
  • A problem with Password List authentication on Outgoing Lines has been fixed, we now properly handle timeout on the AGI script.
27852009-05-05
  • On Email-to-Fax gateway, we now correctly support filename extension that are in uppercase, ex. PDF instead of pdf (Thanks Alessandro).
27842009-05-05
  • Fix some display problems on the list widget. As an example, the extension fullname is now displayed correctly.
27832009-05-05
  • On Hylafax ModemGroup parameter, we must prefix the regexp with a dollar sign ($) else it can cause problem with pattern matching.

ScopServ Telephony Server 1.4.48

RevisionDateDescription
27822009-05-03
  • A new 'Callback On Hangup' feature code has been added. When you transfer a call and that you prefix this feature code with an extension and that the called extension hangs up, the transferee will be forwarded back to the transferer.
27812009-05-03
  • A new option has been added to continue the execution of the dialplan if the destination channel hangup. On all place where you can set an extension as destination, it will be possible to enable this option. This can be useful to automatically forward a call to an operator or voicemail once the called party has ended the call. As an example, it can be used for quality assurance/survey.
27802009-05-03
  • On Virtual Fax (Hylafax), it now possible to set the number of received pages and the Tagline (displayed on each pages).
27792009-05-03
  • Multiple fix on Hylafax / IAXmodem configuration:
    • By default, we now enable V.17 support on IAXmodem but this can be disabled on a per-port basis.
    • The ModemGroup parameter is now properly generated, this fix multiple problem with the use of Fax Group on Incoming Lines.
    • File Ownership and Permissions for Hylafax configuration are now fixed.
27782009-04-30
  • It now possible to enable Recording/Monitor on a per-agent basis. On Queue (ACD) -> Agents -> Options, a new option has been added to enable/disable recording.
27772009-04-29
  • On Snom Provisioning -> Phone Options, a new option to disable the 'Do Not Disturb Control (DND)' has been added. If you don't want the users of the phone to have the option to turn on the 'Do not disturb' (DND) mode, check this option. This may be desirable in call center environments.
27762009-04-29
  • We now use Gosub instead of Goto when executing an IVR in the dialplan.
27752009-04-28
  • Always set the PICKUPMARK variable for all extensions, this fix problems where some extensions (like Hotdesk) cannot be retrieved correctly with Directed Pickup feature code.

ScopServ Telephony Server 1.4.47

RevisionDateDescription
27742009-04-27
  • Remove SQL caching that cause some issues.
27732009-04-23
  • On Snom Provisioning, if Microbrowser Directory is not enabled or not defined, then we now use Snom internal phone directory function as the preprogrammed function for Directory button/key.
27722009-04-23
  • Fix a minor undefined variable error on the Voicemail Expiration script, since the script is execute on cron, it generate lots of warning on the PHP error log.
27712009-04-23
  • Correctly generate dialplan for Queue -> Fallback Destination when using 'Customize Fallback Destination' option.
  • On Queue (ACD), we now support 'JOINEMPTY' and 'JOINUNAVAIL' queue status the same way we do with 'LEAVEEMPTY' and 'LEAVEUNAVAIL'.
27702009-04-23
  • A problem with the Conference Group (Live) feature code has been fixed, we used the wrong tag causing this warning message to be displayed on Asterisk reload : " Dynamic Feature 'supervisor' specified more than once! ".
27692009-04-23
  • When using Call Recording (MixMonitor), we now always append recording to the file instead of overwriting it, if the file already exist.
27682009-04-22
  • You can now use the Text-to-Speech (TTS) AGI script to generate custom phrase directly from Custom Script/dialplan. By example, it now possible to use : AGI(tts.php,say,Allison-8kHz,"Hello World") or generate file offline with tts.php generate Allison-8kHz "Hello World"
27672009-04-21
  • In Lines -> Incoming Lines -> Options, it now possible to set to trunk to 'Unassigned / No Trunk'. This can be usefull when creating SIP URI address (like sip:support@scopserv.com).

ScopServ Telephony Server 1.4.46

RevisionDateDescription
27662009-04-21
  • Always set the PICKUPMARK variable on the 'local-devices' context.
27652009-04-21
  • This is now possible to customize the fallback destination on Queue (ACD) based on the QUEUESTATUS variable. A different destination can be set for Timeout, Queue Full, Leave Empty and Leave unavailable status.
27642009-04-21
  • Fix a problem with the number of items that can be displayed on Reports -> Server Status (Thanks Joan).
27632009-04-21
  • It now possible to enable Hardware DTMF detection on Analog interfaces, a Sangoma (Wanpipe) card and an 'Echo Cancellation' module are required.
27622009-04-20
  • Add a new option on Incoming Lines to include it on the 'Guest' Class of Service (context).
27612009-04-20
  • A problem with Outgoing Line has been fixed where it jump to the wrong priority after checking the dial status when using multiple fallback for the same outgoing line.
27602009-04-20
  • We now use the ${EXTEN} variable when doing a Goto() on the dialplan for Incoming Lines, this fix a problem with CallerID (Source) routing.
27592009-04-16
  • Now load Realtime Monitor phone extension permissions directly from Realtime Monitor module if parameter file available (since RT 2.x), else load from old permissions file (RT 1.x).

ScopServ Telephony Server 1.4.45

RevisionDateDescription
27582009-04-16
  • It now possible to use AutoAnswer and/or Distinctive Ring (SIP Alert) for incoming Hotdesk call. By example, if you want to have a distinctive ring for call to hotdesk extensions, you must set the SIP Alert for each phones where an Hotdesk extension can log.
27572009-04-16
  • Always define the PICKUPMARK variable when a local extension receive a call, this fix a problem where Hotdesk extension call cannot be retrieved using the Directed Pickup feature code.
27562009-04-16
  • We now pass the phone model to the Polycom MicroBrowser script, this will be eventually used to determine the screen dimension on the phone (ex. IP450 is smaller than IP650).
27552009-04-15
  • Fix a problem with the Cache file script and add a function to clean file when we save an item.
27542009-04-14
  • Fix an error with the find command when using the madepth option and must be specified before other arguments.
27532009-04-14
  • We now cache Telephony Configuration for all CLI and AGI scripts. The cache files are automatically updated on an hourly basis or when configuration is updated on the GUI.
27522009-04-10
  • If and only if the NoAMI application is available on Asterisk, we now enable it on Paging and Intercom dialplan in order to stop sending manager events for channels when executing the Page application.
27512009-04-09
  • Fix a problem on CDR table where Paging and Intercom calls are logged, look like some records are still saved and NoCDR is specified on dialplan.
27502009-04-09
  • In order to increase performance of CDR related SQL queries, we now avoid using functions in WHERE clauses.
27492009-04-09
  • Fix a problem on Extensions Wizard when using Hotdesk Extension and 'User Custom' password authentication (Thanks Joan).
27482009-04-09
  • A problem on IVR has been fixed where the Wait time value is not defined on rare condition, this cause Asterisk to wait forever and generate audio problems. When the value cannot be retrieved, we now set it to 1 second by default.
27472009-04-08
  • Fix a problem when generating Polycom Provisioning files from Auto-Commit script, the URL generated for Microbrowser is now properly saved.

ScopServ Telephony Server 1.4.44

RevisionDateDescription
27462009-04-07
  • Fix a minor problem on IAX config file when no configuration has been made/saved on Configuration -> Channels -> IAX2 Channels.
27452009-04-07
  • A new destination on Queues -> Fallback Destination has been added and will go to next destination defined on the IVR menu, if the Queue has been called from an IVR.
27442009-04-07
  • A new destination has been added on Auto Attendant (IVR) and Queue (Fallback) in order to go to the previous IVR menu.
27432009-04-06
  • Create automatically the sequence table, if not existing.
27422009-04-06
  • Fix a problem where 'Default CallerID' values aren't used when 'Multiple Trunks' is enabled on Incoming Lines.
  • If the Incoming CallerID is set to 'asterisk', we now use the Default CallerID specified on the Trunk (Zap/VoIP Account).
27412009-04-06
  • Remove unused options and columns related to credit/balance on Billing -> Providers.
27402009-04-03
  • On Reports -> Update Database window, you can now set how many last days to process, you can choose between 7 (deault), 30, 90, 365 and All days.
27392009-04-03
  • In order to remove annoying warning messages on the Asterisk CLI when an hotdesk extension logout, we must use AGI instead of DeadAGI when calling the logout script.
27382009-04-03
  • Minor fix with the Last Caller feature code, we now use the ${PHONE_EXTEN} variable instead of CallerID value when saving informations on AstDB and cleanup unused keys (ex. deleted or disabled etensions) on Full Commit.
27372009-04-03
  • we now automatically check table (SQL) sequence ID and fix it if needed. This can occur in rare condition when restoring configuration from backup

ScopServ Telephony Server 1.4.43

RevisionDateDescription
27362009-03-31
  • Multiple optimization has been made on the Voicemail Expiration script, this must drastically drop the load on the server.
27352009-03-30
  • Fix a problem on Incoming Lines when using extension like 'john', 'jane', 'xavier' and 'zoo' because they contain either N, X or Z in the string.
27342009-03-28
  • Fix a problem with Ringing Service when using multiple tenants.
27332009-03-27
  • When dialing a local extension, we now always set the Account Code (if defined) on CDR table, this fix a problem when the call is forwarded and that no account code are saved on the database.
27322009-03-27
  • A problem has been fixed when using custom Class of Services on Call Forward rules for external/outbound calls.
27312009-03-26
  • On the Kernel Sanity check (Commit window), we now remove all installed-weak kernel modules (DKMS), if any detected. Weak installed packages are generated by DKMS when we update a package (like Zaptel or Wanpipe) and that multiple kernels are available.
27302009-03-26
  • Use new RT 2.x MicroBrowsers code if installed, else use old system.
27292009-03-25
  • We now correctly support mISDN channels on Reports.
27282009-03-25
  • Add a missing option on Woomera (Sangoma A500) cards that allow to enable/disable the Hardware DTMF Detection.
27272009-03-24
  • A new feature code has been added in order to enable the outgoing CallerID on demand when the CallerID Presentation is set to prohibited by default. You can define a code on Configuration -> Features Code -> Allow CallerID.
27262009-03-24
  • Initial support for 'Push2Phone' support. This option allow to push informations to phones. Currently we have implemented DND/Out-of-Office and Call Forward push status. Support for Aastra, Grandstream (GX), Polycom and Snom phones.
27252009-03-24
  • Update ignore files.
27242009-03-24
  • On Sanity Check (Commit), we now verify if mISDN is installed and automatically create a symlink from mISDN to misdn service for backward compatibility.
27232009-03-24
  • Fix a typo/grammar on Extensions Wizard -> Phones Options.
27222009-03-24
  • We now define the "XML Application Post List" parameter on Aastra Provisioning, this will authorize the server to push messages to Aastra phones.
27212009-03-24
  • It now possible to select between 'Interval' and 'Specific Time' mode on Voicemail Temporary Greeting expiration option.
27202009-03-23
  • We now use static host on the IAXmodem and Asterisk (IAX2) configurations instead of doing a registration between both daemons. This fix multiple issues where the registration is lost for unknown reason.

ScopServ Telephony Server 1.4.42

RevisionDateDescription
27192009-03-22
  • Never execute the Kernel sanity check more than 1 time per hour when doing a Full Commit.
27182009-03-21
  • Rewrite the function that 'extract' the Tenant name from CDR records. We now based our verifications on 'Source/Destination Channel' and if informations aren't available, we verify the 'Destination Context'.
27172009-03-20
  • New options to automatically expire temporary voicemail greeting message after a predefined delay. Can be configured globally on Configuration -> Voicemail and per extension on Phones -> Voicemail.
27162009-03-20
  • Fix a typo that cause the 'Detect Card' link to not be displayed on Digital Interface tab.
27152009-03-19
  • We now include descriptions, on Call Reports -> DNIS, calls terminating to Voicemail and Virtual Fax (Tickets E9B3C9 and E58BCF).
27142009-03-19
  • We now correctly generate Snom M3 configurationn on Provisioning and files are saved in /tftpboot/m3/settings directory.
27132009-03-18
  • It now possible to control mISDN (BRI) service from the GUI in Telephony -> General -> Service Status.
27122009-03-18
  • Only allow Local and Remote extensions to be defined on Cisco Provisioning since it currently not possible to defined Speeddial/Features Code on the XML configuration file.
27112009-03-18
  • Add 'Tenant' column on Reports -> Informations -> Extensions List.
27102009-03-18
  • Initial support for Snom M3 (IP DECT) on Phone Provisioning.
27092009-03-18
  • Fix a minor typo on Analog interface.
27082009-03-17
  • Fix a parse error on Analog preferences file.
27072009-03-17
  • New options has been added on Interface -> Analog Interface (FXO):
    • Answer on Polarity Switch: will use a polarity reversal to mark when a outgoing call is answered by the remote party.
    • Hangup on Polarity Switch: wi use a polarity reversal to signal the disconnect of a phone line.
27062009-03-17
  • Change defaut SQL query used by CallerID Lookup (External SQL Source).
27052009-03-17
  • We must define 'deny' option before 'permit' on the Asterisk Manager Interface configuration file.
27042009-03-17
  • A problem with CallerID Lookup when using External SQL source has been fixed, the specified SQL query is now properly handled.
27032009-03-16
  • Correctly generate dialplan configuration for Shared Extensions (Thanks Martin).
27022009-03-16
  • On Lines -> Outgoing Lines, the Access Code can now be optional, this mean that if checked, the specified Access Code will be optional and this line will be reachable using or not the Access Code.
27012009-03-16
  • New columns for Web GUI informations has been added on Reports -> Informations -> Extensions List.
27002009-03-13
  • In Reports -> Call Reports -> Call By Extensions, we are now able to see the extension name instead of only the extension number (Ticket 611924).
26992009-03-13
  • We now correctly display the Checkbox on Report -> Informations -> Phones List when Voicemail and/or NAT is enabled.
26982009-03-13
  • New Protocol Variant has been added for MFC/R2 digital interfaces for the following countries : Algeria (dz), Democratic Republic of Congo (cd), Egypt (eg), Ghana (gh), Iraq (iq), ITU (itu), Kuwait (kw), Nigeria (ng), Saudi Arabia (sa), Thailand (th), Venezuela (ve) and Vietnam (vn).
26972009-03-12
  • A new 'Import MAC Address' item has been added on Miscellaneous -> Phone Provisioning. This allow to create provisioning in batch based on a list of MAC Address.
26962009-03-12
  • Change the default value for 'Day of Month in which DST start' from 2 to 8 (the second occurence of day) to honor DST time change on United States.
26952009-03-12
  • On Polycom Provisioning, you can now set the language that will be used on the phone (Thanks Nathanael).

ScopServ Telephony Server 1.4.41

RevisionDateDescription
26942009-03-12
  • Clean empty lines on /etc/inittab on the Hylafax sanity check (Commit).
26932009-03-11
  • Only display the 'Detect Card' link when logged as 'admin' user.
26922009-03-11
  • In the Calls Report page, if you select a different tenant than All, we now correctly filter data (Ticket DEE56B).
26912009-03-11
  • Multiple fix has been made on the 'get_call_type' function that is used to determine the call type/direction (Incoming/Outgoing/Internal/Feature/etc) from CDR records.
26902009-03-11
  • Fix a problem on the global Incoming Lines context (all-local-incoming) when using pattern (ex. NXX) on the line extension.
26892009-03-11
  • On Reports -> Call Details -> Update Database, it now possible to reprocess all CDR records.
26882009-03-10
  • Multiple bugfixes on Call Reports and Call Details (CDR) reports:
    • It now possible to do a boolean search (AND/OR) for Source/Destination field on the Filter popup.
    • You can now filter by channel for source/destination instead of search on both source/dest callerid and source/dest channel.
    • Small fixes and new columns has been added on Call Reports -> Call by Extensions.
26872009-03-03
  • Allow to use Shared Extension on Incoming Lines, IVR and Applications (Thanks Jacques).
26862009-03-02
  • A new option to enable RTP keepalive on Snom Provisioning has been added on Provisioning -> Snom -> Network Options. This should help with lost registrations on Snom phones behind NAT.

ScopServ Telephony Server 1.4.40

RevisionDateDescription
26852009-02-27
  • We now enabling Audiohook inheritance on Incoming Lines and Extensions (Phones) when the Recording/Monitoring call option is enabled. With this function, the call will continue to be recorded after an Attended Transfer.
26842009-02-26
  • An option has been added on Interface -> DUNDi (Mapping) to support dynamic weights on a DUNDI mapping. If enable, it will return a different weight according to the extension state (Available/Unavailable) for responses to DUNDi queries. This option is only available if using Asterisk 1.4.24+ with SHELL() function support.
26832009-02-24
  • Fix a case-sensitive problem on Outgoing Lines when the trunk name have uppercase in Interface -> VoiP Account (Ticket 83EDE4).
26822009-02-24
  • We now include MeetMe destination in Reports -> Call Details -> DNIS when the detailled report is checked.
26812009-02-24
  • Minor change on the CDR Filter popup, raise the default height from 660 to 680px.
26802009-02-24
  • On Report -> Calls Reports -> Extensions, new columns has been added for Talk Time (Total, Incoming, Outgoing and Internal calls).
26792009-02-23
  • Oops, fix a problem where the Extension Number widget disappear when using Shared Extension (Thanks Martin).
26782009-02-23
  • It now possible to specify multiple Dial Timeout on Polycom Provisioning, this allow to have a Dial Timeout for each dialplan pattern.
26772009-02-23
  • Fix a problem on talk time calculation after call transfer on queue log monitoring deamon and also fix pause time calculation.

ScopServ Telephony Server 1.4.39.1

RevisionDateDescription
26762009-02-23
  • We now correctly check for duplicate extension and username when we create new extensions using the 'Add Multiple Extensions' wizard.
26752009-02-23
  • Always exclude Incoming Lines with pattern '_X.' in global Incoming Lines context.
26742009-02-22
  • You can now select which columns will be exported on Reports -> Exporr (CDR).
26732009-02-22
  • On Reports -> Export (CDR), we now correctly filter data by Call Type (Thanks Saif).
26722009-02-22
  • You can now filter informations by Tenants on Reports -> Server Status for VoIP Account, Phones and Hotdesk Extensions.

ScopServ Telephony Server 1.4.39

RevisionDateDescription
26712009-02-20
  • Fix a problem on Lines -> Incoming Lines when using Multiple Trunks from different tenants.
26702009-02-20
  • When viewing reports in User GUI mode there is now an option to prin as in the admin mode (Ticket 2C14AB).
26692009-02-20
  • On Tools -> Mass Reboot, instead of trying to reboot all phones at once, we now reboot phone one by one. This fix a problem where Asterisk reject the SIP NOTIFY command because phonelist is too long.
26682009-02-19
  • Fix a problem with variable substitution on Provisioning backend.
26672009-02-19
  • You can now set default Verbose and Debug level on Asterisk CLI from Configuration -> Logging and Errors.
26662009-02-17
  • In Interface -> VoIP Account -> Incoming Calls, a new option has been added to use the Global Incoming Lines context for the current trunk. If enabled, this trunk will have access to all Incoming Lines defined on the server.
26652009-02-17
  • We must use 'file convert' instead of 'convert' command when using Asterisk CLI command in order to remove some warning message about deprecated commands.
26642009-02-16
  • Add support for Full Search on API.
26632009-02-16
  • Add tones indication for Saudi Arabia.
26622009-02-16
  • Add an option on Configuration -> Security to automatically fix Voicemail Password that does not comply with the configured policy.
26612009-02-15
  • On Tools -> Voicemail Management, change 'Removing mailbox' text to 'Removing messages on mailbox'.
26602009-02-15
  • Remove unused Voicemail options on Configuration -> Voicemail.
26592009-02-15
  • Add function on Telephony API for Search Content.
26582009-02-15
  • A new option to select the default hardware clock has been added on Configuration -> Telephony Modules / Interfaces. This option allow use the Wanpipe VoiceTime USB stick instead of ztdummy when no analog/digital interfaces are installed on the server.
26572009-02-15
  • Do not display the multiserver selection window when we click on Commit button in General page and no remote servers are defined.
26562009-02-15
  • A problem with IAXmodem configuration has been fixed when the IAX2 bind/listen address is undefined.
26552009-02-13
  • Change the status message when you clear messages from mailbox with GUI confirmation messages since is too scary ;P
26542009-02-13
  • A new option has been added on Extensions -> WebGUI to allow/disallow view/play of Recording/Audio files on CDR reports.
26532009-02-13
  • Password complexity for Minimum number of Symbols is now properly enforced during commit and password change (Ticket 7DCA8D).
26522009-02-11
  • We must not execute Start/Stop of Asterisk and Zaptel services in background, this can cause some server crash (kernel panic) on Interface -> Detect Cards.
26512009-02-11
  • Fix a bug where after installing hylafax GUI can hangs indefinitely at Generate Hylafax Setup cache.
26502009-02-10
  • A new option has been added on Lines -> Incoming Lines -> Options to exclude the current line from the global class of service of Incoming Lines. This can be useful to exclude a line that use a pattern as DNIS.
  • By default, we now include Incoming Lines that use a pattern as DNIS in the global class of services of Incoming Lines.
26492009-02-10
  • When Voicemail Password Policy is enabled on Configuration -> Security, we now enforce the policy when an admin/user want to change the PIN from the GUI. In past, the policy has been enforced only when the user change the Voicemail Password from the handset.
26482009-02-10
  • A new column has been added on Reports -> Informations -> Extensions List to display Voicemail Password (PIN).
26472009-02-10
  • On Interface -> Detect Cards, set default for Tx and Rx to 0 dB for Digital Interfaces.
26462009-02-10
  • Add a new option on Configuration -> Channels -> Codec to reset the preferred codec order.

ScopServ Telephony Server 1.4.38

RevisionDateDescription
26452009-02-06
  • Automatically create the Hylafax transfer log (xferfaxlog) file during the Sanity Check (Commit).
26442009-02-06
  • A problem has been fixed where 'Class of Services (Outgoing) is not used on Auto Attendent (IVR) when the destination is set to Extensions/External Number (Thanks Dee).
26432009-02-06
  • Add hints (BLF) for Shared Extensions.
26422009-02-06
  • When parsing pre-defined variable on Provisioning Template, we change the function to be case insensitive.
26412009-02-04
  • A new Extensions type to create Shared Extension has been added. With this type, you can create an extension that will ring multiple SIP/IAX2 devices but only if no devices are currently in use.
26402009-02-04
  • New sanity check has been added on Commit to check if the VoIP Account specified on Lines -> Outgoing Lines -> Trunks/Multiple Trunks (VoIP Account) still exist or disabled.
26392009-02-04
  • Interface -> Analog/Digital Interfaces -> Fax Detection option is obsolete and creates fax weirdness. Remove options for fax detection in all interfaces. You must use Fax Detection from Lines -> Incoming Lines.
26382009-02-04
  • Rename new parkedcallparking option to parkedcallreparking since this option actually already existed in 1.6.0+, use the same name so as not to confuse people.
26372009-02-03
  • On Agent Login, preserve phone extension and tenant in Asterisk Database to keep a track to which phone the agent is connected to. Value is unset on Agent Logoff.
26362009-02-03
  • Fix a problem on Reports -> Billing -> Call Details where the Pager widget is not displayed (Ticket C9E123).
26352009-02-03
  • On Applications -> Auto Attendant (IVR), it now possible to limit the number of concurrents calls that reach the menu. It's also possible to define the 'Maximum Calls Limit' fallback destination (Ticket 5BFF62).
26342009-02-02
  • A new option has been added on Interface -> Analog Interfaces to enable/disable Fax Synchronization cable support (Sangoma/Wanpipe only).
26332009-02-02
  • It now possible to export CDR reports on Excel (XLS) format.
26322009-02-02
  • Fix a problem on Lines -> Outgoing Lines where 'Play message if line not available' option doesn't work on Congestion/Busy calls.
26312009-02-02
  • A problem has been fixed on Interface -> Digital Interfaces where the Class of Service doesn't always default to 'System Default', by example after executing an Auto-Detect Cards (Ticket 25752C).
26302009-02-02
  • The parser has been enhanced on Email Notification used by Emergency and Special Lines to support more variables (Ticket A7D646).

ScopServ Telephony Server 1.4.37

RevisionDateDescription
26292009-01-30
  • A new patch has been added to Asterisk (1.4.23.1) where channels features (like Call Transfers, One-Touch Parking/Recording) are now inherited on channels (See Digium ticket 14274).
  • Add new options on Configuration -> Call Parking to control build-in features permissions (callee, caller, both or disabled).
26282009-01-29
  • On Config -> Commit Menu, fix a problem whith 'Always execute a Full Commit' option when Auto Commit is enabled (Thanks Dave).
26272009-01-29
  • Fix a problem with CallerID on Phones (Extensions) when the extension number and username (SIP/IAX) doesn't match (Thanks Xavier).
26262009-01-28
  • An infinite loop has been fixed on Queue (ACD) backend during commit when an Agent Group include itself.
26252009-01-28
  • A CallerID problem on FXS analog extension has been fixed. We now generate empty callerid= line on zapata.conf instead of skip this option when Allow to override outgoing CallerID is enabled on Extensions -> CallerID (Ticket FF51F8).
26242009-01-28
  • A problem has been fixed when using Monitor Call option in Conference destination (Ticket A923B9).

ScopServ Telephony Server 1.4.36.1

RevisionDateDescription
26232009-01-26
  • Oops, we must not look on /var/spool/asterisk/sounds but on /var/lib/asterisk/sounds directory when checking for sounds files.
26222009-01-26
  • On Configuration -> DND Codes, it now possible to override the default audio prompt when using the DND/Out of Office feature codes and specifing a DND code/reason.
26212009-01-26
  • On Commit, we now automatically reload Music-On-Hold (MOH) on Asterisk if configurations changed.
26202009-01-26
  • It now possible to use pre-defined variable on Provisioning Template. Current available variables are: ${TENANT}, ${EXTEN} and ${EXTEN:n} (where n is the Line number). By example, to set BLF keys on template for DND, you can set : dnd-${TENANT}-${EXTEN} (Thanks Mike).
26192009-01-26
  • Fix 2 minor undefined variable/index error on Backend modules (Thanks Dave).
26182009-01-25
  • A new tab has been added on Configuration -> Security to enable Password Policy for SIP/IAX2 extensions. It allow to force minimum length, number of digits, uppercase and symbols on the password. An option allow to automatically enforce new policy and fix insecure password.
26172009-01-23
  • On Phones -> Voicemail, it now possible to enable the 'Act as Operator' option without enabling Voicemail.
26162009-01-23
  • When we generate DUNDi configurations, ensure that Entity ID and Peers ID are always saved as uppercase, this fix some authentication problems.
26152009-01-22
  • Add new Aastra models (6730i/6731i) on Provisioning list.

ScopServ Telephony Server 1.4.36

RevisionDateDescription
26142009-01-21
  • On Lines -> Outgoing Lines, you can now bypass PIN authentication for forwarded/diverted calls, by example if you set Immediate CallForward to an external number and don't want the caller to enter the PIN, you must check this option.
26132009-01-20
  • Fix some problems on the Hotdesk AGI script when using Blind and Attended Transfer.
26122009-01-19
  • Fix a logic error on the Autologout script where the Hour/Minute aren't compared properly, causing Hotdesk and Agent to be logged out outside specified hour (Ticket 3CB644 and 737DC0).
26112009-01-19
  • If using Asterisk 1.4.23 or greater, we now use native Asterisk Parking support instead of dialplan.
26102009-01-16
  • Fix minor undefined index error on Columns display.
26092009-01-16
  • New Aastra 5i series part number are changing, so we adding prefix 67 to each model number (i.e. Aastra 57i is now 6757i) (Ticket CC1375).
26082009-01-15
  • Add Grandstream (GXP), Sipura/Linksys and Snom phones on Phones -> Extensions Wizard -> SIP Alert (Ticket 85A374).
26072009-01-07
  • On Commit, we now sort Hylafax dispatch informations by priority (i.e. that 8195551212 will now be write before 819555*, 819* or 819).
26062009-01-07
  • Display Provisioning informations on Reports -> Informations -> Extensions.
26052009-01-05
  • Add support for Redirected Number (RDNIS) on Incoming Lines -> Options. If specified, this allow to lookup for incoming RDNIS informations on a specific Class of Services (Context).
26042009-01-02
  • Remove debug informatios on the HylaFax backend.
26032009-01-02
  • Enhancement and fixes on Wanpipe configurations:
    • You can now specify the Operation Mode for Analog interfaces, currently available modes are FCC (US/Canada) and TBR21 (Europe).
    • The WAN_PCI_PARITY option must be defined on wanrouter.rc files.
26022009-01-02
  • A Javascript bug has been fixed on the Actions widget when we have multiple categories in a single page, by example on Interface -> Virtual Fax (Thanks Alessandro).
26012008-12-31
  • Fix minor Undefined variable and index errors.
26002008-12-31
  • Fix a minor warning message on Hylafax backend related to the use of an undefned constant (Thanks Dave).
25992008-12-29
  • A problem has been fixed when using Dialogic DIVA ISDN cards on Incoming Lines (Thanks Xavier).
  • Always use the FAXEXTEN variable when defined in order to route incoming faxes to HylaFAX (IAXModem).
25982008-12-28
  • Do not execute Commit window on Multi-Server mode when no server/node are defined on Server -> Multi Server.
25972008-12-23
  • On Sangoma (Wanpipe) configurations, we now disable PCI parity check by default. On some servers PCI parity can cause NMI interrupts that can lead to system reboots. Parity can be caused by unsuported or buggy pci/bridge chipsets. This new option is used to combat PCI parity reboots (Thanks Dave and Konrad).
25962008-12-18
  • In some case, and when using Meetme application, the commit need to be forced and the 'Script already in use' is displayed. This issue is now fixed (Thanks Alessandro).
25952008-12-18
  • On Tools -> Mass Reboot, we have remove Grandstream on the list of phones that can be remotely rebooted. The required method by Grandstream is currently not supported by Asterisk.
25942008-12-18
  • Items are now sorted correctly after deleting an item or clicking on Copy/Save buttons.
25932008-12-18
  • On Extensions -> Web GUI, the option to allow user to override Emergency (E911) CallerID informations now appears if E911 Location is not enabled.
25922008-12-18
  • Add a warning messages on Extensions -> Emergency CallerID to inform administrator when the PSTN trunk used for Emergency calls allows to override CallerID (Ticket 6BAD7D).
25912008-12-18
  • Fix a problem on Commit window when generating Test configuration in the Multi-Server mode.
25902008-12-18
  • Fix a problem with IAXmodem configurations when IAX bind address is not set to 0.0.0.0 (default) on Configuration -> Channels -> IAX channels.
  • On Multi-Server mode, it now possible to locally generate all configurations files in order to test configuration on the local server before deploy changes on the remote server (node).
25892008-12-16
  • Add a pause time of 1 second just before invoke the Hook Flash application on External Number (Thanks Dave).
25882008-12-15
  • Fix a problem with Flash Hook command on External Number where it doesn't cut the channel correctly and strip pause (w) on fallback number (if source channel is not a Zap interface).
25872008-12-15
  • Use DeadAGI instead of AGI application on the Hotdesk logout feature code, this allow to continue the script execution on hangup.
  • On Hotdesk logout script, we now clear the MWI signal after rename/move voicemail directories and no more before.
25862008-12-15
  • Multiple fixes and enhancements has been made on Reports -> Call Distributions (ACD). We now display more detailled informations related to Wrapup and Pause Code.
  • Non-Agents (Extensions) members of Queue (ACD) can now use the Pause/Unpause feature code.
  • Add custom 'WRAPUPCODE' queuelog events and add support on the Queue2SQL import script.
25852008-12-15
  • Fix a problem where the Authentication prompt is not overrided on dialplan when 'Allow to set custom Account Code' and/or 'Restrict Password to specific extension' options are enabled on Miscellaneous -> Password List.
25842008-12-11
  • We now allow single digit code for Tag/Wrapup and Pause Code when using corresponding features code.
25832008-12-11
  • On Call Reports -> Tag/Wrapup Code, we now display a column for Total Talk Time per tag code.
  • You can now filter per Tag/Wrapup Code on Reports -> Call Details.
25822008-12-11
  • On Lines -> CallerID Lookup, the default sort column has change from number to name.
25812008-12-10
  • A problem where the Group Name in Interfaces -> Virtual Fax -> Fax Group is not displayed has been fixed.
25802008-12-10
  • On 'Out of Office' feature code, you can override the default audio prompt by recording the /var/lib/asterisk/sounds/scopserv/out-of-office.gsm file.

ScopServ Telephony Server 1.4.35

RevisionDateDescription
25792008-12-08
  • The Music on Hold (MoH) handling has been changed in some significant ways in hopes to make things work in a way that makes more sense. We now specifies "mohsuggest" and "mohinterpret" options on channels configuration files (ex. SIP or IAX2) instead of just set the music class in the dialplan using Set(CHANNEL(musicclass)=something). The change is only effective if the channel has no music class set on it from the dialplan and the bridged channel putting this one on hold had no Music On Hold setting.
25782008-12-08
  • Fix a problem introduced on version 1.4.33 that cause Outgoing Lines authentication to fail when using Password List (Thanks Phillip!!!).
25772008-12-08
  • An option has been added on Extensions (IAX) -> Authentication to specify the authentication mode. The default mode is MD5 but some IAX phones (hard/soft) can require Plaintext authentication, which is less secure than MD5. Can be usefull if you have 'Inappropriate authentication received' messages on the Asterisk CLI when the device try to register.
25762008-12-08
  • A new option has been added on Extensions -> Web GUI to allow the user to edit/change Emergency Call CallerID informations. This new setting would allow service provider nomadic user to change caller ID for 911 calls.
25752008-12-06
  • Update the layout of Commit window when Multi Server license is installed.
25742008-12-06
  • It is now possible to create several sub-groups for Outgoing Lines. The default behavior is to create one group per destination if no Group ID has been specified on Lines -> Outgoing Lines -> General.
25732008-12-06
  • Assure that a Monitoring/Recording filename is specified before join a Queue (ACD) that record calls, this fix an issue where some files have randome filename that cannot match an UniqueID on CDR table.
25722008-12-06
  • Do not display the Install/Remove link on Configuration -> Language when the language pack doesn't exist as RPM packages.
25712008-12-05
  • We now display detailled informations about Call Type (like Incoming, Outgoing or Internal calls) on Reports -> Call Details -> Calls by Day/Weekday/Hour (Thanks Karl).
25702008-12-04
  • Do not process 'PAUSE' and 'UNPAUSE' events from Queue (ACD) since we only use 'PAUSEALL' and 'UNPAUSEALL' events.
25692008-12-04
  • We must not cache informations on Extensions -> Voicemail -> Voicemail Status section (Thanks Dave).
25682008-12-04
  • A problem with internal CallerID has been fixed on Extensions (Thanks Nathanael).

ScopServ Telephony Server 1.4.34

RevisionDateDescription
25672008-12-03
  • On Virtual Extensions, a new option to generate/indicate ringing tones to the calling party and a 1 second wait time to avoid loop overload has been added.
25662008-12-03
  • On Call Distributions (ACD) -> Call Reports, fix a problem where Start and End time aren't set correctly (Ticket 970B6B).
25652008-12-03
  • Add passthrough and transcoding support for G.722 (HD Voice) codec.
25642008-12-03
  • On Sanity Check (Commit), if SMTP Relay (msmtp) is enabled, we now automatically fix permissions on logs files.
25632008-12-03
  • Fix a performance issue on the Recording/Monitoring SQL import script. We must quote the UniqueID on the SQL query in order to match string vs number indexes.
25622008-12-02
  • When you specify an External Number as destination, by example on Follow Me or an IVR, it now possible to invoke a PSTN transfer, supported by FXO lines if they are "Centrex" or "Local Link" lines. Accepted digits: 0-9, *#abcd, w (1/2 second pause), F (Hook Flash) and H (Hangup). If the incoming channel is not an analog interface (Zaptel), the Hookflash will be ignored and a normal call will be made.
25612008-12-02
  • Fix an undefined variable error that cause the Snapshot lin to not be available on Commit window when Multi Server is enabled.
25602008-12-02
  • Fix a minor typo on Hotdesk context.
25592008-12-02
  • On Full Commit, do not remove logged Hotdesk informations on the AstDB.
25582008-12-02
  • Fix a problem on Virtual Extensions when the destination is set to multiple Hotdesk extensions, we now directly ring SIP/IAX devices for logged extensions instead of the Local channel.
25572008-12-02
  • Add WAV format on the list of supported codecs for Sound Manager -> Preferred Input format.
25562008-12-02
  • In Incoming Lines, it now possible to Map Incoming DID/DNIS to Local Extensions with ability to strip or prefix numbers. By example, to map DID 7000 to 7099 to Extensions 3000 to 3099, set type to 'Map to Local Extension', pattern as 70XX, strip the 1st digit and add 3 as prefix.
25552008-12-02
  • All Tools -> Telephony must use Local server data when Multi Server is enabled.
25542008-12-02
  • Automatically clear the Voicemail MWI on the SIP phone when an Hotdesk extension logout from the system (Thanks Cristian).
25532008-12-02
  • Multi Server Management, enabling system administrators and service providers to manage an unlimited numbers of servers from a single management console with a single sign-on.
    • Manual database replication on Commit
    • Automatic MySQL Replication (Master-Master / Master-Slave)
    • Import and Export of configurations between servers (Tools -> Server -> Multi Server)
    • Remotely control services (start/stop/restart)
    • Execute Commit at once on all servers or individual server
    • Copy and Move configurations to one or multiple servers with a single click.
25522008-11-30
  • Add H.264 on list of available SIP video codecs.
25512008-11-27
  • A new 'Out of Office' feature code has been added. This feature act exactly like 'Do Not Disturb' but allow to show different status on Flash Operator (FOP) and ScopSwitch/Realtime Monitor.
25502008-11-27
  • Fix a small typo, must use spamfilter instead of spamcheck in the dialplan.
25492008-11-27
  • On Incoming Lines -> Options, a new setting has been added to enable Phone Spam Filter. If enabled, a lookup will be made on PhoneSpamFilter.com to check if the Incoming CallerID is listed as Telemarketer. (EXPERIMENTAL)
25482008-11-26
  • Add Dialogic DIVA channel support for Digital (ISDN) interfaces.
25472008-11-26
  • On Extensions -> Directory, you can now use Applications as entries in addition to Extensions, Speeddial and External Number.

ScopServ Telephony Server 1.4.33

RevisionDateDescription
25462008-11-25
  • Another fix on Prompt Password (Personal IVR) has been made related to revision r2544 (Thanks Dave).
25452008-11-25
  • On Auto-Commit, a problem has been fixed when saving Extensions informations on AstDB.
25442008-11-25
  • A problem on the 'check hook' function that is called each time an item is added or updated on the GUI has been fixed. This fix an issue where Extensions -> Personal IVR -> Prompt Password is not saved correctly on Miscellaneous -> IVR Prompt (Ticket 629B48).
25432008-11-25
  • Add a verification function to not reconvert files multiple times on Sound Manager.
25422008-11-25
  • On Extensions -> Personal IVR default values for Wait for Response and Wait for Key Press has been changed from 25 to 5 seconds and 15 to 3 seconds.
25412008-11-25
  • Fix a Queue (ACD) priority/weight problem on Incoming Lines.
25402008-11-25
  • Finally, on Sound Manager, we now convert all custom prompts located on /var/lib/asterisk/sounds/custom directory.
25392008-11-25
  • You can now specify the Sender Email address used on Fax Notification.
25382008-11-24
  • Add Congestion timeout (30 seconds) on Incoming and Outgoing Lines.
25372008-11-24
  • We now set a timeout of 30 seconds when we invoke the Congestion application on dialplan, the calling channel will be hung up after 30 seconds instead of wait until the calling channel hangs up.
25362008-11-24
  • On Sound Manager script, filename must be encapsulated between quote in order to avoid error when we convert files that have space or non-alphanumeric characters.
25352008-11-24
  • Only list installed codecs on Configuration -> Sound Manager -> Input/Output format.
  • We now convert MP3 files on Sound Manager -> Auto Conversion.
25342008-11-24
  • Oops, re-add the scripts/tasks.php file since the script is used by Scheduled Task applications (Thanks Dave).
25332008-11-24
  • Fix conversion of Music On Hold on Sound Manager and add more informative message on the Commit window.
25322008-11-24
  • Only regenerate the Hylafax setup cache file only when needed instead of recreate it on every Commit.
25312008-11-21
  • On Miscellaneous -> Password List, it now possible to restrict a password to an extension (Thanks Saif).
25302008-11-21
  • On the Commit window, we now convert Prompts (IVR) and Music On Hold if the auto-conversion is enable on Configuration -> Sound Manager.
25292008-11-21
  • You can now set 'Auto-detect Busy/Unavailable' mode on Voicemail destinations (Ticket F782D4).
25282008-11-20
  • Show the 'Queues' tab before 'Agents'.
25272008-11-20
  • Specify that the Wrapup Time is in seconds (Thanks Nathanael).
25262008-11-19
  • Fix a problem where filtering by queue includes all agents even if not belonging to queues on Reports -> Call Distributions -> Agents.

ScopServ Telephony Server 1.4.32

RevisionDateDescription
25252008-11-19
  • When SMTP Relay is enable, we use it instead of default mailer (sendmail) on HylaFAX Email delivery script.
25242008-11-18
  • When using Conference Group feature code, it now prompt to enter a room number (00 to 99) in order to move the parties on a private conference room.
  • An extension can dial the 'Conference Group' code in order to join an existing private room, by example you want to rejoin a conference that you left by error.
25232008-11-18
  • A new 'Conference Group' feature code has been added. When you are on a call and want to create a conference, during the live call (no hold, no transfer, etc), you dial a code like *123 to move current caller and your channel on a private conference, then can put the call on hold, call another party and press again *123 and you will be 3 callers (or more) on the conference. You will be able to hangup (or mute yourself) anytime.
25222008-11-17
  • A new option has been added on Queue (ACD) to report number of waiting Caller's to the Agent (Ticket C1E52F).
25212008-11-17
  • The sorting options by Extensions in Miscellaneous -> Provisioning is now working properly (Thanks Frank).
25202008-11-17
  • Fix a fax routing problem when using Virtual Fax extensions.
25192008-11-17
  • A column selection problem has been fixed on Reports (Thanks Albert).
25182008-11-14
  • Fix a problem where the print button in Reports -> Call Distributions (ACD) -> Service Level only prints based on current date (Ticket DA7209).

ScopServ Telephony Server 1.4.31

RevisionDateDescription
25172008-11-12
  • A major problem has been detected on Polycom Provisioning with Network and VLAN settings. For now, these options are disabled on the generated files.
25162008-11-12
  • Fix a problem on the channel AGI script where the Tenant variable is overrided by error. This cause some script to not work properly when have multiple tenants.
25152008-11-11
  • Fix an error on Reports -> IVR -> Raw Log.
25142008-11-11
  • A new patch has been added to Asterisk in order to generate unsolicited (out-of-dialog) SIP NOTIFY with message body.
  • New 'mwi-set' and 'mwi-clear' SIP NOTIFY methods has been added, this allow to set the Voicemail MWI status (SIP phones only) from external script.
  • An Hotdesk extension can now monitor other Voicemail mailboxes and receive MWI notification on the SIP phone when a message is left on one or any of the monitored mailboxes.
25132008-11-11
  • Uncomment the line to execute the Voicemail cleanup (debug).
25122008-11-11
  • A new tool that allow to delete voicemail for many extensions/users, without giving full administrator access to voicemail passwords or other sensitive admin data, has been added on Tools -> Telephony -> Voicemail Management.
25112008-11-10
  • Fix display and layout errors on Reports -> ACD -> Agents and Raw datas.
  • We now process TRANSFER events on Queue Log (ACD) and count calls as answered by agents.
  • A problem on CDR -> Filter when using Match Agent has been fixed.
25102008-11-10
  • Fix minor issue on agent login/logout feature code since new user events added.
25092008-11-10
  • Add new user events sent from Asterisk on Agent Pause/UnPause.
25082008-11-10
  • Minor update of user events name sent on Agents login/logoff.
25072008-11-10
  • Update User Events sent on Agents login/logout from Asterisk.

ScopServ Telephony Server 1.4.30

RevisionDateDescription
25062008-11-07
  • When importing recording files on CDR table, we now fetch uniqueid informations from the Queue Log table in order to match filenames.
25052008-11-07
  • Add new customs UserEvent for Hotdesk Login/Logout to be used by Realtime Monitor.
25042008-11-07
  • On the telephony/scripts/crond.php script, if we pass 'full' as argument, we will proceed all CDR records and files on /var/spool/asterisk/monitor directory.
  • Fix a problem with the 'find' command when the /var/spool/asterisk/monitor directory is a symbolic link.
25032008-11-05
  • When using Direct Voicemail / Express Messaging feature and that the destination mailbox doesn't exist or invalid, we now prompt to re-enter the voicemail mailbox (Ticket 699DF4).
25022008-11-04
  • We now cache audio file generated by the TTS engine on Miscellaneous -> IVR prompts.
25012008-11-04
  • A new option has been added on Lines -> Incoming Lines to allow to override the default Fax Extension. If not specified (empty), we will use the DNID of the Incoming Lines as Fax Extension. This can be useful when using Port-Based routing.
25002008-11-04
  • On ChanSpy, if the entered extension is invalid, ask to re-enter it instead of drop the call.
24992008-11-04
  • The Absolute timeout value of Chanspy application has raise from 1200 (20 minutes) to 28800 seconds (8 hours).
  • We now verify if the entered extension is valid on Chanspy application.
24982008-11-03
  • An option has been added on Interface -> Virtual Fax (HylaFAX) for Email-to-Fax (POP3) gateway to enable/disable the creation of the cover sheet (Ticket 1122AE).
24972008-11-03
  • Add Text-to-Speech (TTS) support on Queue (ACD) announce message.
  • On Miscellaneous -> IVR prompt, it's now possible to use TTS engine to automatically generate the audio file.
24962008-10-31
  • Change the default Call Limit from 4 to 8 simultaneous calls.

ScopServ Telephony Server 1.4.29

RevisionDateDescription
24952008-10-31
  • In addition to SSML, you can now use predefined and used-defined Channels variables (ex. ${EXTEN}, ${TEST123}, ${CALLERID(num), etc) on Text-to-Speech (TTS) messages.
24942008-10-31
  • Fix a typo/grammar on tips for Text-to-Speech (TTS) destination.
24932008-10-31
  • Add Text-to-Speech (TTS) AGI script with file caching support.
24922008-10-31
  • We have add new Text to Speech support on Application and IVR destinations. This allow to create realisting and high quality speech synthesis directly from the GUI. You must download Cepstral Swift TTS engine and voices in order to enable TTS options on the GUI. You must also purchase Voice/Engine license from the Cepstral website (www.cepstral.com).

ScopServ Telephony Server 1.4.28.8

RevisionDateDescription
24912008-10-30
  • A problem has been fixed when using 'Send Voicemail in multiple Mailbox' on Voicemail options.
  • A display/layout error has also been fixed on Voicemail, the Broadcast option must only be available when the phone type is set to Voicemail.
24902008-10-29
  • Fix an undefined variable error on Cisco Provisioning when no ToS value are specified.
24892008-10-29
  • Update the cron script that import recording filename on the CDR table in order to better match files by UniqueID and fix a problem where some files have a delay of about 1 microsecond between the UniqueID of the filename and CDR table.
24882008-10-29
  • You can now use an external/remote database on CallerID Lookup, currently only MySQL driver is supported (Ticket: 464114).
24872008-10-28
  • Fix some warning message on the Cron shell script.

ScopServ Telephony Server 1.4.28.7

RevisionDateDescription
24862008-10-27
  • A problem with Email Notification on Lines -> Special Lines when 'Execute Before Call' is checked has been fixed (Ticket 36BE78).
24852008-10-27
  • Fix a display/layout error on Phones -> Extensions when we enable Voicemail off Site Notification option.
24842008-10-27
  • You can now specify a CallerID Name/Number for ACD -> Agents. These informations will be used when an agent call an external number.
  • A new method has been added to WebServices (SOAP/XMLRPC) to change External CallerID number/name of an extensions or agents. The method name is telephony_setCallerID('userID', 'phoneNumber', 'phoneName').
24832008-10-27
  • Do not create empty context on extensions.conf when including Custom Class of Services.
24822008-10-24
  • An option has been added on Configuration -> Telephony Modules to enable the Asynchronous Javascript Asterisk Manager (AJAM) support.
24812008-10-23
  • We must not remove database key (AstDB) of Hotdesk and DND status when doing a Commit (Thanks Phillip).
24802008-10-23
  • Fix a configuration error on Polycom provisioning that have been introduced on 1.4.28.6.
  • A problem with SpanDSP and Incoming Lines has been fixed.
24792008-10-22
  • You can now search directory entries and browse across pages (32 entries per page) on Cisco external directory (Provisioning -> Cisco -> MicroBrowser -> Internal Directory).
24782008-10-21
  • Add SCCP devices support for Cisco 7906G, 7911G, 7937G, 7941G/GE, 7945G, 7961G/GE, 7962G, 7965G, 7971G/GE, 7985GE and Nokias ICC Cisco Client.
24772008-10-20
  • Update the Maintenance expiration warning message, instead of open a Popup, we now use Dynamic HTML to display it inline.
24762008-10-20
  • A problem has been fixed on Scheduled Task when using fixed date.
  • Remove old/unused scripts/tasks.php file.

ScopServ Telephony Server 1.4.28.6

RevisionDateDescription
24752008-10-17
  • You can now automatically logout Hotdesk extensions and Queues (ACD) members at a specific time.
24742008-10-17
  • Update UserEvent events sent on Agent Login / Logoff and DND On / OFF features via Asterisk Manager Interface (AMI).
24732008-10-17
  • Add new Polycom model on the list of supported phones on Miscellaneous -> Provisioning.
24722008-10-17
  • It's now possible to specify the Class of Services that will be used for Outgoing Calls when you set an external number as destination of Extensions/External Number.
24712008-10-16
  • FIx a typo on Config -> SIP Channels tab (must read 'by' instead of 'bu').
24702008-10-16
  • Fix an undefined variable warning message on the Scheduled Task script.
24692008-10-16
  • A new mechanism has been implemented on the Telephony package in order to detect and sent warning to administrator when an unauthorized version is currently installed. This mean that you will be notified if you have installed a version more recent that the Maintenance expiration date.
24682008-10-16
  • Add description for new Aastra models (9133i -> 9143i and 480i -> 9480i).
24672008-10-16
  • You can now enable/disable some phone features like Received, Placed and Missed Call List on Polycom provisioning.
24662008-10-16
  • Now properly display Interface Groups in Realtime Monitor.
24652008-10-16
  • New settings has been added on Polycom provisioning for Network (DHCP vs Fixed address) and VLAN options (Ticket DFE09F).
24642008-10-16
  • Fix blank screen on Administration -> Permissions caused by an unexistant class (Ticket 856F65).
24632008-10-15
  • Automatically remove/strip the extension (ex. gsm, wav, ulaw, etc) from the custom prompt used on Authentication application.
24622008-10-15
  • You can now override the default prompt (agent-pass) on the Authentication application. An audio/prompt selection widget has been added on Applications, Incoming and Outgoing Lines. Please note that you will require Asterisk 1.4.22 or later to use this new feature.
24612008-10-15
  • Enable additional Asterisk Manager Interface (AMI) events for Queues (ACD) and Conferences (Meetme).
24602008-10-15
  • Use UNIQUEID instead of TIMESTAMP on the filename when we record a conference (MeetMe). Since TIMESTAMP is deprecated on Asterisk 1.4, this caused a problem where no recording file are saved.
24592008-10-14
  • Fix PHP error when Realtime Monitor is parsing Asterisk Channels.
24582008-10-14
  • Fix minor PHP errors in Realtime Monitor and ScopSwitch functions.

ScopServ Telephony Server 1.4.28.5

RevisionDateDescription
24572008-10-14
  • Add a verification to not create empty context when using extra/custom context on Class of Services.
24562008-10-14
  • You can now create Scheduled Conference and automatically invite participant using Applications -> Scheduled Tasks.
  • It's now possible to use 'Call Group' as destination on an Application.
24552008-10-14
  • Fix a typo when using AutoAnswer (SIP Alert) on Grandstream phones.
24542008-10-14
  • Add a verification function on the Commit script to avoid empty context/file.
24532008-10-13
  • It now possible to specify an Unique Identifier on Subject line for Email-to-Fax gateway. You must enable this option on Interface -> Virtual Fax (Ticket A76F4B).
24522008-10-13
  • On Options -> Telephony, a new option has been added to display Accountcode filter as text instead of a droplist on the Reports -> CDR filter popup window.
24512008-10-08
  • A new option has been added on Manager -> Class of Services in order to include custom context that has been added on extensions-extras.conf files (Ticket CE477C).
24502008-10-08
  • Fix a problem on the Asterisk Manager (AMI) configuration file when using multiple Allow/Deny IP address. We now correctly generate the file with a valid syntax (Ticket 56F622).

ScopServ Telephony Server 1.4.28.4

RevisionDateDescription
24492008-10-07
  • Fix a problem on Queue (ACD) when using Hotdesk extension as members. When the hotdesk is not logged, we now send a Congestion signal to Asterisk so the call will not ring the logged off extension and queue application will pass call to next available agent.
24482008-10-07
  • On the Hotdesk AGI script, we now detect if the script is on a loop, if this is the case, the destination extension is non-existant (invalid) and we play a message to the caller and hangup the call.
24472008-10-07
  • Only allow to define up to 6 lines/accounts on Polycom IP6xx Phone Provisioning.
24462008-10-06
  • Fix VLAN configuration on Snom provisioning (Thanks Dave).
24452008-10-06
  • Remove SCCP (Skinny) configuration files when module is disabled on the GUI.
24442008-10-06
  • Add Grandstream (GXP) on the list of support phones on Phones -> Auto Answer (SIP Alert) options.
24432008-10-01
  • Now allow to set the Class of Service (CoS) to use when Logged as HotDesk on Class of Service settings under Miscellaneous when 'Enable Hotdesk?' is checked. This allow to create 'Terminal' phones that need to log as Hotdesk first to be allowed to make calls (Thanks Joan!).
24422008-10-01
  • Fix unique field validation problem when creating an Extension (Phone, ...) if an Agent has same extension number (Thanks Phillip!).

ScopServ Telephony Server 1.4.28.3

RevisionDateDescription
24412008-09-26
  • Add a missing closing bracket on the Incoming Line dialplan when using CallerID Lookup (Thanks Jacques).
24402008-09-25
  • Change the tip/description of the 'Wrapup Tag' option on Queues (ACD).
24392008-09-25
  • On Incoming Lines, set the CallerID dnid variable based on the specified Extensions/DNID of the current line (Ticket 532E37).
24382008-09-24
  • Fix a problem on Queue (ACD) where the 'roundrobin' strategy is always defined as 'rrmemory' on configuration file. In fact, on Asterisk 1.4, the 'roundrobin' strategy is deprecated and it recommanded to use the 'rrmemory' strategy instead.
24372008-09-24
  • Call Parking feature code must now work correctly when defined as Softkey on Phones Provisioning (Ticket 52599F).
  • Fix a duplicate entries on Polycom configuration files.
24362008-09-23
  • Fix a problem when building Provisioning and using a template where the redundant tabs do not disappear (Ticket 8C7D99).
24352008-09-23
  • Fix a bug where the Recording Tag is not used if On Demand Recording is executed. (Ticket 83E974).
24342008-09-23
  • A configuration error has been fixed on Aastra 57i Provisioning file for Top Softkeys options (Thanks Frank).
24332008-09-23
  • Fix a problem where the CallerID Name is never overrided when using CallerID Lookup on Incoming Lines (Thanks Jacques).
24322008-09-23
  • We now generate the CDR configuration file (/etc/asterisk/cdr.conf) instead of using a template (static file). This way, CDR options specified on Configuration -> CDR are now properly created.
  • Add options to enable Radius output on CDR (Experimental).
24312008-09-23
  • Add support for Fax Modem Group on HylaFAX/IAXmodem that allow to define a logical name for a set of modem devices. This parameter can be used to define a name that clients can use to refer to a collection of virtual modems (IAXmodem).
24302008-09-23
  • Add missing SCCP (Skinny) functions on some AGI scripts (Ticket 8AB6F1).
24292008-09-22
  • A problem on Fax Routing used on Incoming Lines has been fixed (Thanks Dave).
24282008-09-22
  • In Realtime Monitor, now use specified Class of Service (Cos) for New Calls and Transfers when provided, else use default source extension CoS.
24272008-09-22
  • A warning message that is displayed on the Asterisk CLI when we receive an Incoming call that have no CallerID Number defined (unknown/anonymous) has been fixed (Ticket DE266E).
24262008-09-22
  • Fix a problem with BLF state with Agent Login/Logout and Pause status. We now turn On (Solid) led when agent is logged, a flashing/blink led when paused and turn off when agent is not logged.
24252008-09-20
  • Fix a problem with the Fax notification message when using SpanDSP (Ticket B64A40).
24242008-09-20
  • On Commit, we now verify on both AstDB and ScopServ database if queues are all defined and if renamed/removed then we clean the AstDB (Ticket 142ECE).
24232008-09-19
  • New options has been added on Queues (ACD) configuration to allow agent to park incoming call and to enable On Demand Recording.

ScopServ Telephony Server 1.4.28.2

RevisionDateDescription
24222008-09-19
  • Change default values for 'Wait for response' from 25 to 5 seconds and 'Wait for key press' from 15 to 3 seconds.
24212008-09-19
  • Fix a problem on the Emergency Lines notification script that creates blank location when notifying email destination (Ticket A492CC). Another problem where Recording file is not attached to notification email has been fixed (Ticket 4A3E65).
24202008-09-18
  • Add a note on Polycom Provisioning that we must define an Emergency Proxy to use number specified on emergency number(s) list. Default value is now empty.
24192008-09-18
  • Fix problem with Realtime Monitor ACD (Queues and Agents) function to retreive last Device Channel from Agent (Agent/) channel.
24182008-09-18
  • Fix Perl errors in ScopServ QueueLog monitoring deamon (queue2sql).
24172008-09-18
  • Updated ScopServ QueueLog monitoring deamon (queue2sql) events cache files used for Realtime Monitor.
24162008-09-18
  • Fixed mixed queues agents problem in Realtime Monitor ACD reports when agent extension is also a phone extension.
  • Cleanup of Realtime Monitor ACD (Queues and Agents) backend code.
  • Updated debug output for Realtime Monitor ACD (Queues and Agents) monitoring backend.
24152008-09-15
  • Fix a problem on Agent Login dialplan with Local channels.
24142008-09-15
  • Automatically remove/cleanup Channels cache files on Commit.
  • Minor clean on the Sanity check script.
24132008-09-12
  • We must set executable permissions on the FaxDispatch script used by Hylafax for Incoming faxes routing (Thanks Phillip!).
24122008-09-12
  • More fix on Services and Directory scripts used by Cisco 79xx phones. Some phones use SEP instead of SIP on the query.

ScopServ Telephony Server 1.4.28.1

RevisionDateDescription
24112008-09-11
  • Fix a problem on Cisco 79xx Internal Directory where no informations are displayed and automatically remove all accents on Full Name.
  • Add Internal Services (Microbrowser) scripts for Cisco 79xx phones. Currently it only display very basic informations about Queues (ACD), Conferences (MeetMe) and Call Parking.
24092008-09-11
  • Change a variable on the Agent Login/Logout dialplan when using Direct Channel instead of Local Channel on Queue (ACD). Please note that this option is only visible when you enable Experimental modules.
24082008-09-11
  • Fix problem with ScopServ Queue Log monitoring deamon (queue2sql) when using Direct Channels (SIP/IAX). (Ticket #3BDE39. Thanks Doug)
24072008-09-11
  • Fix problem Agents Login/Logout/Pause/Unpause when using Direct Channels (SIP/IAX) in Realtime Monitor and ScopSwitch. (Ticket 3BDE39. Thanks Doug)

ScopServ Telephony Server 1.4.28

RevisionDateDescription
24052008-09-08
  • Add 'Pickup Mark' options on Incoming Lines. This allow to set a custom extension that will be used to pickup a ringing channel.
24042008-09-08
  • Oops, we must allow extensions to monitor others Voicemail mailbox (MWI) when voicemail is not enable on the extension (Ticket 8BD8D2).
24032008-09-05
  • We now automatically mix IN/OUT monitor/recording files. This is executed on the crontask when importing recording files on the CDR table.
24022008-09-04
  • Fix minor PHP error in Realtime Monitor Queues (ACD) monitoring.
  • Fix problem when analysing asterisk channels to detect ACD or Non-ACD calls for Realtime Monitor Queues (ACD) reports.
24012008-09-03
  • On Voicemail configuration file, if Smart Relay (SMTP) is enabled, we now force the msmtprc file location on the mail command (Thanks Xavier).
24002008-09-03
  • In order to remove some confusion in Interface -> Virtual Fax type, we rename some items on this section, by example:
    • Virtual Printer (HylaFAX) is now Virtual Modem (IAXmodem)
    • Virtual Fax (HylaFAX) is now Fax Routing (HylaFAX)
23992008-09-03
  • A problem has been fixed on Company Directory when we include extensions that have no voicemail (Thanks Nathanael).
23982008-09-02
  • On Interface -> Virtual Fax, you can now specify which Virtual Modem (IAXmodem) to use on Email-to-Fax gateway.
23972008-09-02
  • It's now possible to bypass PIN authentication on Outgoing Lines for some kinds of calls like Follow Me and Speed Dial. By example, you can ask for PIN on all outbound call but since you use FollowMe and don't want to require the caller to enter the PIN, then simply check 'Follow Me' on Bypass Authentication available on Outgoing Lines -> Options.
23962008-09-02
  • Add support for Cisco 7911 on Provisioning System.
23952008-08-28
  • Oops, Polycom IP450 support 3 softkeys (PFK) instead of 4.
23942008-08-28
  • Add IP450 (Polycom) on the list of support phones.
23932008-08-28
  • Add support for Polycom IP450 on Provisioning system. The IP450 can have up to 3 lines and 4 softkeys.
23922008-08-25
  • It's now possible to view detailled call informations on Call Distributions (ACD) -> Calls Report.
23912008-08-22
  • The Features AGI script now work for all type of extensions and no more limited to extensions that have Voicemail.
  • When we cleanup AstDB database, do not remove keys related to RingServices.
23902008-08-22
  • Only cleanup unused AstDB keys when we do a Full Commit.
23892008-08-22
  • Fix legend display on Reports -> Graphics.
23882008-08-22
  • On Voicemail -> Remote MWI, we now use a single field for Enable/Disable CallerID Number (Ticket 47EEE3).
23872008-08-22
  • On Phones -> CallerID -> Emergency Call, instead of ask if we want to use current extension information, we now ask if we want to Override Outgoing CallerID (Ticket 34EC96).
23862008-08-22
  • Translations are now displayed correctly on all graphics available on Reports (CDR, ACD, IVR, etc).
  • Fix a problem where the legend is not displayed on Reports -> Graphics window.
  • On Reports -> Call Distributions (ACD) -> Service Level, you can now see last 18 month instead of last 6 month on the period droplist.
23852008-08-21
  • On Sanity Check (Commit window), we now verify if digits/letters/phonetic directories exists for each defined language (sounds).
23842008-08-21
  • We must not include 'Start' item on Reports -> IVR Reporting when we count the total number of items for key ratios (Ticket 8DF86A).
23832008-08-21
  • Multiple layout changes has been made on Extensions -> Phones -> Voicemail tab.
  • On Voicemail options, it's now possible to enable Remote MWI mode that allow to turn On/Off the MWI on remote non-asterisk PBX (by example, Cisco Call Manager). Currently, the supported method are VoIP Account (Dial) and Custom script (Ticket 47EEE3).
23822008-08-21
  • It now possible to override CallerID for Emergency (911) calls on a per extension basis. In order to set CallerID for Emergency calls, you most go on Extensions -> Phones and look on CallerID tab (Ticket 34EC96).
23812008-08-21
  • On Configuration -> Telephony Modules, if you have enable the Google Web API module, then you must now specify the URL link that will be used to generate Map link (Ticket 48E9E6).
  • On Lines -> Emergency Lines -> Actions, you can now use ${E911_MAP} variable to include a link for Google Map on the notification Email.

ScopServ Telephony Server 1.4.27

RevisionDateDescription
23802008-08-20
  • Fix a problem where the caller cannot use Transfer feature codes like *1 and *2 when calling from/to a local extension (Thanks Doug).
23792008-08-20
  • It's now possible to enable/disable the Do Not Disturb (DND) feature for an extension directly on the GUI on Extensions -> Phones -> Users Options.
23782008-08-20
  • Minor cleanup on CampOn and Incoming Lines config files.
23772008-08-20
  • Fix a small typo on permissions, must be 755 instead of 644.
23762008-08-20
  • Fix file permissions for Recording/Monitoring folders.
23752008-08-19
  • Add an hidden flag to always ignore the received CallerID Name on incoming calls. If you manually create the /var/www/scopserv/telephony/.nocidname file, then all CIDName will be replaced by the CIDNumber.
23742008-08-19
  • We must not remove the DoNotDisturb key on the AstDB when doing a Commit.
23732008-08-19
  • On Incoming Lines, it now possible to set 'Virtual Fax (Multiports)' as destination, this allow to use multiple ports for inbound faxes. Please note that one port is require for each simultaneous calls.
23722008-08-19
  • Cleanup / remove unused columns on Interface -> Virtual Fax.
23712008-08-18
  • On Call Screening (Follow Me) dialplan, we now use Background instead of Playback application, this allow to break playback if a digit hit matches option 1 (Yes) or 2 (No).
23702008-08-18
  • On Billing -> Currencies, the Rate field is no more mandatory.
23692008-08-18
  • On Interface -> Virtual Fax -> Virtual Printer, the Area Code, Long Distance and International Prefixes are now EMPTY by default.
23682008-08-18
  • The Billing -> Account Code field for Digital and Analog Interfaces should be a selection box listing all account code instead of a text field.
23672008-08-18
  • Agent login now allow to re-enter agent ID and password.
23662008-08-18
  • Fix a minor error on the Service Level (SLA) formula used on Queue (ACD) reports (Ticket 76535F).
23652008-08-18
  • When create a Virtual Printer, the Area Code, Long Distance and International Prefixes are now optional on Interface -> Virtual Fax.
23642008-08-18
  • A minor bug has been fixed on Incoming Lines where we must save twice when some destination are not defined (Ticket 60CBBB).
23632008-08-18
  • A problem with 'Retry on timeout' on Queue (ACD) dialplan has been fixed.
23622008-08-16
  • Correctly generate Outgoing Lines dialplan when the Tenant name contain a "-" on the name.
  • Fix a problem on AstDB where some keys for Agents are missing.
23612008-08-16
  • When adding database keys to AstDB, don't prefix the key a slash.
23602008-08-15
  • We now include Abandonned calls on the Service Level (SL) formula on Queue (ACD) reports and Realtime Monitor -> Queues summary.
23592008-08-14
  • Add 'DND Code' section on Configuration.
23582008-08-14
  • A new section has been added on Configuration to define 'DND/Away' reason code where you can specify a code (ex. 001), a reason (ex. Out of Office) and the LED color. On the ScopSwitch -> Extensions window, you will now see if an extension is on DND and the reason, if available. To use this feature, dial the DND feature code following by the DND Code (ex. *78 001).
23572008-08-14
  • When using SpanDSP for Incoming Faxes, we now check the filesize of the receive TIF file and if it's under 5kb, we not send the notification mail since the fax content is probably empty or partial (Thanks Doug).
23562008-08-13
  • Add a new mode on Conference (Meetme) to set both Admin and Marked mode.
23552008-08-13
  • Fix a small typo on Snom provisioning for 'Configuration Server' description/hint.
23542008-08-13
  • On Conference (Meetme) application, we must use 'w' instead of 'W' as option when we want to wait until the marked user enters the conference (Thanks Michel).
23532008-08-13
  • A problem on Incoming Lines where configuration isn't properly generated when using Scheduler and 'Undefined Extension' has been fixed (Thanks Kevin).
23522008-08-13
  • Fix a problem on the Voicemail Password script where some settings are not properly generated on the Voicemail configuration file.
23512008-08-12
  • Add the fax name to description when we list all Virtual Faxes (Ticket CF9241).
23502008-08-12
  • Fix a grammar/typo on Incoming Lines -> Fax Detection tip.
  • On Snom configuration files, we now turn on the 'Ignore security warning' setting. This switch off the display of some warning message on the LCD panel of the phone.
23492008-08-12
  • On Snom Provisioning -> Network options, it now possible to set a static local port number, which is used for the SIP protocol communication, in this field. Usually, the phone chooses a random one! Check for Network Identity (Port) option.
23482008-08-12
  • On Emergency Lines -> Page and Announce, we must use the Paging context instead of the Devices context, else call cannot be autoanswered.
23472008-08-12
  • Fix a display error on Manager -> Time Scheduler (Thanks Alessandro).
23462008-08-11
  • Add support for Polycom SoundStation IP 4000/6000/7000 on Phone Provisioning.
23452008-08-11
  • Since Polycom IP400/430 support only 2 lines/softkeys and IP5xx series can have a maximum of 4 lines/softkeys, we have disabled the Softkey tab for theses phones model on the Auto Provisioning System (APS).
23442008-08-11
  • Date-based subfolders for Recording/Monitoring are now set as world readable on creation (Ticket 367031).
23432008-08-11
  • Add Hotline support on Snom provisioning -> MicroBrowser options. This allow to dial a preassigned number when someone lifting up the handset (off hook).
23422008-08-11
  • Small cleanup on database (AstDB) backend.
23412008-08-11
  • On Emergency Lines -> Actions, it now possible to set 'Page and Announce' destination, this allow to announce on a specific extension that an emergency call is in progress. If AutoAnswer (Page/Intercom) is enabled on the announce extension then the call will be auto-answered (Ticket 9305F0).
23402008-08-08
  • In order to avoid 'Maximum PBX stack exceeded' warning messages on some installations that use Multiple Trunk on Incoming Lines, we now create each extension on a grouped context instead of create a context per line (Ticket 2312FF).
23392008-08-08
  • Several optimization has been made on the Asterisk Database (AstDB) management backend. Instead of delete/update all entries, we now get the list of all keys/values and compare it with new informations.
  • We now cleanup unused keys on the AstDB when doing a Full Commit.
23382008-08-08
  • We have turn on the 'dontwarn' option on Asterisk configuration. This options allow to not over-inform the Asterisk system administrator about some warning messages on the log and CLI.
23372008-08-08
  • It's now possible to use Agent Login and Agent Pause feature code from an external phone (by example home or mobile phone). This allow to have External Agent with ability to login/logout and pause/unpause from Queues (ACD) (Thanks Nicolas and Michel).
  • On the Agent Login feature code, we now give 3 chances to the user to enter his Agent ID. If the user entered nothing after all attempts, the call will be dropped (Thanks Pascal).
23362008-08-07
  • Disable logging for PHP AGI manager library.
23352008-08-05
  • On Provisioning -> Snom -> Softkey, it now possible to override the Voicemail Retrieve key destination.
23342008-08-04
  • We must not start Recording on Outgoing Lines when we sending faxes.
23332008-08-02
  • Set the 'languageprefix' option to yes on the asterisk.conf file since the sound files are search as // (Thanks Alessandro).
23322008-08-01
  • On Billing -> Account Code, new options has been added to include incoming calls on report and to mask some digits on incoming/outgoing number (by example, mask first 2 digits or last 4 digits). Masked digits will be replaced by an X.

ScopServ Telephony Server 1.4.26

RevisionDateDescription
23312008-08-01
  • Add a new feature code 'Direct Paging/Intercom' that allow to dial an extension and if Auto Answer is enabled on that extension for Paging and Intercom, then the call will be automatically bridged (Thanks Danielle).
23302008-07-31
  • Under Extensions -> Voicemail tab, we now display informations about the current mailbox and it's possible to cleanup the folder, a popup window will be opened in order to confirm deletion of the folder (Thanks Mike).
23292008-07-30
  • A problem has been fixed when we generate SIP/XMPP account on Openfire, the SIP plugin doesn't accept 'null' values on the sipUser table.
23282008-07-29
  • On Snom provisioning, it now possible to set a line to 'Disable (User)' mode. This can be used when you want to manually configure a line on the phone but don't want configuration to be overwritted by the Provisioning System (Thanks Laurent).
23272008-07-29
  • We now automatically generate, on a daily basis, cataloged data of all recorded files for each subdirectory. Catalogs exist in CSV and text format to easy match of files with call informations. This is useful to search on archived/backup files (Ticket B3C4AE).
23262008-07-29
  • Rename 'Group ID' to 'Ringing ID' on Lines -> Ringing Services.
23252008-07-29
  • We now use an AGI script to parse the FORCE_RECORDING variable on Outgoing Lines, this fix a problem when we try to evaluate the STRFTIME function (Ticket C4AC23).
23242008-07-28
  • Remove Asterisk from the autostart (monitor) service since we already use the safe_asterisk script to do this.
23232008-07-28
  • On Interface - Detect Card window, when we stop Asterisk, ensure that we also stop the 'safe_asterisk, process (Ticket F5ED26).
23222008-07-28
  • Change description for 'ChanSpy options menu' on Features Code.
23212008-07-28
  • New tips/notes has been added on Extensions -> Virtual Fax -> Incoming DID and Incoming Lines -> Fax Detect (Thanks Dave).
23202008-07-28
  • More fixes has been maded on Incoming Fax routing based on DID (Thanks Dave).
23192008-07-27
  • We now add all Virtual Port (Hylafax) on the receive fax macro, this allow to support multiple concurrent fax delivery.
23182008-07-27
  • Fix call bridging on ChanSpy feature code (option 3).
23172008-07-26
  • A problem with inbound routing based on DID has been fixed on Hylafax/IAXmodem configuration.
23162008-07-25
  • Add a new option on the Chanspy options menu, when a user press 3 on ChanSpy, all parties will be redirected in a private meetme room and all participants have talk/listening mode.
23152008-07-25
  • Fix a parenthesis problem on Dialplan when we aren't using Spy Group option for ChanSpy.
23142008-07-25
  • You can now defined a password (PIN) for Supervisor Login feature. Support single PIN and password list.
23132008-07-25
  • Rename Supervisor Notify (Live Call) to Supervisor Help Request on Configuration -> Features Code.
23122008-07-25
  • We now display a message on Commit if we use Smart Relay or direct transport for SMTP delivery on Voicemail.
23112008-07-25
  • Fix a parsing error on Queues function (realtime).
23102008-07-25
  • Fix a typo on Snom provisioning when we generate the context for function key (softkey) (Ticket F3C7FD).
23092008-07-24
  • It now possible to send a call notification to a Supervisor when we are on a live call in order to force the supervisor to spy our conversation. During a call, an agent/extension can dial the Supervisor Notify feature code to send the request. The supervisor will be bridged with the extension using ChanSpy. Work for both Queue (ACD) and Non-ACD calls.
  • Add a Supervisor Login feature code to allow an extension to login/logout on the supervisor mode.
23082008-07-24
  • Add new 'Tag/Wrapup Code required' column to Agents list in Realtime Monitor reports.
23072008-07-24
  • On Configuration -> Features Code, you now have ability to enable options menu on ChanSpy feature, this allow to switch to Whisper (1), Private Whisper (2) or Muted (0 / default) mode.
  • We backported to Asterisk 1.4 a feature from ChanSpy (1.6) that allow the user to exit ChanSpy to a valid single digit, this is used by the options menu.
23062008-07-24
  • Fix a problem where the default Email address is not used on Hylafax default destination (Thanks Dave).
23052008-07-24
  • Do not generate the 'local_number' line on Sangoma Media Gateway (SMG) configuration file since the value is empty (see r2301) (Thanks Christian).
23042008-07-23
  • We now allow a maximum of 200 parking lots to be created.

ScopServ Telephony Server 1.4.25

RevisionDateDescription
23032008-07-23
  • Update to Asterisk 1.4.21.2 that include fixes for two security issues that affect users of the IAX2 channel driver (Digium advisories AST-2008-01 and AST-2008-011).
  • Automatically set the 'allowfwdownload' option to NO on IAX2 config file in order to disable firmware distribution method to be used. It has been recently proven that this method can be used as a source of traffic amplification attack.
23022008-07-23
  • On Miscellaneous -> RSA Keys, we must also remove the key file when we delete an item using Action droplist instead of the Delete button (Thanks Mike).
23012008-07-23
  • We have remove the 'Local Number' option on Woomera Digital Inferfaces. We now only use the Asterisk dialplan to limit the called numbers, since it was made to route number, is much more efficient at handling dialed number sorting then SMG (one of the reason we limited MSNs) (Thanks Konrad).
23002008-07-22
  • We must use 1/0 instead of yes/no on the woomera.conf file (Thanks Christian).
22992008-07-22
  • We must not count Agent on license when we generate phones/extensions dialplan (Thanks Etienne).
22982008-07-22
  • Fix parsing error on Hylafax backend (r2297).
22972008-07-22
  • On Config - Virtual Fax (Hylafax), you can now specify the Fax Master email address and kind of message it will receive.
22962008-07-22
  • Some asterisk version do not append the Channel header to the UserEvent and causing DND notification to stop top work, so we now automatically add the Channel header to UserEvent for DND feature code (Thanks Etienne).
22952008-07-22
  • On Applications -> Application, you can now create Ringing Service application that can be used as Day/Night mode key. This allow to create a speeddial that will enable/disable a specific LineID/RingID with a single key. Support for BLF (hint) is also available if DEVSTATE function is installed.
22942008-07-22
  • Ability to use DUNDi as destination on Ringing Service has been added (Ticket 966C9F).
22932008-07-22
  • Fix an undefined variable error on the Fax Notify script.
22922008-07-22
  • Oops, copied the cleanup function on the 'per minute' script instead of 'per day' (see r2291).
22912008-07-22
  • Automatically cleanup temporary files used by 'Record your Name' options on a daily basis.
22902008-07-22
  • Fix a dialplan variable error on Incoming Lines when using Fax Detection (Thanks Doug).
22892008-07-18
  • A problem has been fixed when we get/set the language to use on IAX2, MGCP and Zap channels.
22882008-07-16
  • mISDN channels (module) can now be visible when Digital Interfaces module is not enabled.
22872008-07-15
  • Another typo has been fixed on the FaxDispatch fax.
22862008-07-15
  • Fix a typo on the FaxDispatch (Hylafax) script when sending faxes to Printer (Thanks Martin).
22852008-07-15
  • Added support to customize CallerID on Call Forward rules (Thanks Doug).
22842008-07-15
  • A problem on Reports - Server Status - Agents has been fixed. We now use 'getTenants' internal function to retreive Tenants list (Ticket 500216).
22832008-07-15
  • On some AGI scripts, we must retrieve the Tenant and Extension based on the calling channel, in order to fix problems with Agent login, we now exclude Agent channels on the list (Thanks Doug).
22822008-07-14
  • Fix pattern matching for DND, Agent and Hotdesk BLF/speeddial key and fix a minor issue with custom devicestate.
22812008-07-14
  • It is now possible to create Softkey that allow to enable/disable a features/functions and see a visural indicator (BLF) according to the state of the features. Currently, you can create BLF/speeddial for Hotdesk (Login/Logout), Agent (Login/Logout/Pause) and Do Not Disturb (DND) features.
  • To define a softkey, you must use the following format:
    • Hotdesk (hotdesk-[tenant]-[exten])
    • Agent (agent-[agentid])
    • DND (dnd-[tenant]-[exten])
  • We added (backport) DEVSTATE and EXTSTATE functions in Asterisk 1.4 (require Asterisk 1.4.21.1-7 RPMS or later).
22802008-07-14
  • Instead of forward the call directly to Voicemail when 'Do Not Disturb' feature code is enabled, we now follow Call Forward On Busy rule. This will now act exactly like SIP DND (Busy Here).
22792008-07-14
  • When an extension (phone) change, we now automatically cleanup cached files used by the Realtime Monitor and some AGI scripts (Ticket 6ADADC).
22782008-07-14
  • When generate Instant Messaging (IM) configurations on Commit, we now display a warning message when the Openfire daemon is not running.
22772008-07-14
  • An error has been fixed on Commit when using 'Internal Call Forward' rules are enabled on Extensions (Phones) that caused 'External Call Forward' rules to not be generated on AstDB (Ticket F448C1).
22762008-07-14
  • On Commit windows, when we generate Phones/Extensions configuration, we must not count Agents when we check for maximum users allowed by the license (Thanks Doug).

ScopServ Telephony Server 1.4.24

RevisionDateDescription
22752008-07-12
  • On Park And Announce destination, you can now specify if the caller must record name of calling party (person who wish to call) and ability to customize the Announce template has been added.
22742008-07-12
  • Finally fix all issues on Incoming Lines that have been introduced by revision 2266.
22732008-07-12
  • On Incoming Lines, remove all trailing space in CallerID Source field.
22722008-07-12
  • A problem with Softkey has been made on Aastra Provisioning. New key destination (Services, Directory and Callers) are available on Aastra 57i (Ticket 7ABEFA).
22712008-07-11
  • We must ignore invalid entries on Speeddial else this can cause problem when we generate configurations (Commit) (Thanks Etienne).
22702008-07-11
  • Fix a problem where Incoming Lines aren't created when no CallerID source are specified.
22692008-07-11
  • Add detailed reports setting for ACD overflow data (Ticket 641713).
22682008-07-11
  • On Park and Announce, it now possible to use a 'Paging and Intercom' application as Announce destination (Thanks Dave).
22672008-07-11
  • An option to CDR filter has been added to search by UniqueID. You can specify a partial UniqueID (ex. 12345) and it will match from start of the string. This option is only available when logged as Administrator (Thanks Dave).
22662008-07-11
  • On Incoming Lines -> CallerID Routing, you can now specify multiple Number/Pattern (Thanks Doug).
22652008-07-11
  • It's now possible to set 'Park and Announce' as a destination on Applications -> Application menu.
22642008-07-11
  • On Queue (ACD) -> Overflow/Fallback, you can now set 'Park and Announce' as destination (Thanks Dave).
22632008-07-11
  • Fix a fatal error on GUI when we reach limit of items allowed by a license (Ticket 1758F2).
22622008-07-11
  • On Personal IVR, it now possible to set 'Park and Announce' as destination.
22612008-07-10
  • Ability to automatically transfer a call on a Parking lot has been added on IVR. You can specify where the recording and parking orbit is announced. Caller name recording prompt is optional (Thanks Dave).
22602008-07-10
  • Woomera Interface can now be visible when Digital Interfaces module is not enabled.
22592008-07-10
  • Remove debug infos on Phones and Hylafax backend (Commit window).
22582008-07-10
  • On Queue (ACD) options, it's now possible to specify an AGI script to be executed on the calling party's channel once they are connected to a queue member.
22572008-07-10
  • On Voicemail configuration, we now remove all accents on Fullname and convert string to plain text (alphanumeric).
22562008-07-10
  • We must remove all trailing spaces on Full Name when we generate Voicemail configuration file in order to avoid missing entries on Company Directory (Thanks Mike).
22552008-07-10
  • If Fax Detection is enabled on Incoming Lines and that NVFaxDetect application is installed on Asterisk, we will automatically use this application to listens for fax tones for 4 seconds of time (will be interrupted by digits or non-silence). This work on all channel types, including Woomera, IAX and SIP channels.
22542008-07-09
  • On Configuration -> Virtual Fax (Hylafax), you can now specify the Language that will be used on Email notification (English, French, German and Italian).
22532008-07-09
  • It now possible to create a Virtual Fax extension and use it as destination on an IVR when using Hylafax instead of SpanDSP. You can dispatch incoming faxes to Printer and/or Email.
22522008-07-09
  • Fix a typo on DNSmgr configuration.
22512008-07-09
  • The DNS manager is now automatically enabled on Asterisk, this allow to locally cache DNS replies. The refresh time is set to 5 minutes.
22502008-07-08
  • Optimize Realtime Monitor and ScopSwitch™ functions used to get Agents last login/logout/pause/unpause events for Queues and Agents (ACD) reports.
22492008-07-08
  • When we retrieve Parked Call and check for Recording, each extensions must have recording enable if not you lose that second half of recording.
22482008-07-08
  • We now save/reset CDR infos when a call is Parked.
  • When an extension answer a Parked Call, we now check if the extension have Recording options enabled.
22472008-07-08
  • Allow to specify 'StateInterface' on QueueAdd manager event.
22462008-07-08
  • Fix Agent device state problem with Agent Login from Realtime Monitor and ScopSwitch™.
22452008-07-08
  • Add debug file output to ScopServ QueueLog monitoring script (queue2sql) to allow better debug in case of problems with the script.
22442008-07-07
  • On Outgoing Lines, we now evaluate then stored FORCE_RECORDING variable since it can contain other variables.
22432008-07-07
  • Do not generate Analog configuration (Zaptel) when the signalling mode is invalid.
22422008-07-07
  • Fix a typo on Snom provisioning for Subscription Expiry field (Thanks Jacques).
22412008-07-07
  • Name change in extension is not written to mac.cfg in tftpboot unless admin chooses full commit (Ticket CB1FB3)
22402008-07-07
  • Use MixMonitor instead of Monitor on the Dial script (AGI) when running Asterisk 1.2/1.4/1.6.
22392008-07-07
  • You can now set 'auto' as DTMF mode on SIP accounts (Interface and Extensions). The server will use rfc2833 for DTMF relay by default but will switch to inband DTMF tones if the remote side does not indicate support of rfc2833 in SDP.
22382008-07-03
  • Fix negative values problem in Realtime Monitor Queues and Agents (ACD) reports.
22372008-07-03
  • Fix multiple sorting problems on Reports -> Call Distributions (ACD) -> Abandonned Calls (Thanks Frank).
22362008-07-03
  • A new option has been added on Phones -> Phones Options to enable 'SIP Alert-Info' passthrough. When enabled and the Incoming SIP call have an Alert-Info header, we will pass thr value to the called SIP phone.
22352008-07-03
  • When a SIP extension receive a call, we now check SIP header for Alert-Info variable and if defined, the value is now passed to the called phone (Thanks Tjardick).
  • We now automatically enable the following options on a per extension basis: 'limitonpeers', 'notifyringing' and 'notifyhold'. This fix some issues with agent status on Non-ACD calls (Thanks Doug/Phillip).
22342008-07-03
  • On VoIP Account, when the type is set to User, it's now possible to specify an host/ip address (Thanks Frank).
22332008-07-02
  • On Flash Operator Panel, Voicemail extension type are now created on buttons configuration file (Thanks Brian).
22322008-07-02
  • On the Dial script (AGI), we now parse the Recording Tag setting and substitute defined variables and functions. Currently only theses variables are supported : ${EPOCH}, ${CALLERID(ANI)}, ${CALLERID(NAME)}, ${CALLERID(NUM)}, ${CALLERID(DNID)} and ${CALLERID(RDNIS)}, Only the ${STRFTIME(epoch||format)} function has been implemented for now.
22312008-07-02
  • Fix minor PHP error in Queues and Agents (ACD) reports monitoring code for Realtime Monitor and ScopSwitch™.
22302008-07-02
  • Don't reset last login/logoff time on next day in ScopServ QueueLog (queue2sql) monitoring script.
  • Fix perl regular expression match error in ScopServ QueueLog (queue2sql) monitoring script.
22292008-07-02
  • Add the ability to print the received faxes when using we use Hylafax (Thanks Martin).
  • Fix a problem on Fax Notification scripts (SpanDSP) where the command to print fax is not executed.
22282008-07-02
  • Fix PHP error in some debug messages for Queues and Agents (ACD) reports in Realtime Monitor service.
22272008-07-02
  • Update Realtime Monitor Queues and Agents (ACD) debug levels.
  • Now allow to start Realtime Monitor Queues and Agents (ACD) monitoring system service (acd_monitor) with debug enabled using --debug .
22262008-07-02
  • Add new Debug output for Realtime Monitor Queues and Agents (ACD) reports.

ScopServ Telephony Server 1.4.23

RevisionDateDescription
22252008-07-01
  • On E911 notification script, if the monitor/record file doesn't exist on the parent directory we also check on 'per date' subdirectory (YYYYMMDD).
22242008-07-01
  • On Outgoing Lines, when Customize Fallback status option is enabled, it now possible to play Circuit Busy Message on some call status (like CHANUNAVAIL or CONGESTION).
22232008-07-01
  • A major change has been made on all SOHO edition, the restriction/limit of 5 items has been removed. Like all others edition, you can now create unlimited number of Lines, Provisioning, Applications, VoIP Account, etc.
22222008-07-01
  • In Emergency Lines, if Recording/Monitor is enabled, you will now have option to include Recording file as attachment on Email action (Thanks Dave).
22212008-07-01
  • Options to record a call has been added on Lines -> Emergency Lines (Ticket: 22C803).
22202008-06-30
  • Fix a permissions error on Flash Operator Panel when an extension log into GUI, they now only see Panel that have proper permissions (Ticket A040F4).
22192008-06-30
  • Fix a typo on Realtime Monitor -> Parking Lots.
22182008-06-30
  • Increase memory limit from 64M to 512M only on the Reports -> Exports page, this must fix lots of problem where we got a blank/empty page if memory usage is exhausted (Thanks Alraiky).
22172008-06-26
  • Add new permissions on Phones -> WebGUI for Instant Messaging and E911 Location. This allow to control if end users can edit or not IM/E911 informations from GUI.
22162008-06-26
  • Fix PHP crash on Queues and Agents (ACD) monitoring service for Realtime Monitor and ScopSwitch™ when new ringnoanswer or ringnoanswer_time columns aren't available in MySQL DB.
22152008-06-26
  • On Wanpipe (Sangoma) configuration, we must use FE_MEDIA instead of MEDIA (Thanks Konrad).
22142008-06-25
  • On Reports -> Informations, fix a display error on Incoming Lines for Block and Port based lines.
22132008-06-25
  • Fixes on Voicemail Greetings:
    • Fix a problem where the default voicemail greeting is played instead of the custom Voicemail greetings (busy/not available) (Ticket D812A3).
    • If we set 'Skip Instruction' on Voicemail option, we must set the 's' parameter (Ticket E21104).
22122008-06-25
  • On Lines -> Emergency Lines, you can now specify if you want an action to be executed when the call start or on hangup (default).
22112008-06-25
  • On Extensions -> Phones -> User Options, you now have a new option to enable E911 Location. If enabled, you will have a new tab to specify Customer Name, Email, Location, GPS and additional informations that can be used to generate NENA ALI data.
  • A new report is available to display Emergency Lines (E911) location information, including link to GoogleMap.
  • On Configuration -> Telephony Modules, an option to enable Google Web API and specify a Google API key has been added, this is required to use GoogleMap extension on Reports.
22102008-06-25
  • We must not generate dialplan for Agents on the Local context, this cause problem when agent/phone have same extension (Thanks Doug).
22092008-06-23
  • On Snom Provisioning, the list of build-in key events that may be mapped on Softkey have been enhanced, all know Key Events must be available.
22082008-06-23
  • A new option has been added on Configuration -> Features Code to control the default timeout for answer on Attended Transfer. The default value is set to 15 seconds (Thanks Frank).
22072008-06-19
  • A problem has been detected on Email Notification for Emergency and Special Lines where no Email are generated. The function to send the email has been disabled and is now functionnal.

ScopServ Telephony Server 1.4.22.1

RevisionDateDescription
22062008-06-19
  • Fix a Transfer problem on the Dial AGI script when the CallerID is unknown (Thanks Dave and Randy).
22052008-06-19
  • Fix updates problem with Micro Browser for Agents informations. (Ticket 772D03)
22042008-06-19
  • Fix minor PHP error in Queues and Agents (ACD) Realtime Monitor reports.
22032008-06-19
  • Queue Log monitoring service not monitor Ring No Answer (Missed calls) and preserve stats for current queue and agent in MySQL database.
  • Update Realtime Monitor reports for Queues and Agents to use new Queue Log stats for Missed Calls.
  • Now ignore calls Missed Calls of less than 5 seconds.
22022008-06-19
  • Fix minor PHP errors in Realtime Monitor and ScopSwitch™ code.
22012008-06-19
  • Updates to Realtime Monitor and ScopSwitch™:
    • Update caching in Agent calls monitoring code.
    • Fix displayed number of Agents available (was previously including offline agents).
    • Now display logged agents number in ScopSwitch™ window for Queues.
    • Display Ringing icon when an Agent phone is not on call and phone is ringing in ScopSwitch™ window for Queue Agents.
22002008-06-18
  • Fix PHP Segmentation fault in Realtime Monitor Queues and Agents (ACD) monitoring service when Remote (external) Agent is present in Queue.
21992008-06-18
  • Fix ScopSwitch™ display for Queue Agents window.
21982008-06-18
  • In Queue Log monitoring service (queue2sql), update last login/logout variables when we get this info from DB if not already known.
21972008-06-18
  • Updates to Queues and Agents (ACD) reports:
    • Fix current state reset to 0:00 after call, unpause or logoff events. (Ticket 772D03)
    • Update Agent Queue channels monitoring code.
21962008-06-18
  • We now allow to monitor PRI Dchannel status (Up/Down/Provisioned/In Alarm/etc) from Settings -> Monitoring menu (Ticket 20088E).
21952008-06-18
  • On Interface -> Auto Detect Cards, we have add a warning message on the last page that you must Commit changes and restart Zaptel/Wanpipe and Asterisk services once cards detection is completed (Thanks Dave).
21942008-06-18
  • On Sanity Check (Commit), we automatically build/install a DKMS modules (Zaptel, Wanpipe and mISDN) if they aren't properly installed (Ticket D5830F).
21932008-06-18
  • Fix reset of Queues and Agents (ACD) reports at midnight (00:00) in Realtime Monitor when no window is open.
21922008-06-17
  • On the Fix CallerID Name script, when the CID Name is set to 'unknown', we must not parse it. This fix a problem where call are dropped after a transfer (Thanks Mike and Dave).
21912008-06-17
  • Rename 'Ring Through' to 'Missed Calls' in Historical and Realtime reports for Agents stats.
21902008-06-17
  • In Realtime Monitor, fix display of Agent Channel when available for Agents stats and if channel is available (agent in asterisk queue) but agent not logged, hide both Logged and Offline checkboxes.

ScopServ Telephony Server 1.4.22

RevisionDateDescription
21892008-06-17
  • Add Ring Through (No Answer) display to Realtime Monitor Agents reports.
21882008-06-17
  • In Realtime Monitor report for Agents summary, don't flag Login/Logout (*50) or Pause/Unpause (*51) features codes as Non-ACD call.
  • Update Realtime Monitor reports for Queues and Agents (ACD) to fix problem when Agent Logoff, wrong display of answered calls and wrong talktime. (Ticket 772D03)
21872008-06-17
  • Update Agent Login feature code to send AGENTCALLBACKLOGIN event before ADDMEMBER event to Queue Log monitoring service.
21862008-06-17
  • Fix minor date parsing error in Queue Log monitoring service.
  • Update cache files for login and logout events in Queue Log monitoring service.
21852008-06-16
  • On Commit, when we cleanup unused Voicemail folder, a checkup has been added in order to verify if the folder is a symbolic link or a real file.
21842008-06-16
  • Fix display of Current state for Agents in Realtime Monitor ACD reports.
  • Split 'Not Ready' column in Realtime reports for Queues and Agents (ACD) into 2 separate columns 'Paused' and 'Offline'.
21832008-06-16
  • On QueueLog monitoring service when extracting Agent channel, now make sure that no channel is returned if agent isn't logged (compare agent last login and last logoff timestamps).
21822008-06-13
  • Fix a parsing error on the QueueLog Import (SQL) script where all AGENTLOGOFF event are ignored (Thanks Daniel).
21812008-06-12
  • We finally take the decision to re-implement Park/Orbit function key on Snom Provisioning in GUI since this works perfectly for ParkExt (700) as singke key park (Thanks Dave).
21802008-06-12
  • When an agent want to log but is already logged from a different phone, please a message that tell from which extension he log. Previously, we offered options to hangup or continue to automatically logout others agent but that part has been removed in current release since this part has been "bugged".
21792008-06-12
  • You can now defined Busy Lamp Field (BLF) destination on Snom Provisioning that allow BLF/Pickup support on Asterisk (require Snom firmware 7.1.33 or greater) (Ticket 428999).
21782008-06-11
  • On Polycom Provisioning, the Buddy Watch option is now automatically enabled for all Directory entries (Ticket AD81EC).
21772008-06-11
  • A problem has been fixed on Voicemail extension when Broadcast option is enabled, instead of use the last arguments of ExternNotify script (the number of voicemails in that mailbox), we verify on the folder what is the last message ID (Thanks Victor).
21762008-06-11
  • If Hylafax is enabled, it now possible to use 'Virtual Fax' as a destination on Incoming Lines and specify which port to use.
21752008-06-10
  • Add Instant Messaging (OpenFire) in General -> Services Status so this service can be start/stop/restart from GUI.
21742008-06-10
  • Rename 'Not Ready' to 'Paused' for Agents columns in Realtime Monitor.
21732008-06-10
  • Fix current state display for Agents in Realtime Monitor after Non-ACD call has been hangup.
21722008-06-10
  • Fix problem with Non-ACD call display update on Realtime Monitor after call in hangup.
21712008-06-10
  • Fix problems with lastest changes to Queues and Agents (ACD) reports displayed on Realtime Monitor. (Ticket 772D03)
21702008-06-10
  • New options has been added on Configuration -> Instant Messaging to control available features to clients like Broadcasting, File Transfer, Group Chat and Avatar/vCard changes. You can also defined SIP options used by Spark SIP plugin (SIP and STUN Server).
  • On Phones -> Instant Messaging, you now have an option to enable SIP Phone plugin and SIP options will be automatically provisionned on the Spark client.
21692008-06-10
  • Fix Non-ACD calls display for Agents on Realtime Monitor (Ticket 772D03).
21682008-06-10
  • When you open the Filter window on Call Details (CDR) reports, we now set the default value for Stop Time to 23:59 instead of 00:00 (Thansk Doug).
21672008-06-09
  • Finally, we fixed the Fix CallerID Name script so all Incoming CallerID informations are now set properly (Thanks Dave for all tests!)
21662008-06-07
  • Fix another error on the Fix CallerID Name script where the Name is set twice in the final result.
21652008-06-06
  • A problem has been fixed when use the directory service, where, after they find the name and tell it to connect to that user, the directory service goes into a loop and makes the caller find the name over and over again (Thanks Kevin).
  • We now create symlink for all Phones/Company Directory on the Voicemail spool directory in order to play the greeting message, if available, instead of spell the name out.
21642008-06-06
  • Fix small phrases to be more proper English ;P
21632008-06-06
  • You can now specify variables like ${EXTEN} or ${CALLERID(num)} in Call Recording Tag, this allow to generate dynamic filenames for recording based on extension/channel variables (Thanks Tjardick).
21622008-06-05
  • The variable substitution function on Fax Notification scripts has been rewrited and the ${FAX_DATE} variable is now replaced with the actual date (Thanks Cristian).
21612008-06-05
  • New options has been added on Polycom Provisionning in the Microbrowser tab to disable Idle and/or Main screen/page. This allow to only enable the Internal Directory (Thanks Tjardick).
21602008-06-05
  • On Phones -> Directory, it's now possible to specify a contact name for external number if number and name are separated by a semicolon, by example, 5551212;ScopServ International.
21592008-06-05
  • Fix a typo on Feature Code, must read 'Channel Monitoring' instead of 'Channels Monitoring' (Thanks Danielle).
21582008-06-04
  • In Realtime Monitor, display Hold time value in h:mm:s format instead of seconds on Queues summary.
21572008-06-04
  • On Queue (ACD) configuration, we now set the 'setinterfacevar' variable to 'yes' for ALL queues. When set to yes, just prior to the caller being bridged with a queue member the MEMBERINTERFACE variable (dialplan) will be set with the interface name (eg. Agent/1234) of the queue member that was chosen and is now connected to be bridged with the caller (Thanks Nicolas).
21562008-06-04
  • In QueueLog service, make sure that event cache file for queues is updated when a caller is entering queue.
21552008-06-04
  • Fix display of Waiting Callers on Realtime Monitor for Queues and Agents (ACD) reports (Ticket: 772D03).
21542008-06-04
  • Fix minor PHP errors in Commit screen.
21532008-06-04
  • Update and optimizations to Queues and Agents (ACD) monitoring on Realtime Monitor to fix some minor issues.
21522008-06-04
  • Fix a major issue on the 'fixcidname' AGI script where no CallerID Name is returned (Thanks Dave).
21512008-06-04
    • Fix a problem in QueueLog (queue2sql) import script related to Realtime Monitor where agents are incorrect after switch to a new day and service need to be restarted.
21502008-06-04
  • Instant Messaging module has been added on Telephony Modules, it currently allow to generate configurations for Asterisk-IM and Openfire and you can enable IM support on a per extension basis (will use sip/iax authentication to create users). From Extensions -> Instant Messaging, you can defined external gateway/transport like MSN, Yahoo, ICQ, GoogleTalk and Gadu-Gadu.
  • We have add 2 new functions to 'userservice' Java plugins (Openfire) to encrypt and decrypt password in Blowfish (CBC), so we use the encrypt function to save password for IM gateway/transports in the Openfire database.
21492008-06-04
  • It is now possible to exclude contexts and/or files to be generated at the Commit. To do this, you must go to Configuration -> Commit Menu and enable exclusions. In the case of context, it is important that the full name is specified. For files, you can specify the beginning of a filename/directory, the end of a filename or the full name (path/file).
  • When we generate Sangoma Media Gateway (SMG) configurations for A500, we must ignore 'local_number' and '*_prefix' if value is empty, else the SMG/BRI daemon will not start properly.
21432008-06-02
  • Minor cleanup on Configuration -> Telephony Modules page.
21422008-06-02
  • On the makeCall API function, we now use the Class of Service specified on the Source Extension instead of use 'default' as context (Thanks Nicolas).
21412008-06-02
  • On Polycom Provisioning, we have add '3.x' in the list of Firmware version and when using this version, you will be able to defined Corporate Directory (LDAP) options (Ticket: 44EB44).

ScopServ Telephony Server 1.4.21

RevisionDateDescription
21402008-06-01
  • Add missing 'Date Format' parameter on Cisco Provisioning when using Firmware 8.x or later (Thanks Martin).
21392008-05-30
  • New columns has been added on Call Distributions (ACD) -> Agents report to display the total number of calls when an agent left the phone ring without answering it, including the total ring time. A new column is also available to display total number of Non-ACD calls.
  • We now import and process 'RINGNOANSWER' event on Queue Log script/library.
21382008-05-30
  • We must import 'PAUSECODE' event when parsing the Queue Log (ACD) file, else we will not be able to see 'Pause Code/Tag' on Reports.
21372008-05-30
  • When an agent use the 'Pause Tag' feature code, we now verify if the agent is already logged and if not, redirect to the Agent Login application. Also, if the agent is not yet in Pause, we will automatically pause the agent, this allow to have 'Soft Key' that Pause and Tag (pause reason) the agent.
21362008-05-30
  • We now generate both XML and CNF file for Cisco Provisioning when specified firmware is set to 8 or greater.
  • Multiple errors/typos has been fixed on Cisco XML configuration files.
21352008-05-30
  • An SQL query error has been fixed on Call Reports -> Details -> Export where no data are fetch from the CDR table (Thanks Michel).
21342008-05-29
  • Rename 'Show Missed Calls' to 'Suppress Missed Calls Display' on the Polycom Provisioning (Thanks Martin).
  • Fix a typo on Phones configuration, we change 'Users Settings' to 'User Settings' (Thanks Danielle).
21332008-05-29
  • The 'Reset Interval' option has been added to Digital Interfaces (Zaptel/Wanpipe). This allow to set the time in seconds between restart of unused channels. Some PBXs don't like channel restarts, so we must set the interval to 0 in order to disable entirely.
21322008-05-29
  • Remove debug line in the Fix CallerID script that convert the CIDName in ISO-8859-1 and remove accents (Thanks Doug).
21312008-05-28
  • Minor fix on Spectralink 8002 provisioning, the global/default file must be sip_allusers.cfg instead of SIP_allusers.cfg (typo on polycom docs).
  • Fix use of Template on Spectralink 8002 provisioning.
21302008-05-28
  • Do not display 'Lines' tab on Spectralink provisioning when create a template (Thanks Dave).
21292008-05-28
  • Support for Spectralink 8002 (Polycom WiFi handset) has been added on Phones Provisionning. Up to 4 lines are supported and a maximum of 8 favorites key (speeddial/features code) can be defined.
21282008-05-28
  • If Asterisk Addons has not been compiled with the 'MYSQL_LOGUNIQUEID' flag, then we must not specify the DISTINCT tag on SQL queries used to retrieve Call Detail Reports (CDR) else only the first page will be available (Thanks Phillip).
21272008-05-28
  • On Polycom Provisioning, you can now enable/disable the display of Missed Calls on a per-line basis.
21262008-05-27
  • When the CallerID Lookup option is enabled in Incoming/Outgoing Lines, it is now possible tu use Global Speedial and Company Directory as lookup source.
21252008-05-27
  • Ability to filter by Start and End time has been added on Reports -> Call Details (CDR).
21242008-05-27
  • Since most Asterisk doesn't support UTF-8 character set for CallerID, we now systematically convert all incoming CallerID Name into ISO-8859-1 charset and remove all accents. This applied only to Incoming Lines.
21232008-05-27
  • You can now filter by time (start/stop) on Reports -> Calls Reports.
  • On Calls Reports -> Calls Summary, new columns has been added to display Calls Duration and Ringtime informations (Total, Mininum, Maximum, Average).
21222008-05-27
  • New options has been added to specify if we want to show/hide the Name and/or Phone Number in Phones -> Directory. Theses options allow to customize the display format on Internal Directory used by Phones Provisionning (like Snom, Polycom, etc) (Thanks Christian).
21212008-05-26
  • Fix a minor undefined variable error when no Interface (Digital/Analog/mISDN/etc) modules are enabled.
21202008-05-26
  • Currently we do not remove faxes from spool directory after a fax has been sent or received, so a new option has been added on Configuration -> Virtual Fax to automatically clean/delete old faxes (Thanks Dave).
21192008-05-26
  • New options for IMAP storage has been added on Configuration -> Voicemail. By enabling IMAP Storage, the server will use native IMAP as the storage mechanism for voicemail messages instead of using the standard file structure. Please note that current version of Asterisk (RPM) doesn't include IMAP client libraries and will be added next release.
21182008-05-26
  • Fix a problem with SOHO edition (license) where the maximum number of users that can be defined is set to 5, no matter what is defined on the license (Thanks Martin).
21172008-05-26
  • We now import 'RINGNOANSWER' entries on the Queue Log SQL table.
21162008-05-26
  • Update Events cache files of Agents generated by ScopServ Queuelog monitoring script (queue2sql).
21152008-05-26
  • Fix a problem where National/International Prefix aren't saved on the SMG (Sangoma Media Gateway) configuration file when the value is set to 0 or 00 (Thanks Jacques).
21142008-05-26
  • We now automatically disable links for 'Add Extension' and 'Add Multiple Extensions' if you have reach the maximum users allowed by the license on the General -> Quick Links/Wizard page.
21132008-05-24
  • Import new function for Speeddial selection wizard.
21122008-05-24
  • You can now override de default intro file on Phones -> Company Directory and ability to add Speeddial entries directly on the Directory has been added (Thanks Christian).
21112008-05-24
  • Newer Cisco phones (using Firmware 8.x) now use an XML format config file instead of a plain text file. Note that it is now possible to specify Speeddials in the config file rather than just lines, so the Provisionning pages now give a choice of Line, Speeddial or Features (CF, Voicemail, etc).
21102008-05-23
  • Be sure that a valid number has been entered for RX/TX gain on Digital Interface (mISDN only). If the value is blank or an huge number, change it to 0 else this will cause massive distortion on mISDN channels (Thanks Martin).
21092008-05-23
  • Multiple bugfixes for Ringtone has been made on Polycom Provisionning, we defined new ringtone for Internal and External SIP Alert Info and change default value (that are same for both internal/external). The Secondary Dial tone is now the same as ringback, this allow to have a different tone that normal call (Ticket DC9A19).
21082008-05-23
  • You can now use Hylafax instead of SpanDSP for Incoming/Inbound faxes received on the server and the ability to route incoming faxes by DNIS or CallerID has been added on Interface -> Virtual Fax. Currently, only Email destination is available.
21072008-05-23
  • Under the Service Level (ACD) reports, we now use the last day of the month (ex. 2008-02-01 to 2008-02-29) instead of the first day of the next month (ex. 2008-02-01 to 2008-03-01). Leap year friendly ;P
21062008-05-23
  • Add support for Distinctive Ring on Polycom Phones, this can be enabled on Extensions -> Phones Options -> SIP Alert.
21052008-05-23
  • In Incoming Lines, you can now select multiple trunks (VoIP Account) at once. Broadsoft switch for example cannot route multiple DID's to an unique destination using Asterisk, with this option, you haven't to create duplicate entries on Incoming Line for each SIP account (Thanks Dave).
21042008-05-23
  • Automatically fix ownership/permission for the 'AstDB' file if Asterisk has been previously run as root user (Thanks Sami).
21032008-05-22
  • Do not count Agents as an extension on Phones -> Extensions when we display the maximum number of allowed users (license).
  • Add a column to display the total number of agents per tenants on Manager -> Tenants.
21022008-05-22
  • Some Sangoma/Wanpipe parameters are only available when using Wanpipe 3.3 or greater, drivers will fail to load if TE_RX_SLEVEL and FE_TXTRISTATE are defined on the configuration files.
21012008-05-21
  • The Line Build-Out (LBO) parameter is ignored on Zaptel configuration when using Sangoma (Wanpipe) card, this fix a problem where 'ztcfg' return an error when using an E1 interface.
  • On the Sanity Check, also verify if Zaptel rules are also defined on the default template (50-udev.rules).
21002008-05-21
  • In Outgoing Lines, you can now select multiple trunks (VoIP Account) at once, since this can be very time consuming for customer with multiple VoIP Account to create/copy outgoing lines for each account, this option would help to reduce configuration time (Thanks Dave).
20992008-05-21
  • Fix a minor undefined variable warning message when we check if an extension has been defined in multiple phone provisionning.
20982008-05-21
  • Minor fix on Sangoma A500 (Wanpipe) configuration files, we now automatically enable the 'TDMV_DUMMY_REF' parameter on first span in order to create a dummy timing source for Asterisk (like ztdummy on Zaptel).
  • If an invalid parameter is specified on Wanpipe configuration (like FE_TSTRISTATE instead of FE_TXTRISTATE), we remove the faulty setting from config file else Wanpipe driver will refuse to load.
20972008-05-21
  • The Billing report script is now much faster! Since 'Call Type' information are already automatically generated, it is not necessary to repeat the check for each call.
20962008-05-21
  • Since there are some facilities that do not use our RPM packages for Asterisk, it is possible that the 'State Interface' patch (used in Queue/ACD) is not installed. We now conduct a verification on the Commit window and generate configuration/dialplan files accordingly. This patch doesn't affect installations that used our RPMS packages.
  • The Queue Log (ACD) import script has been enhanced to better process invalid data. Instead of allow all events type and eliminate those that we do not wish, we now accept only specified events, thereby avoiding mistakes.
20952008-05-21
  • Do not display a warning message if an extension is defined more than one time on the same phone provisionning (Thanks Dave).
20942008-05-20
  • Fix a problem on Polycom Provisionning where Internal Directory entries are not exported in the directory XML file (Thanks Tjardick).
  • Better error handling of undefined variables on Phones Provisionning.
20932008-05-19
  • Change the default value for the PRI Dialplan parameter in Digital Interface to the far more common case of 'unknown'. For most installations, leaving this as 'unknown' (the new default) works in the most cases. In some very unusual circumstances, you may need to set this to 'dynamic'. Note that if you set one of the others, you will be unable to dial another class of numbers. For example, if you set 'national', you will be unable to dial local or international numbers.
20922008-05-14
  • Now use separate icons files for Calls to / from Extension icons in ScopSwitch™.
20912008-05-14
  • Add Call to / from an Agent Extension in ScopSwitch™ -> Extensions -> Agents.
20902008-05-14
  • Update Login/Logout permission option description text for Hotdesk and Agents extensions.
  • Add new permission option to allow administrator to give on a specific user extension control on Login/Logout of other Extensions.
  • Add new permission option to allow administrator to allow a specific user extension to Make/Transfer Calls from other Extensions.

ScopServ Telephony Server 1.4.20

RevisionDateDescription
20892008-05-09
  • Set a maximum execution time limit of 15 seconds for the Soft Hangup scripts, this must fix an infinite loop problem when the script run but cannot receive data from the Asterisk Manager Interface (AMI).
  • A very minor fix has been made on the Wakeup / Snooze script (remove a non-ascii character on a comment).
20882008-05-09
  • A typo has been fixed on Wanpipe (Sangoma) configuration file, must use FE_TXTRISTATE instead of FE_TSTRISTATE.
20872008-05-09
  • Fix a minor issue on Wanpipe start/stop scripts when Woomera is disabled and move all control of SMG (BRI) on an independant service (smg_ctrl).
20862008-05-09
  • The Sangoma Media Gateway (SMG/BRI) daemon has been added on the Services status list, this option is available when Woomera channels is enabled on Configuration -> Telephony Modules.
20852008-05-09
  • Fix problem when checking current Agent status to check if extension is on ACD/Non-ACD call on Realtime Monitor reports. (Ticket: 772D03)
20842008-05-08
  • The default context for all anonymous/guest incoming SIP and IAX2 calls has been changed from 'default' to 'default-incoming-guest' where a message now being played and the line immediatly hangup. This is done in order to prevent unauthorized access to Incoming Lines available on the server.
20832008-05-08
  • Fix small issues when we check the start/stop scripts for Wanpipe/SMG BRI in the Sanity Check (Commit window).
20822008-05-08
  • Since it is possible to assign same line to more than one MAC address, this can also cause multiple SIP problems if multiple devices tried to register using same user/line. We now display a warning message on the Commit window if a line is already assigned to some other MAC address.
20812008-05-06
  • Multiple Enhancement/Bugfixes for Wanpipe (Digital Interface):
    • On Commit window, when we generate the Digital interface configuration, we now automatically fixes entries on the Wanpipe config files (ex. to change the Clock Mode, Framing, Coding, etc).
    • New options has been added on Digital Interfaces, you can now specify a Reference Clock source (if the clock is set to master), define T1/E1 Receive sensitifity (max cable loss allowed (db)), enable/disable the T1/E1 Tx Tri-State mode and Hardware DTMF Detection.
    • Support for "Wanpipe Voice RTP TAP" has been added, this allow to encapsulate tapped voice channels in UDP and RTP headers. Tapping 4 x E1's worth of voice takes only 2% of overall system load. (Client system is not yet available).
20802008-05-06
  • On Interface -> Detect Cards script, we have change default value for Framing and Line Build-Out (LBO) when the Media type is set to E1 and card type is Sangoma/Wanpipe. This fix problem where driver refuse to load because FE_FRAME and LBO line have invalid value for E1.
20792008-05-05
  • Fix an error on the Woomera configuration file where the context= line must be defined before the group= line.
20782008-05-05
  • Fix Queues and Agents (ACD) data monitoring checkup code for data updates to properly updates queues when needed in Realtime Monitor.
20772008-05-05
  • Remove old debug output in Realtime Monitor script.
20762008-05-05
  • Now properly get last call to calculate Current State value for Queues and Agents (ACD) summaries in Realtime Monitor.
20752008-05-05
  • Now properly get Extensions status in Queues and Agents summaries of Realtime Monitor when using Device Channels for Agents.
20742008-05-05
  • Fix function used in Realtime Monitor and ScopSwitch™ to get Extension status for specified extension and tenant.
20732008-05-05
  • Fix display of status icon for Agents and Hotdesk extensions in Realtime Monitor.
20722008-05-05
  • Minor update to Web GUI form for Extensions.
20712008-05-05
  • Fix permissions tags for Login/Logout and Voicemail actions icons of Phones, Agents and Hotdesk extensions.
20702008-05-05
  • Fix display of Agents in Realtime Monitor for Queues and Agents summaries to display only active agents for current day. (Ticket: 968A3B)
20692008-04-30
  • Fix display issue with Loading Bar.
20682008-04-30
  • In the Commit window, when create the 'modules.conf' file, we now check if the Woomera channel is installed and/or activated, and we generate the load/noload line accordingly.
20672008-04-29
  • Fix grammar/typos in Woomera configuration in GUI (Thanks Dave).
20662008-04-29
  • The internal LDAP client of Snom phones can now be configured on the Snom Provisionning at the LDAP section. Support all LDAP options for firmware 6.x and 7.x.
20652008-04-29
  • On Virtual Extension, when the destination is set to 'Trunk', a new option has been added to indicate ringing to the calling party (Thanks Cyril).
20642008-04-29
  • A problem in the Key Assignment on IVR has been fixed. When the selected destination is an IVR, we must not offer another destination. Moreover, when we change a destination, by example, to Voicemail or IVR (options that doesn't allow others destination), the next destination are now all deleted (Thanks Yann).
20632008-04-28
  • We now convert charset from UTF-8 to ISO-8859-1 for the Full Name field when generate Voicemail configuration file. We also remove all accents on Extensions (SIP/IAX/MGCP/etc) configuration files.
  • The ChanSpy Group ID field type has change from 'String' to 'Integer' so you can now only specify number.
20622008-04-24
  • Enhancements and Bugfixes for Sangoma / Woomera:
    • It's now possible to enable Debugging (Protocol and DCHAN) on Configuration -> Channels -> Woomera.
    • Fix missing 'group' on Woomera configuration.
    • We now create Syslog entries for debugging.
20612008-04-24
  • Move 'Use Direct Channel' and 'Use State Interface' options from Asterisk Modules to Telephony Modules -> ACD and theses settings are now only available if the 'Experimental' touch file exist. In order to enable 'Experimental' features, you must create the file ' /var/www/scopserv/.scopserv.experimental '.
20602008-04-24
  • Added Speed Dial / Directory feature to Agents in Realtime Monitor.
20592008-04-24
  • Added New Call feature for Agents in Realtime Monitor and ScopSwitch™.
20582008-04-24
  • The AutoFill option on Queue (ACD) is now turn on by default and a note has been added that you need enable this feature to makes sure that when the waiting callers are connecting with available members in a parallel fashion until there are no more available members or no more waiting callers. Please note that turn off this option may cause some issues on Asterisk.
20572008-04-24
  • Fix permissions problems with Calls controls icons on Realtime Monitor. (Ticket: DBB8A5)
20562008-04-24
  • We added a verification on the Sanity Check to automatically recreate the Wanrouter (Sangoma/Wanpipe) Meta Configuration file if the list of devices to load doesn't match ports config.
20552008-04-24
  • On the Commit window, during the Sanity Check, we now verify if Sangoma Media Gateway (SMG) start/stop scripts are installed. This is needed in order to use Sangoma A500 ISDN BRI cards with Woomera.
  • We have split Sanity Check library in different files in order to ease code management.
20542008-04-23
  • The time limit has been raised from 5 to 15 minutes in the Phrase Management script, this allow to listen/record multiple phrases during the same sessions (Thanks David).
20532008-04-22
  • Fix scopserv_queuelog (queue2sql) service to properly save Queue and Agents stats used for Realtime Monitor into SQL database when Direct Device Channel are used instead of Local Channel for Agents.
20522008-04-22
  • Don't display final /n on Local Agent channels if set for ACD reports on Realtime Monitor.
20512008-04-22
  • Update Realtime Monitor code to allow use of Direct Device Channel for Agents on Queues (ACD).
20502008-04-21
  • Since it is now possible to reach Agents on Queue (ACD) using Direct (SIP/IAX) channels, the QueueLog parser library was been modified in order to process the channel information on Call Distributions -> Agents reports. Work for both Local and Direct channel mode.
20492008-04-21
  • More verbose message has been added to Commit window (Database and Auto Provisionning).
20482008-04-21
  • On Configuration -> Asterisk Modules, we added new options to specify if we want to use Direct Channel (SIP/IAX) instead of Local channel in Queue (ACD) and if using custom/non-official patches on Asterisk like 'State Interface'. This allow to use non-ScopServ version of Asterisk package more easily.
20472008-04-21
  • Add a new option on Configuration -> Auto Commit to always execute a Full commit instead of only reload configs that have changed since last commit.
  • A new script has been added to execute External Commit, you can have a script that call 'http://yourserver:5555/telephony/services/extcommit.php' and all configuration on this server will be automatically generated.
  • Only retrieve NPA-NXX information if the Cache file is expired.
20462008-04-21
  • Instead of displaying Forbidden message when user isn't allowed to display page (should not happen unless when using cached/bookmark link from browser) we now redirect user to login page instead.
20452008-04-18
  • Add missing Backend script for UDPTL (T.38) configuration (Thanks Jean-Philippe).
20442008-04-16
  • Only generate configuration files for Digital (T1/E1/mISDN/CAPI) and Analog (FXO/FXS) Interfaces if these modules are enabled on the GUI, this will ignore saved config on the database if theses modules has been previously enabled.
20432008-04-16
  • Updated Loading Bar to be always visible even when scrolling on HTML page.
20422008-04-16
  • Verify if a file is writable when generate Zaptel/Wanpipe/Woomera configuration, if the file cannot be writed, automatically fix the ownership and permission of the file.
20412008-04-16
  • Only generate Woomera and SMG/BRI configurations if the module is enabled on the GUI.

ScopServ Telephony Server 1.4.19

RevisionDateDescription
20402008-04-16
  • Fix problem with Queues and Agents (ACD) statistics in Polycom MicroBrowser. (Ticket: 2F9BEC)
20392008-04-16
  • Update French translation for Telephony package.
20382008-04-15
  • Fix problem with Service Level (SLA) for Queues and Agents (ACD) reports in Realtime Monitor. (Ticket: BDCA55)
20372008-04-15
  • Only allow to use Remote Dialer service if option is enabled in License.
20362008-04-15
  • Added new Dialer service that can be used to make New Calls using Asterisk from specified Phone Extension and Tenant to specified Number/Extension (done from an Originate request in Asterisk).
20352008-04-15
  • Change the Flash Operator Panel (FOP) script to serve the 'Socket Policy Files' to Flash client. Adobe Flash player 9,0,115,0 and later has now a requirement for 'Socket Policy Files'. Each time a socket is opened, the Flash Player now look for this file. Further documentation on this can be found on the Adobe website.
20342008-04-14
  • It is now possible to enable T.38 (UDPTL) passthrough support on a per extension basis. T.38 faxing only works in SIP to SIP calls and require Asterisk 1.4 or later.
20332008-04-14
  • Support for Sangoma A500 cards (ISDN BRI with NetBricks BRI stack) and Woomera channels drivers were added to the GUI interface. You must use the 'Detect Card' tool in order to automatically configure this card. You must have the latest Wanpipe 3.3.x release in order to have A500 driver support.
20322008-04-14
  • Fix permissions problem when editing Follow Me rules when logged as Extension User. (Ticket: F5B1AA)
20312008-04-14
  • Fix problem with Aastra Microbrowser in Phone Status page. (Ticket: C90C23)

ScopServ Telephony Server 1.4.18

RevisionDateDescription
20302008-04-11
  • Remove destination informations for Applications on DNIS reports when 'View detailled reports' is enabled. Since it's possible to change the destination of an application, this can confuse administrator when checking historical CDR reports .
20292008-04-11
  • Fix a comparison operator error on DNIS reports, we must set it to 'Greater than or equal to' instead of 'Greater than'. Now informations from CDR and DNIS reports matches.
20282008-04-11
  • New filter options are now available in Call Details (CDR) reports to filter/display calls that also have Queue (ACD) and/or IVR report data. You can also filter calls that have a recording/monitoring file (Only available when logged as Administrator).
20272008-04-10
  • The DNIS calls report has been improved to display calls per Applications, Direct Calls as weel as Congestion calls.
20262008-04-10
  • Removed unused folder.
20252008-04-10
  • Minor update to manager script to add little space to the right side of header menu items (if any on current page).
20242008-04-10
  • Fix problem with Non-ACD time value for Queues and Agents (ACD) reports in Realtime Monitor. (Ticket: 87CA4A)
20232008-04-10
  • When we get the Agents list for Queues in Realtime Monitor, also include Agent Group(s) Members if any.
20222008-04-10
  • Now properly sort Agents by Name for Queue Agents listing in Realtime Monitor.
20212008-04-10
  • Fix display of Agent Names for Queue Agents listing in Realtime Monitor.
20202008-04-10
  • Added Agent Groups support to Realtime Monitor and ScopSwitch™ when using Login/Logout for Agents. (Ticket: 604FF2)
20192008-04-10
  • Fix permissions problem (Forbidden error) when logged as Extension in GUI. (Ticket: 4889F8)
20182008-04-10
  • Updated data script for Realtime Monitor Queues and Agents (ACD) reports.
20172008-04-10
  • Added new Ringing status column in Realtime Reports for Queues and Agents (ACD) in Agents Summary and Queue Agents list.
20162008-04-09
  • Updated Directory listing service to allow to get directory by name instead of database ID.
20152008-04-09
  • Fix problem with Hotdesk Login from Realtime Monitor or ScopSwitch™. (Ticket: D64C4C)
20142008-04-09
  • Fix PHP error in Realtime Monitoring for Phones.
20132008-04-09
  • Now use all current data directly from Asterisk instead of from cached data when monitoring Asterisk Calls in Realtime Monitor and ScopSwitch™.
20122008-04-09
  • Optimized Queues and Agents (ACD) monitoring code used for Realtime Monitor and ScopSwitch™.
  • Now properly fix Queues and Agents (ACD) Non-ACD calls in Queues CDR records.
20112008-04-09
  • Don't redeclare isMicroBrowser PHP function used for Realtime Monitor and ScopSwitch™ if already exist.
20102008-04-09
  • Fix a problem where all phrases recorded with Phrase Management are limited to about 30 seconds of playback, the script time limit has been raised to 5 minutes (Thanks David).
20092008-04-09
  • On Snom provisionning, the 'subscription_expiry' option should be repeated for each existing identify (Thanks Jacques).
20082008-04-09
  • A problem has been fixed where the Voicemail greeting is not played when Incoming Limit is set and number of concurrent calls exceed this limit (Thanks Toby).
20072008-04-09
  • Minor fix on the Agent Concurrent call function.
20062008-04-08
  • Fix issues with Busy application on Local Extensions dialplan, this line will only be generated when ScopServ Call Center Server (SCCS) is enabled (revision 1957 and 2000) (Thanks Denis and Jubara).
20052008-04-08
  • You can now specify the number of concurrent calls an agent can receive. In order to receive more than one call, you must also enable the 'Ring In Use' option in Queue (ACD).
20042008-04-08
  • It now possible to disable ToS (Type of Service) on SIP and IAX2 channels. If checked, no settings will be generated for ToS options on Asterisk configurations.
20032008-04-08
  • You now have the ability to enable/disable the 'Ring In use' parameter in Queue (ACD), this option is disabled by default.
20022008-04-08
  • Now truncate title in ScopSwitch™ Queues if longer than 25 characters.
20012008-04-08
  • Fix problem when editing Phone Provisionning. (Ticket: 7D5BD5)
20002008-04-08
  • When an extension has been busy a timeout of 15 seconds has been specified to the Busy application so the calling channel will be hung up after 15 seconds. Previously, this application wait until the calling channel hangs up (or hangup by the telco).
19992008-04-07
  • Fix problem when editing informations in GUI.
19982008-04-07
  • You are now allowed to use authentication based on hostname when you create SCCS interfaces on Interface -> ScopServ Call Center Server (SCCS).
19972008-04-05
  • We modified the mySQL backend in order to separate SQL queries (Read/Write) for the Configuration and Reports. A configuration file will allow you to specify a master and slave (if master fail) server for Read queries and a master server for Write queries. If the Master write server is not reachable, writing will be disabled in the GUI interface. You can also separate Telephony configurations and reports (CDR, Queue, IVR) in various server and/or database. This allows to set up data replication with a minimum of effort.
19962008-04-04
  • Fixed PHP error when viewing some details in IVR and ACD reports.
19952008-04-04
  • Removed unused library for AstPP, we never used it.
19942008-04-04
  • Fix an undefined variable error on Manager (AMI) function.
19932008-04-04
  • Updated Main module Permissions check code.
19922008-04-04
  • Fix Reports Columns problem.
19912008-04-03
  • Minor updates to Flash Operator Panel HTML display when displaying as Index page of Reports (if no other reports than FOP).
19902008-04-03
  • Updated Reports index page redirection (index page is automatically choosen according to current logged user reports permissions).
19892008-04-03
  • When logged as Administrator User, don't display Call Details and Flash Operator Panel in Reports tree menu unless permissions has been set for current logged user.
19882008-04-03
  • When OLD Realtime Monitor permissions set, display link to Realtime Monitor in Reports tree menu.
19872008-04-03
  • Fixed problem with missing services files since last commit.
19862008-04-03
  • Fix ACD Report problem when logged as Administrative User. Now properly get Queues permissions.
  • Fixed Problems with Flash Operator Panel (FOP) introduced since last release.
  • Added new Telephony Tools tree menu for Sidebar menu.
  • Updated Sidebar tree menus to allow display when logged as User.
  • Removed Realtime Monitor permission from Reports permissions. Now directly in Realtime Monitor module permissions.
19852008-04-03
  • Fixed URL bug with Flash Operator Panel window when clicking on Tabs. (Ticket: 470FB0)
19842008-04-02
  • Fixed report permissions problem with IVR and ACD reports when logged as extension user in GUI. (Ticket: BCAD97)
19832008-04-02
  • Cleanup in Phones Directory service code.
19822008-04-02
  • Removed old Import DIDs service (unused and PHP code is old).
19812008-04-02
  • Minor bugfix to Flash Operator Panel (FOP) service.
  • Cleanup of SMDR service code.
19802008-04-02
  • Updated Music On Hold (MOH) directories listing service.
19792008-04-02
  • Updated NPA NXX Local Calling Area (LCA) Map class and service.
19782008-04-02
  • Cleanup of Network Scan for Phones devices service code.
19772008-04-02
  • Cleanup of Analog/Digital Cards Detection service.
  • Fixed wrong path problem with Flash Operator Panel (FOP) introduced since last update.
19762008-04-02
  • You can now specify a 'ChanSpy' group ID for each Extensions, Incoming and Outgoing Lines. These groups can be used in the 'Channel Spy' application.
  • It is now possible to create 'Channel Spy' applications and select which groups can be listened. We also added the Whisper mode that allow to interact with the listened channel to enrich what could herald the agent to his client.
19752008-04-02
  • Updated Generate RSA Key service.
19742008-04-02
  • Now display again actions links (if any) in header bar for currently displayed page.
  • Added icons for header bar actions links.
19732008-04-02
  • Minor update to Asterisk Status details service HTML template.
19722008-04-02
  • Cleanup and Review of Asterisk Status details (for Extensions and VoIP Accounts) in Server Status reports. Added new validation to make sure that asterisk is running so that no commands is sent to asterisk if not connected and now display notification message.
19712008-04-02
  • Cleanup and Review of Flash Operator Panel code and templates.
19702008-04-02
  • Now display when no informations are currently available in Informations and Billing reports.
19692008-04-02
  • Cleanup and Review of PHP code for Configuration Manager script.
  • Updated scripts files to use new templates files.
19682008-04-02
  • Add new renamed templates files.
  • Moved manager templates files under a common folder.
19672008-04-02
  • Renamed tools templates files.
19662008-04-02
  • Added new moved list templates files.
19652008-04-02
  • Removed old (empty) folder in templates.
19642008-04-02
  • Removed old templates files.
19632008-04-02
  • Cleanup in Reports templates files.
19622008-04-02
  • If user has permission to display Call Reports in Administration -> Users, now allow to display page content, else nothing was displayed before.
19612008-04-02
  • Fixed PHP error in IVR reports when we currently have no IVR menus configured in GUI settings.
19602008-04-02
  • Fixed index page redirection problems when displaying Reports.
  • Fixed PHP errors with Server Status page that was causing blank page in some cases.
19592008-04-02
  • Fix an undefined warning message on Columns display function (when using blocks on Incoming Lines).
19582008-04-02
  • CSV files for are now created in the TFTP directory when using Internal Directory on the MicroBrowser with Aastra phones (Thanks Nathanael).
19572008-04-02
  • Fix a timeout issue on "Local extensions" dial script where the BUSY signal is return only 8-10 seconds later instead of directly when an extension is not available and Dial AGI script exit (Thanks Tjardick).
19562008-04-02
  • We must execute the 'TFTP Cleanup' function only on 'Full' Commit. This caused problems where TFTP file are deleted and only regenerated on Full Commit (Thanks Dave).
19552008-04-01
  • An Hotdesk Extension can now dial single digit number, for example, pressing the 0 to reach the operator (Thanks Dave).
19542008-04-01
  • Cleanup code on the Configuration/Modules page.
19532008-04-01
  • Setting 'call-limit' for the SIP phone/interface is the only way to make 'ringinuse=no' work on Queue (ACD).
19522008-04-01
  • A problem with the 'Ring In Use' parameter has been fixed on the Queue (ACD) configuration. This parameter should not be specified in the [general] section but in each of the queues. This change is intended to disable the 'Ring In Use' option on Asterisk.
19512008-03-31
  • Moved Client (extensions) web interface templates into common folder.
19502008-03-31
  • Updated Realtime Monitor report icon (when logged as client).
19492008-03-31
  • Moved Clients (extensions) web interface main Index page and Voicemail Report under client folder because they are only related to user-mode GUI display.
  • Updated Clients (extensions) top menu and left sidebar tree menu.
  • Removed old Switchboard redirection page (not used).
19482008-03-31
  • Fix a print redirection error on Call Distribution reports.
  • On Call Distribution -> Tag/Wrapup Code (ACD) reports, it now possible to breakdown statistics per queues and per agents.
  • Add a new internal function to retrieve TagCode/ACD informations from SQL database.
19472008-03-31
  • Updated clients (users) web interface general page icon.
19462008-03-31
  • Updated clients web interface telephony icon.
19452008-03-31
  • Removed old Calls Ratio graphic page template (now Call Reports -> Calls Summary).
19442008-03-31
  • PHP code cleanup and minor HTML bugfixes to Tools pages (except Import/Export).
19432008-03-31
  • Automatically fix ownership/permissions on the Asterisk Outgoing Spool directory if we cannot write in this directory (Ticket: B54E14).
19422008-03-31
  • Make sure that if in Polycom provisionning a Backup server has been entered that this server also is set as the 2nd server in the Line provisionning, this will allow the phone to registering with the main and backup server at the same time (Thanks Tjardick).
19412008-03-31
  • Removed old server status PHP code from index page (now moved into Reports section).
19402008-03-31
  • Now you can define Spy Groups (Members and Administrators) to restrict channels that can be listening (members) and by whom (administrators).
19392008-03-31
  • Minor update to Reports tree menu reports titles.
19382008-03-31
  • Updated Calls Ratio chart (now under Call Reports Summary page).
19372008-03-31
  • Fix an error on the Codec conversion function that cause phrase/prompt recorded via the Phrase Manager to not be saved correctly (Thanks Dave).
19362008-03-31
  • Once filters applied on Call Reports, use them for each report pages.
19352008-03-31
  • All filters values are now included on the Print link to correct a problem with filters on Call Reports.

ScopServ Telephony Server 1.4.17

RevisionDateDescription
19342008-03-31
  • Several adjustements have been made in order to consolidate the values between the different Call Reports (Incoming, Outgoing, Internal Calls).
  • Of course! It is important to add 'Filter by DNIS' in the 'Calls by DNIS' report.
  • It is now mandatory to click on 'Apply Filter' in order to generate reports on 'Call Reports'.
19332008-03-31
  • New reports have been added under 'Call Reports' to see the Calls Summary and Calls by DNIS (Incoming Calls). These reports can be detailed to see much information.
  • A new option has been added to specify the Items to display per page on 'Call Reports'.
  • You can now Print all available reports on ' Call Reports' and a redirection problem when changing columns selection or sort order has also been fixed on the Print popup window.
  • The Incoming Calls report can now be filtered/break-down by NPA and NPA-NXX (North American) instead of complete telephone number.
  • Multiple grammar/plural error has been fixed on Reporting (My french is better).
19322008-03-31
  • A Progress/Loading bar showing that the page is currently loading has been added to the Telephony module.
19312008-03-30
  • Minor update to dates display on Server Status general page.
19302008-03-30
  • Fixed tabs display when displaying Server Status reports on the first time after login on GUI.
19292008-03-29
  • It's now possible to display detailled reports on Calls Distribution -> General, this will show statistic per queue break down.
19282008-03-29
  • Fix a problem on Calls Distribution (ACD) -> Service Level report where only Answered calls must be counted.
19272008-03-29
  • Fix a minor parsing error on Email Notification script.
19262008-03-29
  • Fix Email Notification on Special Lines and Emergency Lines.
  • You can now specify which Class of Services will be used for Extensions/External call notification on Special Lines.
  • Disable Extensions/External call notification on Emergency Lines (E911).
  • This is now possible to use all 'CDR' variables (by example: ${CHANNEL}, ${ACCOUNTCODE}, ${DCONTEXT} and more) on Email Subject and Body used on the Notification (Special Lines/Emergency Lines).
19252008-03-28
  • When you change dial mode/order on Interface Group, we now automatically fix all Outgoing Lines to use the new value (Ticket F9CE16).
19242008-03-28
  • On click on QuickLinks title text, go to list page instead of add form.
19232008-03-28
  • Removed Agent and Hotdesk services page. Theses pages actions (login/logout) are now implemented in Realtime Monitor and ScopSwitch™.
19222008-03-28
  • Updated Reports tree menu.
19212008-03-28
  • Server Status report page is now main (default) page displayed.
  • Renamed 'General' page as 'Calls Report' page in Reports.
19202008-03-28
  • Removed old index page templates folder (now empty).
19192008-03-28
  • Removed old index page status templates files.
19182008-03-28
  • Updated Index page layout (removed server status reports from page and moved them under Reports section).
19172008-03-28
  • Make sure to only allow access to allowed pages (cdr, billing) in reports when logged as user, else display Forbidden page.
  • Added new 'Server Status' reports available when logged as Admin.
  • Updated Reports configurations to add new server status reports and also made some cleanup.
19162008-03-28
  • When using Hotdesk extension on Queue (ACD), we now verify if the Hotdesk is logged and if the user is not logged, we send a Congestion signal instead of forwarding the Voicemail.
19152008-03-28
  • The Hotdesk login/logout script has been enhanced to support Message Waiting Indicator (MWI) for Hotdesk extensions. This allow to turning MWI on and off when an Hotdesk extensions is logged or not into the server.
19142008-03-28
  • When monitoring Queues in Realtime Monitor, only restart app_queues.so if we have Invalid entries in Asterisk queues and only after 60 seconds that asterisk has been started/reloaded.
19132008-03-28
  • When we rename a Queue (ACD) from the GUI, we now automatically fix informations on Incoming Lines, Applications and Queue (ACD) reports.
19122008-03-28
  • Fix associations on Extensions, Incoming Lines and Applications when a Class of Services or an IVR name is renamed from the GUI (Ticket 62B29C).
19112008-03-27
  • Updated Reports icon.

ScopServ Telephony Server 1.4.16

RevisionDateDescription
19102008-03-27
  • Updated Reports 'Update Database' button HTML to dynamically update records checkup status.
19092008-03-27
  • Added 'Refresh' button to Reports Charts HTML page.
19082008-03-27
  • Minor updates to HTML layout of ACD Service Level (SLA) reports.
19072008-03-27
  • Now make sure that Charts graphics are opened in a new unique window on each clicks on links.
19062008-03-27
  • Updated reports configuration file.
19052008-03-27
  • Fix permission error on the Rate Engine, if we cannot write the tellfile, we automatically fix ownership of the file (Ticket: C324CF).
19042008-03-27
  • Change the length of queuename from 32 to 64 chars on the queue_log table. This fix lots of issues on reports when the Queue Name is too long.
19032008-03-27
  • Hidden chart options for now (code still under development).
19022008-03-27
  • Default page for Informations Reports is now 'Extensions by Type' tab.
19012008-03-27
  • Added new 'Extensions by Type' Chart to Informations Reports.
19002008-03-27
  • We now record prompts in Raw/Slinear format instead of GSM in the Phrase Manager script. You can still automatically convert file in different formats using the Sound Manager options on GUI.
  • When we remove a prompt (option 3) on Phrase Manager, we now delete file in any formats.
18992008-03-27
  • Minor update to Realtime Monitor Phones XML.
18982008-03-27
  • Added missing 'Calls ratio' report page template.
  • Updated Reports library and configuration file.
18972008-03-27
  • Added new 'Calls Ratio' tab for Calls Ratio Charts into General Reports.
  • Added new 'Failed Calls' column to CDR reports.
  • Make sure that Charts links are only displayed when data is available to display.
  • Added new Chart for Queues Service Level (SLA) reports.
  • Added new Calls Ratio to IVR Reports.
  • Added new Chart for IVR menus calls per Key.
18962008-03-27
  • Updated Reports Graphics code for better graphics with minor bugfixes.
  • Added to Reports Graphics prefefined maximum vertical bar graphics scaling (Y values) for Calls. Example: less than 100 set always 100, between 100 to 250 is always 250, ... (Ticket: 1B35B7).
18952008-03-27
  • Fix a problem where the value of 'Message(s) to Play' cannot be set in Notification on Emergency and Special Lines.
18942008-03-27
  • A lock file has been added to the Soft Hangup script to disallow multiple copy of the script to run simultaneous.
18932008-03-26
  • The Shared Line Appearance (SLA) module has been removed from the GUI as the current implementation it's useless. The biggest issue is that there is no concept of a transfer in an SLA setup.
18922008-03-26
  • Since the QueueLog service is automatically restarted if not running, this can cause some problem when we try to recover/reimport older queue_log file into the database. In order to disable the automatic restart, you can execute the script using '--cancel' argument and to remove the lock file (re-enable restart), you must use '--stop'. Once the recover is completed, the lockfile is removed.
18912008-03-26
  • In the Agents reports (ACD), we now display the Service Level (how many calls he/she answered within 60 seconds) and it's now possible to display detailled reports. For per queue break down, it will use the SLA specified on the Queue instead of default value of 60 seconds.
  • Fix a problem when we display raw log for an agent where some entries aren't displayed.
18902008-03-25
  • Only display 'Voicemail Permissions' for Web Authentication of Extensions if Voicemail has been enabled first.
18892008-03-25
  • For Virtual Extension, we don't allow to Take-Over calls or Live Monitor (Spy) Calls, so we removed theses options from extension options.
18882008-03-25
  • Only execute 'Tag/Wrapup' actions if the agent is not already on a call, we moved theses lines on the dialplan in order to reduce the number of DBGet/DBPut requests on Queue (ACD) calls.
18872008-03-25
  • A problem has been fixed on Outgoing Lines when the option 'Start recording when call is bridged ' is unchecked, we now correctly parse the value set on the Outgoing Lines.
18862008-03-25
  • We must use 'number' instead of 'integer' type on Audio Settings (Aastra Provisionning) else we cannot specify negative value (Thanks David).
18852008-03-24
  • Fix XML error with Interfaces (Digital/Analog) on Realtime Monitor.
18842008-03-24
  • Support for TDMoE (Virtual) Interface has been added. In order to use it, you must enable this module on Configuration -> Telephony Modules. Then on Interface -> Digital Interface, you will be able to enable TDMoE support and set specific settings for TDMoE.
18832008-03-24
  • Enhance the function that verify Asterisk version in order to detect Asterisk 1.6.
  • When using Company Directory as a destination, the Search by First and Last Name is now only available if you are using Asterisk 1.6 or later.
18822008-03-24
  • When we rename an IVR from the GUI, we now automatically fix informations on IVR reports and when delete an IVR, also delete data from the IVR reports table (SQL).
18812008-03-24
  • On Queue (ACD) -> Service Level reports, you have now an option to display detailled informations like Answered, Abandonned and Total Calls for the specified period (Ticket: 40753D).
18802008-03-24
  • Updated Pause/Unpause Agent functions used for Realtime Monitor and ScopSwitch™.
18792008-03-24
  • We must absolutly defined Trunk before Station on Shared Line Appearance (SLA) configuration else trunk/station assignment will not work.
18782008-03-24
  • Found a small problem on IVR menu where it displays the wrong Announce Message numbers in the list view (Thanks Will).
18772008-03-24
  • Remove irrelevant warning message about SIP transfers on Queue (ACD) settings since this was fixed with Local channel '/n' option and State Interface patch.
18762008-03-24
  • Only proceed Answered calls on the Rate Engine script (Billing).
18752008-03-24
  • We now display the Agent Name on the list of Answered calls (popup window) on Calls Distributions (ACD) reports.
18742008-03-24
  • You can now create Outgoing Lines that have no trunk, this allow to create lines dedicated to DUNDi and ENUM lookup.
  • Add 'ENUM' on the columns list of Outgoing Lines.
18732008-03-23
  • We now use maximum Ring time and Dial options specified on an Outgoing Line if the ENUM lookup is enabled.
18722008-03-23
  • Fix multiple errors on ENUM dialplan and prefix/digit strip values.
18712008-03-23
  • Initial support for ENUM (RFC 3761) lookup on Outgoing Lines. Support all useful ENUM entries/URI (IAX, IAX2, SIP, H323, MAILTO, TEL). *EXPERIMENTAL*
18702008-03-23
  • On revision r1845, we disabled the 'Wrapup Call' (Tag/Wrapup Code) function on the configuration/dialplan, we have made minor fixes and now this option is now back on dialplan.

ScopServ Telephony Server 1.4.15

RevisionDateDescription
18692008-03-22
  • The Snom Park Orbit feature is broken with Park callback function, so we have decided to remove it from the Snom Provisionning since it is not possible to Park with this feature (Ticket 42EF84).
18682008-03-22
  • Change layout on the Configuration -> Commit Menu page.
  • Ability to execute an external script/command immediatly after a commit has been added on the Commit Menu.
  • If you have a Backup License, an option has been added to automatically notify the backup license that a commit has been executed on the master server. (Note: The notification script isn't yet included).
18672008-03-22
  • Automatically create 'recording' user and set proper rights/ownerships for the Recording directory on the ScopServ Call Center Server (SCCS/Nixxis) module.
  • Fix a problem where the Class of Service is not converted in lowercase when we generate SCCP/Nixxis dialplan configuration.
  • We must not include the IVR context on the [nixxis] context and add missing include for 'Hold' context on SCCP/Nixxis configuration.
18662008-03-20
  • We now display the Queue Name on the Answered, Overflow and Abandonned Calls popup window that list calls on Queue (ACD) reports.
18652008-03-20
  • Also set default value for SoftKey to 'none' on backend when generate Snom configuration files.
18642008-03-20
  • We now set default destination for SoftKey to 'None' instead of 'Line' on Snom Provisionning.
18632008-03-20
  • We must absolutly set 'ringinuse' to No on Queue (ACD) configuration if we want members whose status is 'In Use' to not receive calls (Thanks putnopvut).
18622008-03-20
  • On Snom Provisionning, an option to allow user to write/overwrite existing configuration directly on the phone has been added.
  • It's now possible to disable Ringer and SoftKey on Snom Provisionning so theses settings will never be generated on Commit.
18612008-03-20
  • Fix a display error on Lines -> Incoming Lines when have multiple lines that use Block Extensions (Thanks Laurent).
18602008-03-20
  • On the Sanity check (Commit window), we now verify the UDEV version installed on the server and fix Zaptel UDEV configuration if required. This fix Zaptel loading issue on CentOS 5.x (Thanks Tjardick).
18592008-03-19
  • A new tab has been added on Reports -> Call Distributions to see 'Service Level' for queue(s) during a specific time period, we will show SLA for each days included in the period (Ticket: DCFAD8).
18582008-03-19
  • Overflow ACD calls are now counted for each time caller rejoins Queue and overflows back to queue. Realtime and Historical (ACD) report now matches.
18572008-03-19
  • Fixed update of Agents displayed current state on Realtime Monitor when Unpaused.
18562008-03-19
  • Fixed displayed agents list in Realtime Monitor / ScopSwitch™.
18552008-03-19
  • Updated calculation of total logged time in Realtime Monitor data for Agents statistics.
18542008-03-19
  • Format (display) talktime values including hours (0:00:00 instead of 0:00) in Realtime Monitor.
18532008-03-19
  • Fixed Realtime Monitor and ScopSwitch™ data for Queues and Agents (ACD) statistics to make sure that data is properly updated on new events only (if no new events, use cache data when available).
18522008-03-19
  • When you edit a template on Provisionning (APS) and click on Commit, all phones that use this template will have configuration written. You no longer have to click on 'Full Commit'.
18512008-03-19
  • Fix an error when we verify if the Hotdesk extension is valid on login (bug introduced on r1823).
18502008-03-19
  • Automatically remove invalid agents from a Queue if the extension has been deleted but agent haven't logged off the queue.
18492008-03-19
  • Remove the sample IAXmodem configuration file as it automatically loaded on service start and cause warning error on Asterisk CLI.
18482008-03-19
  • Fixed Realtime Monitor problems with Queues and Agents (ACD) statistics.
18472008-03-19
  • Fixed minor PHP errors on Realtime Monitor / ScopSwitch™ scripts.
18462008-03-19
  • Fix URL link on Aastra Microbrowser Main page to view Phone and ACD status.
18452008-03-19
  • The 'Wrapup Call' function has been DISABLED on the Queue (ACD) dialplan, we will rewrite some part of this code but for now it has been removed.
  • We now wait 1 second between call attempts when an agent is not available.
18442008-03-19
  • On Email-To-Fax (POP3), we now check if we receive an empty message list before do any download.
18432008-03-19
  • Added new Asterisk Queues monitoring script for Realtime Monitor used to reload app_queue.so if Invalid agents on queues and update some Queues and Agents CDR values.
18422008-03-19
  • Reload app_queues.so on Asterisk if we have 'Invalid' agents when reading queues data from Asterisk.
18412008-03-19
  • Now update Queues and Agents (ACD) Realtime Monitor data only on new Queues Events or when cache data is missing.
18402008-03-18
  • Updated QueueLog parser to fix issue with Non-ACD calls talktime total.
18392008-03-18
  • Fix undefined variable error on Cisco 7912 Phone Provisionning.
18382008-03-18
  • Add Timeout 't' dialplan rule on local devices context, this will stop logging of warning messages on Asterisk CLI.
18372008-03-18
  • Multiple link (url) errors has been fixed on Aastra and Snom Minibrowser (Ticket: 74D791, 21C293).
18362008-03-18
  • Fix missing fields for Speeddial+Xfer and BLF+Xfer soft keys on Aastra Provisionning (Ticket: 825197).
18352008-03-18
  • Updated MicroBrowsers code (used for sNOM, Aastra, Polycom phones).
18342008-03-17
  • On Directed Pickup feature, we now use the PICKUPMARK variable and lookup on multiple context in order to find the target extension.
18332008-03-17
  • Added missing Realtime Monitor / ScopSwitch™ Web GUI options.
18322008-03-17
  • Don't process some monitoring tasks on first run to speed-up loading / initializing process when starting Realtime Monitor / ScopSwitch™ system services.
18312008-03-17
  • If we receive 'unknown' as CallerID on the Dial AGI script, we now get the original CallerID from the ScopServ database instead of using the 'cidnum' variable, this fix multiple issues with IAX channels where CallerID is set to 'unknown' on AGI (similar to r1817).
18302008-03-17
  • We now cache informations on Extensions/Context AGI scripts.
18292008-03-17
  • Removed old Asterisk Manager checkup function directly into Realtime Monitor PHP code.
18282008-03-17
  • Now calculate SLA for Queues (ACD) reports each 15 seconds instead of each 60 seconds.
18272008-03-17
  • On Commit, when we generate Outgoing Lines configuration, we have add a new validation for the 'Line Order' variable that set the order for Outgoing, Special and Emergency Lines.
18262008-03-16
  • Add option to set RTP Packet Size and Network Jitter Level on Sipura/Linksys Provisionning. We now set the RTP Packet Size to 20 ms and the Network Jitter Level to low by default, and it made a noticeable difference in the reduction of strange noises and breakups heard by the party on the other end of the conversation.
18252008-03-14
  • Fix a missing hash/cache file on Queue2SQL script. Since we verify if the cache file exist on the Realtime/ScopSwitch engine, this patch must fix some performance issues on some functions.
18242008-03-14
  • Updated MicroBrowsers services.
18232008-03-14
  • Fix a problem where Hotdesk script allows a non-hotdesk but valid extension to login without a password to Hotdesk (Thanks Dave).
18222008-03-14
  • Optimized Queues and Agents (ACD) Realtime / ScopSwitch™ monitoring.
18212008-03-14
  • Add support for 'rport' (symmetric NAT traversal) on Aastra 55i/57i Provisionning (Require Firmware 2.2+).
18202008-03-14
  • New Softkey options on Aastra 55i and 57i Provisionning has been added to set 'Speed Dial + Blind Transfer' and 'BLF + Blind Transfer' keys (Require Firmware 2.2+).
  • You can now specifies whether or not the phone UI focus is switched to a ringing line while the phone is in the connected state on Aastra 55i/57i Provisionning (Require Firmware 2.2+).
18192008-03-14
  • When we verify Monitoring files, limit the search on current directory level (maximum depth of 1 directory).
18182008-03-14
  • New options on Configuration -> Channels -> IAX Channels:
    • Minimum and maximum amounts of time that IAX peers can request as a registration expiration interval (in seconds).
    • IAX helper threads that allow to esthablishes the number of IAX helper threads to handle I/O. Can slso define the number of extra dynamic threads that may be spawned to handle I/O.
18172008-03-11
  • Fix a problem where MusicOnHold chosen in Incoming Lines overrides the selection chosen in the ACD queue options (Thanks Dave).
18162008-03-11
  • On Hotdesk AGI script, we now get the original CallerID from the ScopServ database instead of using the 'cidnum' variable, this fix multiple issues with IAX channels where CallerID is set to 'unknown' on AGI.
18152008-03-11
  • Fixed bug when generating Realtime Monitor data for Asterisk Channels.
18142008-03-11
  • Save empty Realtime Monitor data files when Asterisk Manager can't communicate with Asterisk.
18132008-03-10
  • Make sure that Asterisk Manager is running before sending command to Asterisk from Realtime Monitor.
18122008-03-10
  • Multiple enhancement on ScopServ Call Center Server (SCCS) integration:
    • You can now create a Virtual Extension that point to an extension on the SCCS, that way we can also route intercal calls to the Application Server.
    • Add a new GUID script that generate an Unique ID for Recording/Monitor file.
    • On Outbound context, we now use the Class of Service specified on configuration on order to route outgoing calls.
18112008-03-10
  • Replace some wrong characters to valid characters for generated XML data in Realtime Monitor.
  • Now properly display Extensions (Agents) in Realtime Monitor.
18102008-03-08
  • Optimized SQL queries for Queues and Agents code used in Realtime Monitor.
18092008-03-08
  • We must enable support for NFAS on NI1 switchtype (Digital Interface). Bell Canada only support NI1 and support NFAS on this switch.
18082008-03-08
  • Major optimization on the CDR billing/call processing engine, since the script is executed each hour, we now only retrieve data for the last hour instead of ALL data saved on the CDR table (SQL).
18072008-03-08
  • Allow NI1 switch to use ISDN RLT/2BCT option on Digital Interface.
18062008-03-07
  • We now retrieve the Tenant name in the ScopServ database, to set properly context on Wrapup Call feature (dialplan).
18052008-03-07
  • By default, we now enable all codecs on SIP channels and if some codecs are disabled per extensions/trunks, then value will be used.
  • Code cleanup on SIP backend.

ScopServ Telephony Server 1.4.14

RevisionDateDescription
18042008-03-07
  • Fixed bug when displayed agents statistics in Realtime Monitor once agent logged off.
18032008-03-07
  • Add an option on Extensions (Phones) -> Users Options to enable Native Bridging support. When this option is enabled, it's not possible to use server side features like On Demand Recording (*999), Transfer or Call Parking.
18022008-03-07
  • Update for Sipura Provisionning, you can now disable Ringer and Volume options to be writted on TFTP configuration file (Ticket D2BD61).
18012008-03-06
  • Fix minor display error on Polycom Microbrowser service when an agent is paused.
18002008-03-06
  • Now properly increment/update MicroBrowser values for Polycom phones when we have multiple queues.
17992008-03-06
  • Now use default voicemail permissions when not set in GUI options (Ticket 8BAA79). Actions buttons are now properly displayed for old telephony extensions added before we added voicemail permissions under Web GUI tab.
17982008-03-06
  • Now properly display longest waiting call in Polycom MicroBrowser.
17972008-03-06
  • Updated displayed name for displayed ScopSwitch™ Phones extensions to use truncated value.
17962008-03-05
  • Keep ScopSwitch™ events into data files 10 seconds to let enough time to users to get updated data and ignore them after this delay.
17952008-03-05
  • Fixed bugs with new Javascript data updater for ScopSwitch™.
17942008-03-05
  • Oops! Forgot to remove unused PHP debug.
17932008-03-05
  • Now save into ScopSwitch™ files only data update since last 15 secs.
  • Optimized JS data code for ScopSwitch™ pages to have smaller data files and speed-up loading.
17922008-03-05
  • It's now possible to archive (move on a different folder) and compress Recording/Monitoring file. Options has been added on Configuration -> Monitor/Recording.
17912008-03-05
  • Now properly get agents list from DB for a specific queue and fixed display bug for total agents in queues. (Ticket: C2A67F)
17902008-03-05
  • Fix a problem on Virtual Extension when destination is set to 'Extension', Callforward rules are now working correctly.
  • You can now defined 'Default Extension ring time' on Virtual Extensions instead of use the default ring time of 60 seconds.
17892008-03-05
  • Functions that verify and import recording into SQL database (CDR table) has been optimized and we now check for records aging of at maximum 30 minutes instead of 6 hours.
  • Automatically delete from CDR table all Unanswered calls to Agent.
17882008-03-05
  • Updated Agents statistics code for Realtime Monitor and ScopSwitch™ to make sur that data is properly resetted after midnight. (Ticket: 550FFB)
17872008-03-03
  • Agent CDR update code for Non-ACD calls was missing since last update (Ticket: C3121B) and is now fixed.
  • Fixed JS calls errors.
  • Removed some debug PHP code.
17862008-03-03
  • Fix a problem on CDR filter with 'Maximum Talk Time' filter and allow to specify Minimum call Duration.
17852008-03-03
  • It's now possible to specify a minimum call duration (in seconds) on the Auto Attendant (IVR) report.
17842008-03-03
  • On Call Distributions -> Agents report, we must not calculate the total for Avegage Wait Time and Talktime, instead we display N/A in the 'Totals' row.
17832008-03-03
  • On Snom Provisionning, we add a new 'Redirect (Call Forward)' Softkey destination that can be be used to create a shortcut for setting up call forwarding for the phone. If you are using a programmable function key with LED, the LED will indicate the current state of the call forwarding (Thanks Michel).
17822008-02-29
  • Fix a major issue with Speeddial 8 and 100 that only allow local extensions as destination. We now verify the Calling extensions and retrieve the Class of Service in order to route Outgoing Calls (Thanks David).
17812008-02-29
  • Add missing dialplan files for ScopServ Call Center Server (SCCS).
17802008-02-29
  • Initial support for ScopServ Call Center Server (SCCS) addon, you can defined remote SCCS server on Interface and set the destination on Incoming Lines, Applications and Auto Attendant (IVR).
  • Fix a problem with Tag (prefix) on Recording/Monitoring option used in Extensions (Phones), Incoming and Outgoing Lines.
17792008-02-29
  • Multiple enhancements and fixes on Snom 300 provisionning:
    • The maximum number of softkey must be 6 instead of 12 keys.
    • We now set default values (Key Events) to Softkey 3 (Redial), 4 (Directory), 5 (Transfer) and 6 (Mute).
17782008-02-29
  • Add Totals to columns on Reports -> Call Distributions (ACD) -> Agents (Ticket: DD4E42).
17772008-02-28
  • Add 'Key Event' destination for Softkey on Snom Provisionning.
17762008-02-28
  • Optimized HTML/JS code for ScopSwitch™ actions buttons.
  • Added Channel Spy (chanspy) call type to calls parsing code used for ScopSwitch™ and Realtime Monitor.
  • Added new functions to Take-Over a Call and to Spy Calls.
17752008-02-26
  • Added new actions buttons to allow Live Monitoring (Spy) of Calls and Take-Over of Calls (when logged in user mode, if allowed in GUI permissions for user extension).
17742008-02-26
  • The length limit of 10 chars and auto conversion in lowercase of 'Recording Tag' in Extensions, Incoming and Outgoing Lines was removed.
17732008-02-25
  • Added new feature in ScopSwitch™ when in usermode to make direct call to an extension from your phone extension to the selected phone/hotdesk extension.
17722008-02-25
  • Now properly update Queues window in ScopServ ScopSwitch™.
17712008-02-25
  • Removed test variable.
17702008-02-25
  • Updated MicroBrowsers caching from Realtime Monitor to also cache longest waiting call value for agents.
  • Minor bugfixes to ACD (Queues and Agents) Realtime Monitor and ScopSwitch™ code.
17692008-02-25
  • Now get longest waiting call value for Polycom MicroBrowser using cache data.
17682008-02-25
  • Fixed bug with delete problem of some GUI items in GUI when in languages other than English.
17672008-02-25
  • We no more delete all informations from AstDB when generate users infos in the database, we already do others checkup to see if data are valid.
17662008-02-25
  • Truncate agent name in ScopSwitch™ Queue(s) Agents page if more than 16 characters.
17652008-02-25
  • Fixed bugs when displaying logged/offline agents in Realtime Monitor and ScopSwitch™.
  • Now properly refresh (update) ScopSwitch™ data for Queue(s) Agents page.
17642008-02-25
  • Minor bugfixes/optimizations to Realtime Monitoring code.
17632008-02-21
  • Asterisk Manager is not loaded directly from Realtime Monitoring deamon.
  • Use $asterisk->_db instead of creating a new $_db handler to connect and make requests to mysql database when generating data for Realtime Monitor and ScopSwitch™.

ScopServ Telephony Server 1.4.13

RevisionDateDescription
17622008-02-21
  • Now display columns of Queues Summary: Callers window in Queues Thresholds parameters. (Ticket: CB2A89)
17612008-02-21
  • Truncate Extensions Fullname if more than 20 caracters long when displaying ScopSwitch™ boxes.
17602008-02-21
  • Updated display of Polycom MicroBrowser ACD statistics (when logged as agent) on idle page.
17592008-02-21
  • Minor update to display of Polycom MicroBrowser idle page.
17582008-02-21
  • An error has been fixed on Virtual Extensions when the destination is set to 'Extension', the 'Ring on Extension' value is now preserved across Edit/Save.
17572008-02-21
  • Fixed PHP error on Agent Logoff using ScopSwitch™.
17562008-02-21
  • Fixed PHP error when no status data is available for Phones and VoIP Accounts in Realtime Monitor / ScopSwitch™.
17552008-02-21
  • Updated monitoring code for Micro-Browsers using Realtime Monitor system service.
17542008-02-21
  • Fixed bug when displaying if extensions are logged as Agent or Hotdesk in Realtime Monitor and ScopSwitch™.
17532008-02-21
  • Oops! Forgot to allow asterisk manager to be accessed from Realtime Monitor and ScopSwitch™ Queues and Agents (ACD) statistics.
17522008-02-21
  • Re-added code for fixing some Queues and Agents CDR values for Realtime Monitor and ScopSwitch™. (was disabled since last update to realtime monitor data scripts).
17512008-02-21
  • Fixed displayed voicemail status (was bugged due to recent update to data monitoring scripts) for Extensions (Phones, Hotdesks) in Realtime Monitor and ScopSwitch™.
17502008-02-21
  • Updated Realtime and ScopSwitch™ Monitoring code to use new Realtime Monitor update functions.
17492008-02-21
  • Add option to exclude Asterisk and/or TFTP configurations on Snapshot.
17482008-02-20
  • We now verify if the Digital interface mode is set to T1 or E1 in order to parse available channels in the Switchboard -> Interface window (Thanks Jacques).
17472008-02-19
  • Updated SNOM and Aastra Micro-Browser services to use cached data created from Realtime Monitor system service.
17462008-02-19
  • Added new functions to create cached data from Realtime Monitor service to be used for Micro Browser services to reduce server load and increase processing speed.
17452008-02-19
  • Updated Polycom Micro-Browser service to use cached data from Realtime Monitor.
17442008-02-19
  • We now automatically generate the HylaFAX setup cache file, if missing, on the Commit window. This fix a problem where HylaFAX service cannot be start (Ticket: 66DF00).
17432008-02-19
  • Fix a minor undefined variable error on SQL backend.
17422008-02-19
  • Now take care of specified Voicemail permissions specified in 'Web GUI' tag of Extensions when displaying voicemail messages once logged as user.
17412008-02-19
  • Remove deprecated 'Jitter Shrink Rate' option on IAX channels.
17402008-02-19
  • Fix a problem on Agents View popup window where wrong informations are displayed (Thanks Kevin).
17392008-02-18
  • Updated Agents historical reports to fix a problem with displayed time values. (Ticket: F3AB82)
  • Minor display updates to ACD historical reports.
17382008-02-18
  • Minor updates to permissions tags for Realtime Monitor.
17372008-02-18
  • Now properly detect current logged agents in Realtime Monitor and ScopSwitch™ reports for Queues and Agents (ACD). (Ticket: 21E13C)
  • Fixed error in calculation of Available Time for Agents. (Ticket: 6B1127)
17362008-02-18
  • Now properly report when agents are On ACD Call or Non-ACD Call in Realtime Monitor and ScopSwitch™. (Ticket: DD604C)
17352008-02-18
  • Fix a spelling error on Commit windows (Ticket: 94FCD6).
17342008-02-18
  • Removed some debug code displayed on agent logout using ScopSwitch™. (Ticket: 21E13C)
17332008-02-18
  • On agent logout using ScopSwitch™, now make sure that agent is logged from all queues he is member of.
17322008-02-15
  • Fix a typo on Telephony -> Configuration -> Commit Menu that cause the section unusable ... sorry, introduced on last release (Thanks Dave).

ScopServ Telephony Server 1.4.12.1

RevisionDateDescription
17312008-02-15
  • Keep database data for Realtime Monitor and ScopSwitch™ into cache and update data only when a Commit is made from GUI.
17302008-02-15
  • Use 'hardhdlc' instead of 'dchan' on Zaptel configuration only for Sangoma (Wanpipe) cards and if we use Wanpipe 3.2.3 or later (Thanks Nathanael).
17292008-02-15
  • In Outgoing Lines, we now keep NPA-NXX caching for 7 days instead of 1 hour.
17282008-02-15
  • The 'monitor-join' queue option is deprecated on Asterisk 1.4 so we now use 'monitor-type=mixmonitor' instead. This remove warning on Asterisk CLI.
17272008-02-15
  • Fixed a bug when displayed Available Time and Logged Time in Agents summaries for Queues in Realtime Monitor / ScopSwitch™.
17262008-02-15
  • Auto-Commit options are now available in all edition and no more restricted to Pro and ITSP version.
17252008-02-15
  • Now sort displayed queues in Realtime Monitor / ScopSwitch™ in alphabetical order.
17242008-02-15
  • Now log agents into proper queues when using Agent Login feature from ScopSwitch™. (Ticket: CB0095)
  • Fixed displayed header for Agents into ScopSwitch™ windows of Queues.
17232008-02-15
  • The 'roundrobin' Queue strategy is now deprecated on Asterisk 1.4. We must use the 'rrmemory' strategy instead.
17222008-02-15
  • Added new icon to allow direct call to a specific phone/hotdesk extension using ScopSwitch™.
  • Now properly display agents names when not logged yet in Realtime Monitor Agents summary.

ScopServ Telephony Server 1.4.12

RevisionDateDescription
17212008-02-14
  • When a user transfer an extension to the Park feature code using the Blind Transfer (blindxfer) code, we now recall the extensions which initiated the Park in order to announce the parking lot.
17202008-02-14
  • Now properly take care of Web GUI option for Realtime Monitor / ScopSwitch™ of Extensions when displaying menu tree.
17192008-02-14
  • Updated Realtime Monitor to allow a 'Carbon Copy' of Voicemail message when forwarding to another mailbox.
17182008-02-12
  • On the Commit window, we now check the installed Wanpipe version and if it greater or equal to '3.2.3' then we automatically enable the Hardware HDLC support on T1/E1 channels (Thanks Dave and Konrad).
17172008-02-12
  • The default Music-On-Hold directory should be '/var/lib/asterisk/moh/' instead of '/var/lib/asterisk/mohmp3' on Asterisk 1.4 (Thanks Laurent).
17162008-02-08
  • Bugfixes to Queues and Agents (ACD) Realtime reports:
    • Now get queue agents list from queue members DB instead of queue statistics.
    • Enhanced display of Agents list for queues.
17152008-02-08
  • Fix a parsing error on Auto-Detect Card when checking for FXO/FXS on Sangoma (Wanpipe) cards (Thanks Dave).
17142008-02-08
  • New options to include/exclude Asterisk or Provisionning (APS) configurations files on the Snapshot are now available on Configuration -> Commit Menu.
  • When we generate Provisionning (APS) files, we now verify if the config has been updated since the last Commit, if not, the file will be ignored.
17132008-02-08
  • Fixed a bug when displayed Queues and Agents summaries in Realtime Monitor if queue had only 1 agent member. (Ticket: F2260A)
17122008-02-08
  • Now get Queues list for Realtime Monitor and ScopSwitch™ from ScopServ database instead of queuelog database.
17112008-02-07
  • Since we use local channel to reach extensions, we must specify the "/n" parameter to the Dial application to be able to use native service like Call Forward, Call Parking and On Demand Recording on Incoming Calls.
17102008-02-07
  • Fix minor typo on Digital Interface for 2BCT option, we must read RLT instead of RTL.
  • The ISDN RLT/2BCT support is also available on DMS100 switches.
17092008-02-07
  • On Call Distributions (ACD) reports, when selecting a period to check we now only include data that are specified on the specified time range (Ticket: A208F2).
17082008-02-07
  • When a user (non-admin) is logged in WebGUI, we now display a textbox instead of a select list to specify Extensions on Call Forward, FollowMe, Personnal IVR, etc. This avoid non-admin users to view all extensions defined on the server.
17072008-02-07
  • We added a new option in Digital Interface to enable ISDN RTL/2BCT support when the Switchtype is set to National ISDN 2 (NI2), AT&T 4ESS or Lucent 5E. (Thanks David) (Ticket: F687A3).
17062008-02-06
  • If no destination has been selected on a Scheduled Tasks (Applications) or if the destination is no longer valid, then we must not execute the task.
17052008-02-01
  • On Email2Fax, when Hylafax (sendfax) is enabled, we now use the From address as the identity of the fax sender, on previous release, the sender is the user (scopserv) that invoked 'sendfax'.
17042008-02-01
  • Updated permissions options for Realtime and ScopSwitch™ in Extensions options.
17032008-02-01
  • Fix issues on Reports -> CDR filters when you check the 'Exact Match' options on Source field (Ticket: 4FC43C).
17022008-01-31
  • Updated Realtime and ScopSwitch™ permissions tags.
17012008-01-31
  • Fix syntax for Aastra APS audio gain parameters and remove 'Handsfree Sidetone Gain' option. (Ticket: 278613).
17002008-01-30
  • Fix a variable error on Snom Provisionning that cause RTP Port end to not be writted correctly on configuration file (change rtp_port_stop to rtp_port_end) (Thanks Jacques).
16992008-01-30
  • When 'Use All Outgoing Lines' option is checked on Class of Services, we now include Local Extensions in the context.
  • Remove RPM save/backup file on the Commit window.
16982008-01-30
  • Updated ScopSwitch™ Calls monitoring script:
    • Now properly detect Phones devices that are also Interfaces (Analog or Digital).
    • Fixed caller ID problem with Incoming Calls.
    • Fixed bug when parsing IAX channels values.
16972008-01-29
  • Updated Realtime columns for Queues and Agents (ACD).
  • Fixed typo error in ScopSwitch™ code.
16962008-01-29
  • On Sipura/Linksys Phone Provisioning (APS), when the Input Gain (Audio) option is set back to 0, we now fill the value 0 instead of leaving theses options empty on the configuration file (Ticket: 3BA5F9).
16952008-01-28
  • Add missing Handsfree audio options for Aastra Provisioning.
16942008-01-28
  • Disable Lock icon for Conferences listing in Realtime Monitor when no participants inside.
16932008-01-28
  • Display Server and Network permissions for Realtime Monitor in Web GUI options.
16922008-01-28
  • Updated Web GUI configuration from Realtime and Switch Board to only display options related to telephony.
16912008-01-28
  • Updated Realtime Reports for Queues and Agents to display Queue and Tenant names in two separated columns.
16902008-01-25
  • Updated permissions tags for generated Realtime Monitor data.
16892008-01-25
  • Added tags to generated Switch Board data files to allow permissions control.
16882008-01-25
  • Added caching for Analog and Digital Interfaces in Realtime Monitor.
16872008-01-25
  • Updated Analog and Digital Interfaces pages in Realtime Monitor.
16862008-01-25
  • Now get digital interfaces from database in Realtime Monitor.
16852008-01-25
  • Updated Switch Board pages layouts.
16842008-01-25
  • Added support for Analog interfaces to Realtime Monitor.
  • Fixed bugs with calls from/to interfaces or voipaccounts in Switch Board.
16832008-01-25
  • Add permissions options for Realtime Monitor/Switchboard on WebGUI settings for Extensions and Agents.
16822008-01-25
  • We moved Dynamic Features variable to Global instead of defined it for each Extensions on the dialplan.
  • When a call has been Answered and the called user hangup, the caller channel will also be terminated.
16812008-01-24
  • When Parking Lot ring back, it will ring the extension that parked the call and if no one picks up again, it will send the parked caller to the CallForward rules of the extension (by example, the Voicemail or Follow Me).
16802008-01-24
  • Now properly detect VoIP Accounts and Trunks current status from Asterisk in Realtime Monitor.
16792008-01-24
  • Fixed minor bug with Switch Board data updates.
16782008-01-24
  • Minor bugfixes to Realtime and Switch Board:
    • Now properly load Asterisk base library when updating data.
    • Fixed Call Transfer action via Parking Lots (in list mode).
16772008-01-24
  • If 'Enable Hotdesk' is not checked on a Class of Services but that the Hotdesk feature code is in the allowed services list, we must not create the dialplan configuration. Please note that the 'You are not authorized to dial out PSTN' message is played exclusively by the Hotdesk AGI script.
16762008-01-24
  • Minor updates to Asterisk Manager (AMI) library code.
  • Enhanced Realtime & Switch Board:
    • Optimized Realtime and Switch Board backend.
    • Support Call Recording (Monitor) in Switch Board.
    • Allow to make new Outgoing call from Phones and Hotdesk in Switch Board.
    • Allow to Hangup active channels and calls.
    • Display current calls on Switch Board (support multiple calls).
    • Allow management of Voicemail messages for Phones and Hotdesk.
    • Allow management of Conferences (view/kick/mute/unmute participants).
    • Allow to Login / Logout as Agent or Hotdesk extension.
    • Support Pause / Unpause for Agents.
16752008-01-24
  • We have add a new option to Enable/Disable SIP domains support globally on the interface, SIP domain are now turn off by default and if you want to enable it, you must go to Configuration -> Channels -> SIP and check the option 'Enable SIP domains'.
16742008-01-22
  • Code Cleanup and minor fix for Undefined variables on the SQL driver backend.
16732008-01-22
  • On Reports -> Call Distributions (ACD) -> Agents, we now verify if agents are currently logged and/or paused and adjust Connect and Not-Ready timers.
16722008-01-22
  • Remove unused code for Switchboard module on the Commit window.
16712008-01-22
  • Do not display the Queue (ACD) menu item if the module is not enabled on Configuration -> Modules.
16702008-01-21
  • Fix a problem where Remote Extensions are not defined on Cisco 7940/60 Phone Provisioning (Thanks Kevin).
  • On Cisco 79xx Provisioning, the Logo URL can now be defined when 'Use Internal PBX service' is enabled.
16692008-01-18
  • On QueueLog parser, unset 'last_login' variable when the agent logout.
16682008-01-18
  • Small change on Billing -> Rates page, add a note that the specified cost is per minute.
16672008-01-18
  • Fix a display error on Reports -> Telephony -> Informations when the extension type is set to Agent (Thanks Jacques).
16662008-01-17
  • If the Tone Indication (Country) is set to South Africa (Alcatel) (za-a), we must specify 'za' on the zaptel configuration file (Thanks Doug).
16652008-01-15
  • The RTP Keepalive parameters in SIP has been added to options list when using Asterisk 1.2 (Thanks David).
16642008-01-14
  • Remove Agent name on the queues.conf file since it change information on Asterisk 'show queues' that made it unparsable by Realtime Monitor and Call Distribution (ACD) reports.
16632008-01-14
  • Realtime Monitor Update:
    • Small fixes has been made on Current State counter when an agent is On Call.
    • When a static agent is not available (phone unreachable), it will no longer show as Logged on the Agents summary.
16622008-01-11
  • We now specify a second interface in member definition for Queue(ACD). The Queue application will monitor this second device's state for the member, even though it actually calls the first interface. (See ticket 11603 on http://bugs.digium.com).
16612008-01-11
  • Fix undefined variable and a minor variable conflict name on the Telephony -> Reports -> General page.
16602008-01-11
  • On Email-to-Fax, fix a bug on the Subject parsing function and always save message source when Hylafax is enabled.
16592008-01-11
  • You can now defined a Local Identifier on Virtual Fax (Hylafax).
16582008-01-11
  • When using custom Voicemail operator, an option to use User Defined Call Forward has been added. (Ticket: 425DDE).
16572008-01-10
  • Multiple enhancements, bugfixes and cleanup on Virtual Fax:
    • On the Email-to-Fax script, we now use Hylafax/IAXmodem as transport to transmit outgoing fax, if not installed, SpanDSP will be used.
    • Automatically generate Email confirmation on success/failure on Email-to-Fax and enable Cover page creation.
16562008-01-10
  • Realtime monitor has been updated:
    • Added new data for Interfaces, VoIP Accounts, Conferences and Parking Lots.
    • Now display when an extension (phone) is in use or not.
    • Initial release of Telephony Switch Board.
16552008-01-09
  • Bugfixes to Realtime Reports for Queues and Agents:
    • Channel column wasn't displayed correctly in for Queues Summary -> Agents.
    • Updated Thresholds configuration parameters for Queues and Agents (in Queues settings).
    • Now allow multiple thresholds for a specific column to be used.
16542008-01-08
  • Fix minor display error on Interface menus (Digital and VoIP interfaces).
16532008-01-08
  • Convert in lowercase the Class of Service used in Virtual Fax (iaxmodem).
  • The Asterisk module directory is lib on both i386 and x86_64 platforms.

ScopServ Telephony Server 1.4.11

RevisionDateDescription
16522008-01-07
  • Bugfixes on Queues and Agents reports:
    • Now ignore /n tag from agent channels when parsing reports data (where needed).
    • Logged Time, Available Time and Not Ready values are now displayed correctly (was only updated once agent logged off in previous versions).
    • Fixed bug parsing agent channel to get proper agent extension (Agent/ value) in Realtime reports.
    • Now display Agent Full Name in Realtime reports.
    • Display hour:minutes:seconds instead of minutes:seconds in Realtime reports.
16512008-01-07
  • Fix minor undefined index error on ACD reports.
16502008-01-07
  • When an extension is set to "Do Not Disturb" mode via the Feature Code (*78), calls are no longer sent to Agent on Queue (ACD) (Ticket: C1F244).
16492008-01-07
  • Support for Extension Range (ex. 100-199) on the CallerID lookup script on Outgoing Lines (see revision 1644 for details). Only available when using a SQL source/backend.
16482008-01-05
  • Default Park timeout has been changed from 45 to 99999 seconds.
16472008-01-05
  • Cleanup some old/unused code on Feature List backend.
16462008-01-05
  • Oops!, fix a parsing error on AMI settings page.
16452008-01-04
  • When using the ChannelSpy feature code and that the monitored extension is an Hotdesk extension we now retrieve the source channel.
16442008-01-04
  • It's now possible to change the Outgoing CallerID Number, Name and Presentation by fetching information from an external source, based on the original CallerID, by example an SQL table or a CSV file (see Example #14 at http://devel.scopserv.com/docs/mass).
16432008-01-04
  • Fix display column for type 'set' (checkbox).
16422008-01-04
  • Fix multiple issues on Incoming Lines with Virtual Fax, the email notification is now working when using TDM (FXO) interface (Ticket: 3DDD1D).
16412008-01-04
  • It is now possible to defined filter per month on Applications -> Scheduled Tasks. By default all months are selected (Ticket: 321D09).
16402008-01-04
  • Fix a problem where RingGroup extensions aren't visible on Flash Operator Panel (Ticket: F3BB43).
16392008-01-03
  • Call Distributions (ACD) reports can now be filter by Start/End Time.
16382008-01-03
  • We have add 'shared_lastcall' option in Queue (ACD) configuration, this is useful to make the queue respect the wrapuptime of another queue for a shared member. NOTE: This option is currently only available when using Asterisk SVN version but will be soon available on Asterisk 1.4.x.
16372008-01-03
  • Also rewrite the SLA display on Call Distributions -> Answered Calls.
  • Fix a typo on Unanswered Calls reports.
16362008-01-03
  • Add 'Pause Code' in Configuration -> Features Code that allow to specify a reason for the Pause. The agent dial the Agent Pause feature code then can dial multiple time the 'Pause Code' feature and specy the reason. An administrator can view codes on Reports -> Call Distributions -> Tag/Wrapup Code.
16352008-01-03
  • When we verify for DKMS status on Sanity Check (Commit window), if the directory is not readable then we automatically change permissions on the /var/lib/dkms directory.
16342008-01-03
  • We have rewrite the way we display Service Level Agreement (SLA) on Call Distributions (ACD) -> Abandonned Calls. The call is now totaled once if between a time interval (ex. 10-20s, 20-30s) (Ticket 472569).
16332008-01-03
  • You can now view Agent Detail (Raw Log) from Reports -> Call Distributions (ACD) -> Agents.
  • Add new report in Call Distributions -> Tag/Wrapup Code to display Agents Pause Code.
16322008-01-03
  • Fix a minor display error on the GUI when Undefined Extensions line are defined in Incoming Lines.
16312008-01-03
  • Remove a limitation on the QueueLog (ACD) parser that only process first 50000 rows (Thanks Doug).
  • Add a new internal function to fetch the list of all Pause (ACD) code from the database.
16302008-01-03
  • Fix undefined variable error on the Phone Detection Scan when no WAN interface is defined on Network Configuration.
16292008-01-03
  • Add missing Sangoma A400 (analog) card on the list of supported cards on Auto-Detect script.
16282008-01-03
  • Multiple updates and bugfixes has been made to Realtime Monitor:
    • Updated PHP code used to check if asterisk is currently running.
    • Don't process any realtime data updates when asterisk is stopped (return no data).
    • Fixed total number of agents in Telephony Agents summary.
    • Now display integer value for Telephony agents Averag Hold time.
16272008-01-02
  • Add DUNDi support on Applications (Ticket: 9D77DC).
  • Allow to map an application to a Class of Service (ex, dial *123XXX to reach any 3 digits (XXX) extension on the default class of services, etc).
16262008-01-02
  • You can now send a call to a specific channel (Zap) on Outgoing Lines, currently only group has working (Thanks Jean-Philippe).
16252008-01-02
  • You can now customize RTP timeout/activity on a per VoIP Account Interface, this allow to specify custom values for a specific trunk.
  • On Interface -> VoIP Account, Options has been splitted on 2 separates section, Networks (NAT/RTP) and Options (DTMF/Codecs).
16242007-12-31
  • Enhancement has been made on Aastra Phone Provisionning for handset/handsfree/audio settings (Ticket: 5CA740).
16232007-12-31
  • It is now possible to choose a MusicOnHold class event if 'Play MoH until answer' is not activated. This allow to specify the class to use when a caller is put on hold. If you specify 'default' as value, it will use the class specified on the Extension/Phone (Ticket: 16FDFA).
16222007-12-30
  • On Sanity Check script, remove an unneeded call to chown (change file ownership) and fix a bug where Disk Space quota check for Snapshot has only executed if Zaptel UDEV support is enabled (huh... yes, this can look weird).
16212007-12-30
  • Change template for Telephony portal blocks.
16202007-12-30
  • Add 'Compensate RFC2833 DTMF transmission' option in the Interface -> VoIP Account menu. This option must have this turned on if connected on another ScopServ/Asterisk pre-1.4 machine or DTMF reception will work improperly.
16192007-12-28
  • Fix minor undefined variable error Phone Summary service.
16182007-12-28
  • Only display IVR Reports item on the menu if the module is enabled.
  • Change image for CDR and ACD reports.
16172007-12-28
  • A new feature was added in Incoming Lines in order to generate a special information tone (SIT) to block telemarketers from calling you. It is also possible to use this function as a destination.
  • We implemented CallerID options in Analog Interfaces -> Incoming Calls to allow you to modify CallerID and route unknown calls.
  • Change Default Number in VoIP Interface -> CallerID (and others sections) from 'Unknown Number' to '0000000000' as a number must be a number :)
16162007-12-28
  • Revert revision 1614, in fact the warning message is displayed only on Asterisk CLI when a remote user/peer try to register on the local server but haven't the hostmode set to Dynamic.
16152007-12-28
  • Several improvements have been made in the Sanity Check function:
    • Sanity Check are now only executed on Full commit instead of each commit (including auto-commit).
    • We now do a verification on Kernel source and Zaptel, Wanpipe and mISDN drivers to ensure they were properly installed and if not installed, try to add it automatically so it will be compiled on next server reboot.
16142007-12-28
  • A warning message is now displayed in the Commit window if a VoIP Account is set to 'Register as User' and host mode is not set to Dynamic.
16132007-12-27
  • It is now possible to enabled / disabled IVR Reports from Configuration -> Modules menu, earlier this option was still active by default and cannot be desactivated.
  • The SIP and IAX2 channels are now enabled by default in Configuration -> Modules during the initial installation.
16122007-12-27
  • We have fixed more warning/notice messages about undefined variables in the backend scripts.
  • The Class of Service for Shared Line Appearance (SLA) is now generated correctly when we create Virtual Trunk.
  • An error has been corrected in the Outgoing Lines section when using Multi-Tenants. The 'wrapup' variable now uses the value corresponding to the tenant.
16112007-12-27
  • Fix a problem on port based Incoming Lines that cannot have duplicate entries with alternate CallerID source (Ticket: 2B6DF4).
16102007-12-27
  • Remove warning messages about undefined variables on Lines -> Incoming Lines when using Port-based routing (analog ports).
16092007-12-27
  • Add missing file (include) for Virtual Extensions (Users Options :: Follow Me, Personal IVR and CampOn), this issue has been introduced in rev 1591).
16082007-12-18
  • Display a message on GUI when special characters are not allowed on a field, by example on IVR or Scheduled Tasks name.
16072007-12-18
  • We now verify if the specified name contain non-alphanumeric (others than a-z and 0-9) in Auto Attendant (IVR), Password List, Music On Hold and Scheduled Task. If an item already configured contain invalid characters, an error will be displayed on Commit window and configuration ignored (not generated).
16062007-12-18
  • Fix comments and header on the General page.
16052007-12-18
  • On Realtime library, verify if the UIDs (uniqueid) is an array, else return nothing (bugfixes).
16042007-12-18
  • Disable Session for all shell (cron) and AGI scripts. The session is not required/used by theses scripts and create lots of file on the sessions directory that are not automatically purge on exit.
16032007-12-18
  • A new option to specify Busy Timeout has been added in Lines -> Outgoing Lines -> Dial Options. The calling channel will be hung up after the specified number of seconds if destination is Busy. If you specify '0', this application will wait until the calling channel hangs up.
  • Set a default timeout value of 30 seconds to Busy when trying to reach an agent in Queue (ACD), otherwise the value is set to 60 seconds in FollowMe, Local Extensions, etc.
16022007-12-13
  • Fix a minor issue on GUI in the Lines -> Incoming Lines section when using Block extensions.
16012007-12-13
  • You can now specify a Music-On-Hold Class on Incoming Lines -> Options.
  • Various bugfixes:
    • Create an internal function for 'SetMusicOnHold' and create compatible dialplan for Asterisk 1.2 and 1.4.
    • Remplace all occurences of 'SetMusicOnHold' to use new function.
    • Cleanup code on Incoming and Outgoing Lines backend.
16002007-12-12
  • Fix a tenant issue when using Port based routing in Incoming Lines.
15992007-12-12
  • Fixed bug w/ Configuration options (under Settings): General tab wasn't displayed due to recent updates to configuration files.
15982007-12-12
  • Updated Reports pages:
    • Cleanup of reports page (minor PHP/HTML code updates).
    • Now display a message when no report data is available in current report.
    • Now use checkboxes instead of multi-select list to select queues, IVR or call types.
15972007-12-11
  • Wrong value (first one only) was specified when using multiple SIP domains.
15962007-12-11
  • SIP Domains are now generated one per line (when multiple sip domains are specified).
  • It is now possible de specify Destination context (Class of Service) for SIP domains by using a comma (example: ,).
15952007-12-11
  • Bugfix for SIP Domains: domain= lines should not be created when values are empty in GUI.
15942007-12-11
  • Fix undefined variable and add more error message on Commit when the trunk for a Special or Emergency Line is not valid.
15932007-12-11
  • When using the Local channel, we must absolutly use the 'No Release' flag (/n) else we are unable to see Agent status with 'show queues' on Asterisk CLI (Revert revision 1575).
  • Add a notice message in ACD -> Queues when the Transfer option is enabled that when call are answered out of a queue, transfers of calls must be done using Asterisk '#' transfers (source: http://www.voipinfo.org/wiki/view/Asterisk+cmd+Queue)
15922007-12-11
  • Bugfix of SIP Domains: they are now saved in asterisk sip.conf configuration file.
  • Updated SQL driver to take care of recent changes to Agents (moved from Extensions to ACD -> Agents).
  • Cleanup of Index page and updated icons.
15912007-12-11
  • Cleanup of static ScopServ configuration files.
  • Updates to Interface:
    • Now use checkboxes selection instead of multi-select where it can be done to help users to select multiple options (instead of using CTRL on keyboard).
    • Created new 'ACD' section for easy management of Queues and Agents (when option is enabled).
    • Agents are now managed under ACD -> Agents section.
    • Moved Extensions Group and Pickup Groups under Extensions section.
    • Moved Agent Groups, Queues and ACD Tag/Pause Code under ACD section.
    • Removed old (now unused) Group section.
  • Bugfixes:
    • When selecting some telephony modules (Fax, Flash Operator Panel, Billing, SMDR) the related configuration wasn't displayed until configuration was saved. Now, when selecting one of theses options, the form is updated instead (no need to save).
15902007-12-10
  • On Snom Phone provisionning, we now disable Redirect Ringing by default else any ringing will be transfered to BLF key if user presses any BLF key when their phone is ringing (Ticket: F6D11C).
15892007-12-04
  • If a Scheduled Task name contain a space or dash (-), we must encode the filename to avoid error when moving file.

ScopServ Telephony Server 1.4.10.1

RevisionDateDescription
15882007-12-03
  • Several modification have been made to Realtime ACD Monitor to increase performance and recude memory and CPU usage. We now skip 'RINGNOANSWER' event when importing Queue (ACD) log in SQL database and Agent are now sorted by name in Agents Summary.
15872007-11-29
  • Add a missing parenthesis in Scheduled Tasks dialplan.
15862007-11-22
  • You can now specify a value of 0 second to disable the script to terminate active channel for more than "x" seconds.

ScopServ Telephony Server 1.4.10

RevisionDateDescription
15852007-11-20
  • A memory leak has been fixed in Realtime Report -> Channels and fix an undefined variable warning message.
15842007-11-20
  • Fix minor error and undefined variable in Telephony -> General pages.
15832007-11-20
  • Add a 'Line Label' option in Polycom Provisioning -> Options. This parameter allow to choose which mode (Extension Number or Full Name) will be used to display line informations on phone LCD.
15822007-11-20
  • Multiple undefined variable and/or index warning messages (only visible on PHP error log file) have been fixed in configuration generator (backend).
15812007-11-16
  • Log UniqueID of channel and bridged channel for Non-ACD calls (Realtime)
  • Trap signal and do a clean shutdown when the Queue2SQL script is interrupted.
  • Fix display/layout in Reports -> ACD -> Agents when no data are available.
15802007-11-15
  • Another batch of bugfixes in the Realtime Monitor windows for Queue (ACD) calls. Fix Non-ACD and Logged Time.
15792007-11-15
  • We now track Non-ACD calls made by an agent in Queue (ACD) reports. This applied to both Historical and Realtime reports.
  • Fix a display issue with 'Current State' in Realtime Monitor -> Agents Summary.
15782007-11-15
  • Multiple issues has been fixed on Historical and Realtime reports for Queues (ACD).
15772007-11-14
  • The recovery mode in Queue2SQL (ACD) script has been enhanced and now regenerate data for Realtime Monitor.
  • In Realtime Monitor, we now store informations for login, pause and notready timers per queue.
  • If an agent is paused then logout, we calculate the difference and increment the notready timer (Realtime).
  • Fix display of AgentID (ACD) in Realtime Monitor.
  • We now tag internal call to an IVR as 'Application'.

ScopServ Telephony Server 1.4.9.1

RevisionDateDescription
15762007-11-12
  • You can set fallback destination on 'Repeat Menu' destination.
15752007-11-12
  • Remove the "/n" (no release) option in Local channels when log as an Agent in Queue (ACD) system.
15742007-11-12
  • Remove 'Auto Logoff' option in Applications -> Queues (ACD).
15732007-11-12
  • Add Date Time settings for SCCP channels in the SEP.cnf.xml files.
15722007-11-12
  • Add 'Realtime Monitor' in the Service list.
15712007-11-12
  • Support for Aastra 51i (1 line), Aastra 53i (3 lines) and Aastra 55i (4 lines) in the Auto Provisioning System.

ScopServ Telephony Server 1.4.9

RevisionDateDescription
15702007-11-10
  • We now use OUTBOUND_GROUP_ONCE variable instead of OUTBOUND_GROUP in Agent and Local extensions dialplan, this mainly fix a transfer problem in Queue (ACD). The OUTBOUND_GROUP_ONCE variable work exactly like OUTBOUND_GROUP except it will get unset after use so it won't get accidentally inherited.
15692007-11-10
  • When a Password/PIN is required on Outgoing Lines, we now reset CDR information after an authentication and don't save current data before resetting it. Since we must always answer the line prior to playback audio, this fix issue where all records have ANSWERED as disposition.
15682007-11-09
  • Fix 'Not Ready' and 'Available Time' columns for Queues (ACD) and change the algorith for 'Occupancy (%)' column in Realtime Monitor. Occupancy Level formula is now: ((talktime + notready) / loggedtime ) * 100
  • Fix layout for Extensions (Phone) status in Realtime Monitor.
15672007-11-09
  • Fix an authentication error when viewing IVR and ACD detailled reports (using icons in CDR report).
  • Multiple issues in Call Type (Incoming/Outgoing/Internal) function has been fixed and a new type 'Forward' (FollowMe/Transfer) has added.
  • Add 'Forward' and 'Application' in Call Direction Filter.
15662007-11-08
  • A script has been added when a Feature Code is called. This allow to get the real extension number where the CallerID wouldn' match the extension.
15652007-11-08
  • Add library for Extensions (Phones) and Hotdesk status in the Realtime Monitor.
  • Column to display Overflow Calls (unanswered/falback) has been added in the Queues Summary (Realtime Monitor).
15642007-11-08
  • A new option has been added to send keepalives in the RTP stream to keep NAT open in Configuration -> Channels -> RTP and Phones -> Extensions (for SIP channels only).
15632007-11-08
  • The TimeZone parameter in Voicemail configuration is now always generated, no matter if 'Play Message Enveloppe' is checked or not.
15622007-11-08
  • On the Hotdesk script, check if the channel type is mISDN and if this is a Blind Transfer, we must check for dialed extensions.
15612007-11-08
  • Fix a variable conflict that can cause some extensions to not be generated on Commit..
15602007-11-08
  • When we generate Aastra provisioning files, we now check if the 'dhcp' parameter has been defined, and if not, we then set the default value to 'True' as it can be possible that some phones do not have the 'dhcp' parameter activated.
15592007-11-02
  • Add a new tab in Reports -> Call Distribution to list Overflow calls.
  • It's now possible to list answered calls in Call Distributions -> Answered Calls.
  • Fix an undefined variable error in Print header (in popup windows).
15582007-11-02
  • Fix a problem in dial script (AGI) when we forward a call to an external number.
15572007-11-01
  • Include Inter-Tenant Access Code in the 'all-outgoing' context when a Class of Services is configured to 'Include All Outgoing Lines'.
15562007-11-01
  • Move function to generate objects in Switchboard (Operator Panel) is now executed as last action in Commit script.
15552007-11-01
  • Change default DST value to North American rule in Snom provisionning (This apply to Fireworx PBX only).
15542007-10-31
  • In Call Details (CDR) reports, we now verify if the call has been processed by a Queue (ACD) and if this is the case, display an icon that open a popup window with all call details in Queue.

ScopServ Telephony Server 1.4.8

RevisionDateDescription
15532007-10-31
  • Rename 'Unanswered calls' to 'Overflow calls' in Reports -> Call Distributions.
  • In ACD reports, Agent Login and Logout can now be filtered by queue.
15522007-10-31
  • ACD reports are now more accurate. Fix miscalculation in Call Distribution by Weekday and Hour reports (Ticket: FC8EB3 and 167A42).
15512007-10-31
  • Fix a calculation problem for Start/End Date in Reports -> Call Distribution -> Call by Weekdays.
15502007-10-31
  • In some case, telephony package can be installed before core and this generate an error during installation. We now verify if the core package is installed.
15492007-10-31
  • Fix wizard link for Phone Detection (Network Scan) in Telephony -> General.
15482007-10-30
  • Automatically clean old messages logfiles in Asterisk each night.
15472007-10-30
  • In the 'getPhoneChannels' function, we must unset the 'channel' variable on each loop else the value is inherit from last pass. This fix an issue when an agent log into a Queue (ACD).
15462007-10-29
  • On Commit, verify if Switchboard (Operator) is installed and set objects in the database.
15452007-10-29
  • Fix display of Incoming Calls in Reports -> General.
  • Add missing dialplan for Live Call Tagging/Wrapup.
15442007-10-27
  • Add a missing closing parenthesis in Virtual Fax extensions.
15432007-10-26
  • Import new function to list Abandoned and Unanswered calls in Queues (ACD).
15422007-10-26
  • Multiple changes in Queue Log parser has been made. An incoming ACD call is now counted as abandoned only when the caller hangs up before the call is answered by an agent or before the call is routed to an other destination. Call that has bot been answered or abandoned are counted as Unanswered.
15412007-10-26
  • Verify if the destination Voicemail mailbox exist when a user forward a message in Web interface (Ticket: A9FB59).
15402007-10-26
  • A keycode is now required to unlock experimental features in GUI.
15392007-10-26
  • Fix a problem where agents cannot receive calls if Extension and CallerID (Internal) are different. We now verify what is the extension that match the calling channel.
15382007-10-26
  • Automatically delete orphan file if the target of a symbolic link is deleted. This is used by Voicemail Broadcast feature if the message is removed from the broadcasted mailbox.
15372007-10-26
  • Add 'Voicemail Broadcast' option in Voicemail extension type.
  • You can now do 'live call tagging' using Call Tagging/Wrapup Code. Options has been added in Configuration -> Features Code.
  • New reports for Call Tagging/Wrapup are available in Reports -> General (Non-ACD) and Reports -> Call Distributions (ACD).
  • It's now possible to specify multiple Tag/Wrapup Code per call using 'Live Tag'.
15362007-10-26
  • We add new arguments to queue2sql script to recover 'queue_log' file. (Example: --recover /var/log/asterisk/queue_log.2).

ScopServ Telephony Server 1.4.7

RevisionDateDescription
15352007-10-25
  • Fix a major issue where agents cannot unpause on some server.
15342007-10-25
  • Fix typo when we generate config for SIP ToS.
15332007-10-24
  • Remove unused field in Destination widget (bug introduced w/ DUNDi Lookup... now fixed).
15322007-10-24
  • Multiple Permissions issues has been fixed in Telephony reports (Thanks Dave).
  • Add Realtime Monitor permission in Reports tree.
15312007-10-24
  • Minor typo in phones backend.
15302007-10-24
  • In Flash Operator Panel, IAX phones (extensions) buttons are now correctly configured in 'op_buttons.cfg' file (Ticket: C4E81F).
15292007-10-24
  • We have rewrite the 'Browse' window in Music on Hold when using 'Native' or 'MP3 Directory' mode.
15282007-10-24
  • Filter and Database Update popup windows are now resizable in Reports -> Call Details.
15272007-10-24
  • Add support for Snom 370 in Phone Provisioning.
  • Option to select firmware version (6 or 7) for Snom has been added to provisionning.
15262007-10-23
  • Code cleanup in Configuration files. Each section has been splitted in separate files.
  • Initial import of SQL tables for Asterisk Realtime (ARA).
15252007-10-23
  • Fix a minor issue with the 'Stop Asterisk' link in Detect Interface window.
15242007-10-23
  • Add 'DUNDI lookup' in Incoming Lines destination list.
15232007-10-23
  • Add Advanced CallerID options in Lines -> Incoming Lines, this allow to specify the Caller Presentation mode.
15222007-10-23
  • If using Wanpipe digital interface, you can now specify clock mode (NORMAL/MASTER) from Interface -> Digital Interface. This will change the value of TE_CLOCK in wanpipe configuration files (Ticket: 906FD1).
15212007-10-23
  • The network options (DHCP or static IP) in Phone Provisioning are no longer available when creating template since it cannot be used to assign unique IP addresses to each phone. This applied to Aastra, Snom and Sipura phones. (Ticket: 38C939).
15202007-10-23
  • Fix undefined variable in Config -> Billing -> Accounts when clicking on 'Display Report' link.
15192007-10-23
  • In Miscellaneous -> Password List, you can now assign a custom account code for each PIN (ex. PIN 1234 will set the accountcode to customerxyz).
15182007-10-22
  • Fix log parsing in Tools -> Asterisk Log when using Asterisk 1.4.
15172007-10-22
  • Add MWI configuration per line on Aastra 57i provisioning.
15162007-10-22
  • Agent have now access to Realtime and historical ACD reports and Flash Operator Panel.
15152007-10-22
  • In General -> Extensions list, IP addresses are now clickable and will open phone web page (if available) (Ticket: 4C5AF9).
15142007-10-22
  • Add summary (total/average) in Reports -> General and Reports -> Call Detail (CDR) (Ticket: 1EC880).
  • Fix minor undefined variable in CDR reports.
15132007-10-22
  • On Snom provisioning, if Internal Directory is disabled (MicroBrowser), then you can specify a custom URL for directory.

ScopServ Telephony Server 1.4.6

RevisionDateDescription
15122007-10-22
  • Fix a problem with Virtual Station extension (Shared Line Appearance).
15112007-10-22
  • Minor layout fix in Miscllaneous -> Provisioning.
15102007-10-21
  • Move 'Flash Operator Panel' item and permissions in the Reports tree menu (Thanks Erik).
15092007-10-21
  • Fix a problem in Miscellaneous -> Provisionning when using multiple tenants.
15082007-10-20
  • Remove 2nd feature code option from Features Codes -> Agent Pause (ACD) since it unused. Note that the Agent Pause feature automatically toggle status between pause/unpause with the same feature code (Ticket: 610B56).
15072007-10-19
  • Support for Shoutcast Music On Hold is now fixed (require mpg123).
15062007-10-19
  • Only list Virtual Fax that are associate with the current tenant when we select 'Virtual Fax' as a destination (ex. Incoming Lines).
15052007-10-18
  • Fix a redirect to login page problem with some link in Action list.
15042007-10-18
  • A new option has been added in Phones -> Extensions -> User Options., it now possible to Call Forward a call when the Extension status is Unavailable. This can happen when a SIP device is not connected or when an Hotdesk user is not logged.
15032007-10-18
  • The Service Level in Queue (ACD) is now calculated by our own scripts and values from Asterisk are now ignored since they aren't preserved across restart and/or reload.
  • A queue with no activity has now a Service Level of 100% (it has answeved everything of nothing).
15022007-10-18
  • Fix some undefined variables in Manager library.
15012007-10-18
  • You can now set a password (single or list) for all Extensions and Applications defined in the server.
15002007-10-18
  • Fix a bug where Virtual Extension user options do not appear by default (Ticket: E2E3FB).
14992007-10-18
  • You can now filter CDR reports by Account Code (Ticket: 73A80D).
14982007-10-18
  • Check if 'app_fax.so' is installed and use SendFAX/ReceiveFAX instead of RxFax/TxFax (SpanDSP) (patch 10815 from Digium bug tracker).
14972007-10-17
  • A new option has been added in Configuration -> Call Details (CDR) to automatically send all CDR events to the manager (AMI).
14962007-10-17
  • Fix a problem when going to Tools -> Telephony -> Database and trying to do a Cleanup Database (Ticket: 7C8ED9).
14952007-10-17
  • Replace all occurence of 'agent-notconnected' to 'agent-notlogged' when we generate dialplan for Queue (ACD) functions (Ticket: C1B46C).
14942007-10-17
  • Commands used to lookup CallerID name and Blacklisted number are now fully compatible with all Asterisk versions, including 1.4.
  • Remove unique phone number restriction in Lines -> CallerID Lookup, it's now possible to have the same number listed in CallerID Lookup and Whitelist.
14932007-10-16
  • When an extension act as a Voicemail operator, it now possible to use Call Forward rules defined for this extension (Thanks Christian).
14922007-10-16
  • We now call the 'faxreceive' macro from a different context that have is own 'h' (hangup) extensions in order to send Fax notification (Email/Printer).

ScopServ Telephony Server 1.4.5

RevisionDateDescription
14912007-10-15
  • Fix a deprecated command in Voicemail Extensions type when using Asterisk 1.4.
14902007-10-15
  • Fix an issue where Voicemail greeting is not played correctly on Asterisk 1.4.
14892007-10-15
  • Check if app_changrab.so is installed, if not, disable the feature.
14882007-10-11
  • Add IVR reports permissions in Phone -> Extensions -> Web GUI.
14872007-10-11
  • It now possible to restrict which Queues (ACD) an admin (Admin -> Users) can enabled in Extensions -> WebGUI -> ACD reports.
14862007-10-11
  • More deprecated fix for Asterisk 1.4. (Prefixing the mailbox with an option in Voicemail) (Ticket: 584F9C).
14852007-10-11
  • Update Tone Indication configuration file and add the following countries in the list: Austria, Bulgaria, Belgium, Switzerland, China, Czech Republic, Denmark, Estonia, Spain, Israel, India, Japan, Malaysia, Philippines, Sweden, Singapore, Thailand and Venezuela.
  • South Africa uses two switch types, so add a Tone Indication for both switch (Alcatel and Siemens).
14842007-10-10
  • Fix SessionID in Link for all applications in Tools -> Telephony when using SSH tunnel or http://localhost to reach GUI.
14832007-10-09
  • To make IVR report easier to understand, we add a new column that display informations about the Destination of the IVR key.
14822007-10-09
  • Add support for 'TIFF' files in Email-to-Fax scripts (Virtual Fax).
14812007-10-09
  • More check has been added to avoid duplicate line when importing Queue Log in SQL database.
  • Ignore 'ADDMEMBER', 'REMOVEMEMBER', 'PAUSE' and 'UNPAUSE' events when we import Queue Log file. Note that we use PAUSEALL and UNPAUSEALL status for Agents.
14802007-10-09
  • Fix a problem with Agent Pause/Unpause in ACD Queues.
  • We must use 'DATABASE SHOW' instead of 'DATABASE GET' when retrieving Persistent Members status in Asterisk since 'DbGET' truncate data at 255 characters when using Asterisk Manager Interface (AMI).
14792007-10-09
  • Add an option in Applications -> Application to Send DTMF digits after the call has been answered when the destination is set to Extension/External Number (Tciket: F2552A).
14782007-10-09
  • Check if 'logrotate' configuration directory exist and copy config file for Asterisk.
14772007-10-09
  • Verify CDR records (Call Direction, Recording files, etc) on a hourly basis, not daily.

ScopServ Telephony Server 1.4.4

RevisionDateDescription
14762007-10-05
  • Fix SessionID in URL (link) for Switchboard and Realtime module in End-user (Client) menu.
14752007-10-05
  • Fix an issue on Outgoing Line when using Password List in multiple Tenants.
14742007-10-04
  • It's now possible to defined Username/Password for Hylafax services in Interface -> Virtual Fax -> Authentication.
  • Add 'IAXmodem (Virtual Modem)' in Services list, this is required for Hylafax support.
14732007-10-04
  • Add a new option in Configuration -> Commit Menu to automatically generate (Commit) configurations on update of the Telephony package.
14722007-10-04
  • Merge multiple Scheduled Task (crond) in a single script. Since this script is executed at each minute and that most script only run at a specific interval/time, we have less function call to made and the server load average is now much lower.
  • Remove unused 'vmcheck' and 'monitor_file' scripts (merged).
14712007-10-04
  • We must not use 'sudo' when application is already running as root.
  • Only change ownership of file/directory if it not writable.
14702007-10-04
  • On some rare condition, Asterisk can write corrupted info on Queue Log so we now check format of some fields to check if they are valid.
14692007-10-03
  • Fix link for Auto-Detect (Interface) and Network Scan (Provisioning) when using http://localhost.
14682007-10-03
  • Add Jitter Buffer settings in Configuration -> Channels for Zap, SIP, MGCP and H.323 channel (Require Asterisk 1.4+).
14672007-10-03
  • Implementation of the 'Shared Line Appearance' (SLA) module for Asterisk 1.4. This module can be enabled in Configuration -> Modules and Trunk/Station can be defined in Interface -> Shared Line Appearance.
14662007-10-03
  • Remove 'Caller Join in Transfer' option in Snom provisioning and always set this value to 'off' by default.
14652007-10-03
  • Remove Agent settings in Configuration -> Agent (ACD) since it no more used and work only with 'chan_agent'.
14642007-10-03
  • Support for 'chan_agent' (ACD) was been removed. All the configurations for Queues (ACD) are now automatically generated in Dynamic mode.
14632007-10-03
  • Fix Operator destination in Ring Group (Extension).
14622007-10-02
  • Add Sanity check in the Commit screen. Check Zaptel (UDEV) permissions if enabled and automatically disable Snapshot if disk space in the Snapshot directory is lower than 500 MB.
14612007-10-02
  • Fix an issue when we set the default Voicemail destination to 'Voicemail Main' when an user press '*' (Thanks Dave).
14602007-10-02
  • Add DigitTimeout and ResponseTimeout in the Voicemail Main macro (dialplan).
  • When we generate Ring Group (Extensions) configuration and destination is an Application, we now use 'Goto' instead of a local channels.
14592007-10-02
  • Duplicate the 'Update Database' link in the Reports -> General page.
  • On the 'Update Database' popup window, we now execute table cleanup functions and verify or Monitoring files.
14582007-10-02
  • Add 'Update Database' item in Reports -> Call Details in order to synchronize CDR database and verify if some call has not been tagged.
14572007-10-02
  • Fix redirection to Login screen when we apply Filter in Call Detail reports.
14562007-10-02
  • Add missing parameters in Voicemail configuration when the file is generated by the 'vmpass' script (Ticket: EED7CC).
14552007-10-01
  • When we defined Global variables in Asterisk 1.4 dialplan, the use of the 'g' flag is now deprecated. We use Set(GLOBAL(foo)=bar) instead.
14542007-10-01
  • Fix SQL query to fetch data in Reports -> General -> Incoming Calls.
14532007-10-01
  • Virtual Fax has been moved from Configuration to Interface menu.
  • Support for HylaFAX is now integraded in GUI. You can defined a Virtual Printer in Interface -> Virtual Fax.
  • Add Virtual Fax (HylaFAX) module in Configuration -> Modules.
  • Add global settings (identification and permissions) for HylaFAX in Configuration -> Virtual Fax.
  • We now generate SIP/IAX2 configuration on each commit.
14522007-10-01
  • Remove unused Changelog on SVN repository.
14512007-09-29
  • Add a new function in Interface (Digital/Analog) backend to execute custom scripts when using Sangoma (Wanpipe) cards.
14502007-09-28
  • Check running Asterisk version when we parse "SHOW CHANNELS", format changed from 1.2 to 1.4.
  • Fix Table header name for Agents Summary in Realtime Monitor.
14492007-09-28
  • Add 'Protect IVR (Factory Reset)' setting in Sipura/Linksys Provisioning (Ticket: 4687E0).
14482007-09-28
  • It is now possible to Install/Remove sounds packages from Configuration -> Language menu using the Packages Manager.
  • Add 'Spanish' in the list of language for Sounds files.

ScopServ Telephony Server 1.4.3

RevisionDateDescription
14472007-09-28
  • Be sure that the SessionID tag (ScopServ) is always specified on an URL. This fix multiple problem when using tunnel to reach the server and no more create duplicate session file.
14462007-09-28
  • In the Commit popup window, we now reload Asterisk Manager Interface (AMI) configuration in Asterisk.
14452007-09-28
  • On Commit, display a warning message if an invalid ToS value for IAX channels has been set.
14442007-09-28
  • Fix a config error when using E&M Wink or E&M CAS E1 mode in Digital Interface.
14432007-09-28
  • In Phones -> Speed Dial section, it is now possible to specify a SIP/IAX channel identifier to make call to remote server. The 'SIP URI' format is also supported (sip:[exten@]host[:port]).
14422007-09-28
  • Add missing Print menu in Reports -> Telephony -> Informations.
  • When we Print a report, do not display the 'Columns to Display' widget.
14412007-09-27
  • When an Hotdesk extension made an Attended/Blind Transfer, we now verify DNIS/CallerID variable.
14402007-09-27
  • When an Hotdesk extension login, we now cleanup the AstDB database (Ticket: BEC254).
  • Several problems were fixed when an Hotdesk user/extension want to transfer a call (Ticket; A21197).
14392007-09-27
  • Re-implement 'Park Orbit' option for Softkey in Snom provisioning.
14382007-09-26
  • You can now specify the port to be used for IAX account if you cannot use the default value (4569).
14372007-09-25
  • Cleanup unused files on Asterisk configuration directory on Commit.
14362007-09-25
  • When you click on the Commit button in the General menu, all the configurations will be regenerated, no more need to click again on the 'Force Change' link.
  • The detection of the Asterisk version installed on the system is now automatic, it is not more necessary to specify the version in the configuration.
14352007-09-24
  • The application DBDel has been deprecated on Asterisk 1.4 so we now use the DB_DELETE function if Asterisk version is greater or equal than 1.4.

ScopServ Telephony Server 1.4.2

RevisionDateDescription
14342007-09-24
  • Agent Pause/Unpause status is now working correctly when an agent has been automatically paused by 'autopause' option.
14332007-09-24
  • The Tools menu has been renamed to Miscellaneous.
  • Multiple issues has been fixed on the ACD login script.
  • Fix a problem when an agent is already logged on a different desk.
  • If an agent log but is not member of a queue, playback Goodbye message and hangup.
  • Update Changelog file
14322007-09-24
  • Add support for 'Action URL' (Soft Key) in Snom Provisioning.
14312007-09-24
  • Always use NPA-NXX cache file if not older than 60 minutes when we do a 'Full Commit'.
  • Fix an issue where old Voicemail directory aren't always deleted on Commit (Executed on Commit when a change has been made on an Extension or 'Full Commit').
14302007-09-21
  • On Commit, we now check/compare Hotdesk databases key and if extension is already logged, then do not delete the key.
14292007-09-21
  • Verify if the caller is an Hotdesk extension and set the CallerID.
14282007-09-21
  • The 'Ringing Service' feature have been rewrited in AGI.
14272007-09-21
  • Fix a dialplan error on IVR when using 'Repeat Menu'
  • With Asterisk 1.4, we must disable 'autofallthrough'.
14262007-09-19
  • Fix a dialplan error that hangup/drop the call when we press '*' on a Voicemail to reach the admin menu.
14252007-09-18
  • In Virtual Extensions, 'Play a Message' has been added to the Fallback destination list.
14232007-09-18
  • A problem with 'fax2ps' parameter has been fixed (Virtual Fax).
14222007-09-18
  • Fix an error on Reports -> General -> Channels when have E1 interfaces.
14212007-09-18
  • Also delete old data in IVR table if 'Purge Old CDR records' is enabled.
14202007-09-14
  • Fix a problem in Telephony -> General -> Extensions where informations for SCCP channels are missing if the devices is already prefixed by SEP on configurations.
14192007-09-14
  • Expire the lock file after 1 hour in the script that verify for Monitor/Recording file.
14182007-09-13
  • Ability to search by CallerID (Name and Number) has been added to the Filter windows in Call Details Report.
  • Minor change on the layout (disposition) of the CDR filter window.
14172007-09-13
  • We now handle Fax notification in the Hangup extensions. (It's the expected behaviour that commands after RxFax command in the dialplan are not executed). in the dialplan are not executed.
14162007-09-13
  • Small fix (typo) on Auto-Detect scripts for Wanpipe/Zaptel Interfaces.
14152007-09-13
  • Fix an error on commit when no limit have been specified for the number of allowed extensions in the license.
14142007-09-12
  • Add display code for time columns.
14122007-09-12
  • Fix an error on Phrase Management AGI script (introduced in r1358).
14112007-09-11
  • Fix a logic error when the option 'Disable Scheduler' is not checked on 'Scheduler Task'.
  • Add an Absolute Timeout of 35 seconds when a call go in the dial status macro on Asterisk.
14102007-09-11
  • Replace description of 'Message Waiting Tone' to 'Stutter Dialtone' when create an Analog (Zap) Extensions.
  • Add 'Astribank' in the list of cards model in Analog Interface.
14092007-09-10
  • Add an option in Scheduled Task to disabled the automatic execution (schedule).
  • You can now force the execution of a Scheduled Task by adding a new Application and set 'Scheduled Task' as destination.
14082007-09-10
  • Add a new option on Switchboard to set the number of columns to show.
14072007-09-10
  • Switchboard module must be registered on the License in order to be available.
14062007-09-10
  • Only display the Switchboard module if the package is installed.
14052007-09-10
  • Add options in Phone -> WebGUI to enable Switchboard module.
  • Add link for Realtime Monitor and Switchboard on the Client page.
  • Fix an 'undefined index' error on Provisioning for Cisco 79xx.
  • Update Changelog for 1.4.2 in docs/ directory.
14042007-09-07
  • Remove an 'undefined index' error in the Applications menu.
14032007-09-07
  • Remove all Test files from our SVN repository.
14022007-09-07
  • Only execute Scheduled Tasks that are enabled on GUI.
14012007-09-07
  • We can now have up to 3 expansion modules on the Snom 320, 360 and 370 models so 126 total plus the phone.
14002007-09-07
  • Fix an issue with Day(s) selection in Scheduled Tasks.
  • When using Asterisk 1.4, replace deprecated command on Dial AGI script.
13992007-09-06
  • Don't override fax2ps arguments when using the default printer (i.e. printer name is empty).
13982007-09-06
  • More Asterisk 1.4 compatibility, replace deprecated LANGUAGE() function and use CHANNEL(language) instead.
  • Prefixing the Voicemail mailbox with an option is deprecated on Asterisk 1.4 so we move all leading options to the second argument.
13972007-09-05
  • Add cron script that generate calls for Scheduled Tasks.
13962007-09-05
  • We added support for Scheduled Tasks in Applications menu. It's allow to automatically call extensions at a specific day/time and playback voice prompts, reach an IVR/ACD and more. Possibility to create recurring task is also integrated.
13952007-09-04
  • In Applications -> Call Queues (ACD), you can defined up to 20 thresholds/alarms based on value of available columns. By example, if a queue has more than 100 abandoned calls, the column can be showed in a different color (Require Realtime Engine version 1.2).
13942007-09-04
  • The CDR filter window have been redesigned.
  • Add 'Maximum Ring Time' and 'Maximum Talk Time' threshold on CDR filter window. With theses options, you can generate 'Abuse Call' reports.
  • Display CDR data related to the current call on IVR reports.
13932007-09-04
  • Fix 'undefined variable' error on ACD reports page.
13922007-09-04
  • Verify CDR records for Call Type, Direction and Cost on a daily basis for record that haven't been processed during the day.
13912007-09-04
  • Fix a problem on Polycom microbrowser where ACD calls informations are no longer showed on Idle screen (Ticket: B5FF19).
13902007-09-04
  • Fix an issue with H323 extensions (OOH323).

ScopServ Telephony Server 1.4.1

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RevisionDateDescription
13892007-08-24
  • Add a warning message on the Commit script that inform you if you have reached the maximum users limit that is allowed by your License. If you exceed the number of allowed users, only first 'x' extensions will be generated (where 'x' is the number of allowed users).
13882007-08-23
  • Modify command to Logoff an Agents on Telephony -> General -> Agents to support Agent and Local channels for all Asterisk version (1.0-1.4).
13872007-08-23
  • Fix a typo on Sipura APS when a Line Extension is set to Disabled (Thanks Jacques).
13862007-08-22
  • On Asterisk 1.4, SIP Notify for Ringing and Hold call are now turn on.
  • Fix a typo when generating Call-Limit for SIP devices on Asterisk 1.4.