Page Multiple Tenants at Once
If you would require to page to all or to a certain number of tenants at once, you can create a very simple custom script. See our Custom Scripts page on Developer Resource Center.

Legend

N = New Feature
E = Enhancement
X = Bugfix

V = Affect Visual
S = Affect Script
B = Affect Backend


Release Notes

This section explains some of the new features and significant improvements over previous versions. Note that bug fixes in previous update versions are also included in the current update version.

What will be available on next release ...

RevisionDateDescription
8502010-09-09
  • Update Realtime Monitoring backend to count Non-ACD calls for Agents.
  • Add Non-ACD calls counter to Queue Agent Statistics.
  • Add Total TalkTime for both ACD and Non-ACD calls to Queue Agent Statistics.

ScopServ Realtime Monitor 2.3.1

RevisionDateDescription
8492010-09-07
  • [XS] Only include HTML header file when using CounterPath Bria 3 Microbrowsers.
8482010-09-03
  • [XS] Remove unused files on Bria 3 Microbrowsers.
8472010-09-03
  • [NS] Add Microbrowser scripts for CounterPath Bria 3 (Softphone).
8462010-08-26
  • [XB] Fix ordering issue when getting queue members from SQL database.
8452010-08-25
  • [XB] Fix issue with Agent Channel detection from Device Channel on QueueLog (queue2sql) deamon.
8442010-08-25
  • [XB] Fix error when retrieving initial hotdesk extensions data.
  • [XB] Fix PHP errors when retrieving Asterisk AMI response and connection is lost.
8432010-08-24
  • [EXS] Add a new parameter on addQueueMember and updateQueueMember API function that allow to set the Agent Penalty. We also fix an issue with the updateQueueMember when an agent is not defined as a queue member.

ScopServ Realtime Monitor 2.3-14

RevisionDateDescription
8422010-08-19
  • Fix issue when starting Realtime Monitor system service if no Telephony SQL configuration file is available.
8412010-08-18
  • Fix MySQL replication issues, now properly load custom configuration files used when replication is enabled.
8402010-08-18
  • [ES] Add a new parameter to the 'LoginPhoneToAgent' internal function that can circumvent the Queue verification during login/logout, namely that an agent will be able to connect to a queue where it is not defined in the list of members. This new parameter is used by the "addQueueMember" API method.
8392010-08-09
  • [XS] Fix a problem on the 'listWaitingCallers' API method when no Queue are specified as argument.
8382010-08-09
  • [XS] Fix some issue on the Realtime External API, add the missing declaration for method 'updateQueueMember' and fix a bug on 'addQueueMember' function.
8372010-08-03
  • Fix issues with Asterisk 1.6.
8362010-07-15
  • [XB] Add LoginTime variable when an Hotdesk / Agent log into the system using Realtime / ScopSwitch.
8352010-06-07
  • Add new option to toggle between login to Local Phone Extension or login to External Number on Agent Login form.
8342010-06-07
  • Fix Agent Groups parsing issues when retrieving agents queues from ScopServ database. This was causing some queues to not appear on Agent Login form.
8332010-05-24
  • [XB] When removing a telephony channel from database, make sure that corresponding entry on Queue Callers, Parked Calls and Meetme Users is also removed.
8322010-05-18
  • [XB] Add new Telephony Channels cleanup deamon to clean frozen / locked telephony channels on Active Channels listing each 60 seconds.
8312010-05-18
  • [XS] Add missing SQL indexes for channel and uniqueid on the 'rt_calls_holdtime' table.
8302010-05-13
  • [XV] Fix System Fans and System Temperature graphics.
  • [XB] Now preserve missing parklots settings to rt_data SQL table like parlot extension and if enabled or not.
  • [XB] Now properly return action success/failed status when using HangupChannel and TransferChannel functions on Asterisk Manager Interface (AMI) library.
  • [EB] Add new ParkChannel function to Asterisk Manager Interface (AMI) library.

ScopServ Realtime Monitor 2.3-7

RevisionDateDescription
8292010-03-31
  • Now allow to login agents to specific queues (only available for login from Agent).
  • Add new optional "queues" parameter (array) to API 'addQueueMember' function to allow to specify queues to log agent on.
  • Add new API function 'updateQueueMember' allowing to update current Agent queues without logoff/login (only allowed if agent is logged).
  • Fix display issue: when Hotdeks/Agents where offline, value '0' was sometimes displayed as current location.
  • Now update QueueLog for AGENTCALLBACKLOGIN and AGENTCALLBACKLOGOFF events directly to queue_log SQL db instead of writing to /var/log/asterisk/queue_log file (this avoid file corruption issues).

ScopServ Realtime Monitor 2.3-6

RevisionDateDescription
8282010-03-26
  • Now handle new QueueLog events EXITUNAVAIL and EXITFULL on ScopServ QueueLog deamon (queue2sql).

ScopServ Realtime Monitor 2.3-5

RevisionDateDescription
8272010-03-22
  • Fix issues found on previous release related to calls holdtime storage.

ScopServ Realtime Monitor 2.3-4

RevisionDateDescription
8262010-03-22
  • Fix issue when searching for related call channels on calls Hold Time update in SQL database.
8252010-03-22
  • When there is multiple channels linked together, example for agents calls which use channels like Local/@-agent,, we now save calls Hold Time for ALL channels.

ScopServ Realtime Monitor 2.3-3

RevisionDateDescription
8242010-03-22
  • Remove PHP debug (var_dump) forgot on tests for current release.
8232010-03-22
  • Update Calls Hold Time monitoring to save calls holdtime for both current channel but also for bridged to channel if call is currently bridged in SQL db.

ScopServ Realtime Monitor 2.3-2

RevisionDateDescription
8222010-03-15
  • Add new SQL table for Calls Hold Time (rt_calls_holdtime). This new SQL table will allow to get the time calls was on hold to historical reports (ACD, CDR).

ScopServ Realtime Monitor 2.3-1

RevisionDateDescription
8212010-02-24
  • Fix issue on queue2sql (Queue Log to SQL deamon) where content of configuration file '/var/www/scopserv/telephony/config/mysql.php' was displayed when running deamon.
8202010-02-23
  • An issue on Channel Spy (Monitor) has been fixed when you enable "Spy Group" support in Configuration -> Features Code.
8192010-02-23
  • Add new API function on Realtime Monitor to list all Queues where an agent is logged. The new function is 'realtime->listQueuesByAgent'.

ScopServ Realtime Monitor 2.2.1-7

RevisionDateDescription
8182010-02-23
  • Display Incoming/Outgoing agent calls on DAHDI (Zap) Channels.

ScopServ Realtime Monitor 2.2.1-6

RevisionDateDescription
8172010-02-23
  • Fix minor PHP error related to recent changes.
8162010-02-23
  • When updating hotdesk extensions on backend, make sure that channel, online, phone_ext and phone_tenant values for hotdesks extensions are null when offline.
8152010-02-23
  • When retrieving calls on ScopSwitch, make sure that database key is properly set.
  • Fix detection of channel type for DAHDI channels as a device.
8142010-02-23
  • Fix issue when retrieving Calls from rt_channels SQL table on ScopSwitch™ where some calls wheren't properly matched to proper destination.

ScopServ Realtime Monitor 2.2.1-5

RevisionDateDescription
8132010-02-19
  • Fix ScopSwitch™ panels content selector issue.

ScopServ Realtime Monitor 2.2.1

RevisionDateDescription
8122010-02-16
  • We now properly reset user permissions on the Realtime Monitor when opening the RT window.
8112010-02-16
  • Fix an issue with new RT API functions when the MySQL Replication is enabled.
8102010-02-15
  • Oops, the CheckExtension API function always return true, this is now fixed.
8092010-02-11
  • Add new API (Web Service) functions on the Realtime Monitor that allow to check extensions status, list queues, agents, waiting callers, login/logout an agents, etc.

ScopServ Realtime Monitor 2.2-8

RevisionDateDescription
8082010-02-10
  • Fix issue: configurations where lost after a restart of Realtime Monitor system service.
8072010-01-29
  • Implementation of an Extensions connection history. Each 15 seconds, we compare informations and if a phone has registered/unregistered, then we log the data on the " phones_history " SQL table. Currently no reports display the logged informations.

ScopServ Realtime Monitor 2.2-7

RevisionDateDescription
8062010-01-25
  • Fix broken Conferences Lock/Unlock action.

ScopServ Realtime Monitor 2.2-6

RevisionDateDescription
8052010-01-22
  • Fix Active Conferences listing issue.
8042010-01-22
  • Fix conferences rooms actions issue related to a wrong MySQL field type (was INT instead of VARCHAR) for meetme room ID.

ScopServ Realtime Monitor 2.2-5

RevisionDateDescription
8032010-01-14
  • Fix current calls counter issue for ACD Queues statistics.

ScopServ Realtime Monitor 2.2-4

RevisionDateDescription
8022010-01-13
  • Fix ACD Queues statistics 'Total Calls' issue on active calls.
  • Increase caching on MicroBrowser from 15 seconds to 20 seconds after an Asterisk RESTART, RELOAD or SHUTDOWN.
8012010-01-13
  • Don't display Agent (ACD) status on Polycom Microbrowser Idle screen if not allowed and only when logged as Agent.
8002010-01-13
  • Since Asterisk 1.4.28, Asterisk send ack (response/message) after receiving manager action userevent. We now wait for response after sending a UserEvent to Asterisk.

ScopServ Realtime Monitor 2.2-3

RevisionDateDescription
7992010-01-13
  • FIXED: If we are using ODBC backend on Asterisk instead of AstDB, we now use SQL equivalent.
7982010-01-13
  • DISABLE PREVIOUS CHANGE: If we are using ODBC backend on Asterisk instead of AstDB, we now use SQL equivalent. REASON: Code is for Telephony module version 2.x new SQL Asterisk database but cause issues with setup using Telephony module version 1.x. Will be fixed in a future release.

ScopServ Realtime Monitor 2.2-2

RevisionDateDescription
7972009-12-03
  • If we are using ODBC backend on Asterisk instead of AstDB, we now use SQL equivalent.
7962009-12-03
  • Fix issue where agents with no name specified on configuration aren't displayed.

ScopServ Realtime Monitor 2.2

RevisionDateDescription
7952009-11-12
  • Fix PHP error which was causing blank page for Configuration.
7942009-10-28
  • Fix Call Transfer feature where some calls where routed on wrong Asterisk context.
7932009-10-28
  • Fix Voicemail Move/Forward issue where voicemail messages where transfered to Caller ID as destination mailbox instead of specified destination mailbox value.
7922009-10-26
  • Fix javascript issue with Voicemail messages Move/Forward feature.
7912009-10-26
  • Fix double database INSERT issue for Queues Members.
7902009-10-26
  • Fix Voicemail messages Copy/Forward feature.
7892009-10-26
  • Fix Call Transfer form to allow transfer to feature / application codes.
7882009-10-26
  • Now allow to transfer all calls using ScopSwitch™.
7872009-10-26
  • Fix PHP Fatal Error on Telephony ACD Statistics monitoring deamon.
7862009-10-26
  • Fix issues with PHP microtime(true) function used to get current system time with microseconds as FLOAT value but true/false parameter is incompatible on some PHP 4 systems. Added new function to parse microtime value and return as float which is compatible PHP 4.
7852009-10-26
  • Move RT current version display on the top-right corner of windows zone instead of being displayed on menu bar.
7842009-10-26
  • Fix Call Transfer issue on ScopSwitch™ for Incoming Calls.
7832009-10-26
  • Fix caller ID display issue where < and > brackets where not displayed properly on ScopSwitch™.
  • Reduce calls to Telephony module databases class and use RT databases class instead when can be used.
  • Fix Asterisk Channel Dialed Number (DNID) request from Asterisk.
7822009-10-26
  • Fix backend issue where some data wasn't properly saved due to NULL value instead of 0 value for some boolean fields on MySQL queries.
7812009-10-19
  • Fix Asterisk Manager Interface (AMI) checkup code. Too many requests where sent to AMI from backend scripts. Normally a script is limited to one (1) connection status checkup each 2 seconds.
7802009-10-19
  • Remove some events that aren't usefull from debug output to logs file.
  • Don't output System Monitoring events to Debug Logs files unless file /var/www/scopserv/realtime/.debug_system exist on local filesystem (also need /var/www/scopserv/realtime/.debug_logs file).
  • Don't output Network Monitoring events (including Network Traffic Monitoring) to Debug Logs files unless file /var/www/scopserv/realtime/.debug_network exist on local filesystem (also need /var/www/scopserv/realtime/.debug_logs file).
  • Don't output Telephony ACD Statistics events to Debug Logs files unless file /var/www/scopserv/realtime/.debug_acd_stats exist on local filesystem (also need /var/www/scopserv/realtime/.debug_logs file).
7792009-10-19
  • Reduce Debug Logs outputs to log files so that we don't save debug messages that we don't need and only keep most important things.
7782009-10-19
  • Fix update of System and Network monitoring Enable/Disable checkboxes in Realtime Monitor Configuration, previously changes wasn't properly saved to Realtime database.
7772009-10-19
  • Optimize MYSQL queries from Monitoring Backend scripts.
  • Don't start iptraf logger if Network Monitoring is disabled.
7762009-10-19
  • Dont output debug for Telephony Events to log files unless file /var/www/scopserv/realtime/.debug_events is present on local system.
7752009-10-19
  • Make sure that we don't load twice the initial data after an Asterisk RESTART or RELOAD.
7742009-10-15
  • Make sure that we only process 1 cleanup request for Asterisk Events on MySQL dabase each 60 seconds.
7732009-10-15
  • When an ACD Queue has no calls, display an SLA of 100%.
7722009-10-15
  • Fix PHP error when saving Realtime Monitor configuration.
7712009-10-15
  • Use INSERT DELAYED MySQL query when saving new Asterisk Events to MySQL database.
  • Updated cleanup interval for old Asterisk Events in MySQL database from 2 minutes to 1 minute (60 secs).
7702009-10-15
  • Fix Queues Average Agents Talk Time calculation on Telephony ACD Statistics updater.
  • Fix Total Talk Time and Average Talk Time calculation of ACD Agents Calls to only display statistics for current queue. Previously, when an agent was member of multiple queues and was on active call, the talk time of current call was added on all queues.
7692009-10-15
  • Fix MeetmeLock and MeetmeUnLock events detection on Telephony Conferences monitoring deamon.
  • Fix Link event detection on Telephony Channels monitoring deamon.
7682009-10-15
  • Add new cleanup function to remove Asterisk Events older than 2 minutes on MySQL database.
7672009-10-15
  • Now filter Astersik Events data directly on MySQL query to reduce retrieved data.
7662009-10-14
  • Set default displayed Realtime Monitor version to 2.2
7652009-10-14
  • Update Realtime Monitor system service script to take care of new backend updates.
7642009-10-14
  • Add MySQL database SQL file for new Asterisk Events MySQL table.
  • Update RT databases functions file which include new functions for Asterisk Events.
7632009-10-14
  • New Realtime Monitor backend optimizations:
    • Added new Asterisk Events monitoring deamon which push events data to a MySQL database.
    • Now use Asterisk Events data stored on MySQL database instead of connecting each deamons directly to Asterisk.
    • Reduced connections from Realtime Monitor deamons to Asterisk using Asterisk Manager Interface (AMI).
    • Better Telephony Monitoring data initialization to avoid data updates issues.
    • Better updates of Phone current Hotdesk or Agent status after login/logout.
    • Better debug outputs display for monitoring deamons.
    • You can enable debug logs output to files by creating a new file on path: /var/www/scopserv/realtime/.enable_logs
    • To disable debug logs output to files by removing file on path: /var/www/scopserv/realtime/.enable_logs
    • To enable debug logs output to files you can use this command on SSH: touch /var/www/scopserv/realtime/.enable_logs
    • To disable debug logs output to files you can use this command on SSH: rm -f /var/www/scopserv/realtime/.enable_logs
7622009-10-09
  • Fix debug logs filenames issue.
  • Now save individual log files for each hours to reduce file sizes and allow better research for issues.
  • Now automatically delete logs files older than 48 hours when restarting Realtime Monitor system service.
7612009-10-09
  • Reduce 'SHOW CHANNEL ' requests from Telephony Channels monitoring deamon.
  • Add new function to get DNID specific to an Asterisk channel.
7602009-10-05
  • Fix debug logs output issue occuring in some cases due to a PHP error.
7592009-10-02
  • Minor fix to debug logs outputs.
7582009-10-02
  • Add new Debug Logs file outputs for Monitoring backend for debugging purpose.
7572009-09-16
  • When Scopserv is setup to use MySQL Replication the Queue Log (ACD) table in the 'scopserv_repl' database is used for reporting, but the 'queue_log' table in the 'scopserv' database is used to write the information to. This patch fix this problem (Thanks Doug and Etienne).

ScopServ Realtime Monitor 2.1-32

RevisionDateDescription
7562009-09-14
  • Display Realtime Monitor current version on top menu bar right side (avoid to ask current version related to a screenshot).
7552009-09-14
  • Update ScopServ QueueLog (queue2sql) monitoring deamon to fix reset issue for paused time counter.

ScopServ Realtime Monitor 2.1-31

RevisionDateDescription
7542009-09-10
  • Fix minor PHP error related to last changes on Agents events monitoring deamon.
7532009-09-10
  • On Agents events monitoring deamon, preserve on a cache variable the current phone extension and tenant after login for use for other events such logoff, pause, unpause to get agent current phone.
7522009-09-10
  • Now retries 3 times to connect on Asterisk Manager Interface (AMI) on backend scripts (deamons) if connection failed.
7512009-09-10
  • Fix PHP errors when retrieving phones extensions for ScopServ database and no phone extension value available.
7502009-09-10
  • Update backend scripts (deamons) data loading routine to make sure that main data is loaded first and then updates after.

ScopServ Realtime Monitor 2.1-30

RevisionDateDescription
7492009-09-08
  • Fix update issue for Online Users (Clients) on SQL db.
7482009-09-07
  • Add date/time display to monitoring deamons debug.
7472009-09-07
  • Optimize Realtime Monitor backend process detection routine on Loader, Shutdown and MySQL monitoring deamons.
  • Decrease monitoring interval for automatic deamons restart in case of crashes from 60 seconds to 30 seconds.
  • Increase monitoring interval for MySQL deamon from 5 seconds to 30 seconds.

ScopServ Realtime Monitor 2.1-29

RevisionDateDescription
7462009-09-03
  • When login as agent, make sure that aren't already logged on another device channel.

ScopServ Realtime Monitor 2.1-28

RevisionDateDescription
7452009-09-03
  • On Telephony deamons, now sleep 5 seconds after connection with asterisk has been lost to let enough time to main telephony data loading deamon to grab needed data.
7442009-09-03
  • Update Telephony data loading order.

ScopServ Realtime Monitor 2.1-27

RevisionDateDescription
7432009-08-28
  • Fix issue when using phone or hotdesk extensions with 0 prefix (example: 007).

ScopServ Realtime Monitor 2.1-26

RevisionDateDescription
7422009-08-27
  • Rename 'rt_telephony_phones.php' monitoring deamon to 'rt_telephony_phones_events.php'.
  • Add new 'rt_telephony_phones_status.php' monitoring deamon to monitor all phones state (idle, in use) and current options (agent, dnd, call forwarding, silent monitor) each 60 seconds.
  • Update system service, loading, shutdown and mysql scripts to take care of new monitoring deamons.

ScopServ Realtime Monitor 2.1-25

RevisionDateDescription
7412009-08-26
  • Fix display issues with Agent extensions starting with 0 prefix (example: Agent 007). Thanks Doug!

ScopServ Realtime Monitor 2.1-24

RevisionDateDescription
7402009-08-04
  • Now Agent login to External Number.

ScopServ Realtime Monitor 2.1-23

RevisionDateDescription
7392009-07-28
  • Fix bug on Channels Calls Flow monitoring for Dahdi (Zap) Channels which was causing display issue of calls on ScopSwitch™.
7382009-07-27
  • Fix PHP errors when loading Dahdi (Zap) Channels Groups.

ScopServ Realtime Monitor 2.1-22

RevisionDateDescription
7372009-07-27
  • Now display Dahdi (Zap) Channels Groups calls on Dahdi (Zap) Channels when they are member of the group.
7362009-07-27
  • Now load Dahdi (Zap) Channels Groups from ScopServ database and preserve them on RT database when loading Realtime Monitor system service.
  • Added new RT database table and functions for Dahdi (Zap) Channels Groups.
  • Fixed minor PHP error on Telephony Channels Calls flow monitoring deamon when looking for Dahdi (Zap) Channels Group.

ScopServ Realtime Monitor 2.1-21

RevisionDateDescription
7352009-07-27
  • Fix translation of VoIP Accounts status on ScopSwitch™.
7342009-07-27
  • Minor update to French (fr_FR) language file.
7332009-07-27
  • Make sure that UTF-8 charset is used for translations.
7322009-07-27
  • Update French (fr_fr) locale file.
7312009-07-27
  • Fix some errors on French (fr_FR) language file.
7302009-07-27
  • Fix reset of old agents in queues on Telephony ACD statistics updater.

ScopServ Realtime Monitor 2.1-20

RevisionDateDescription
7292009-07-27
  • Add Asterisk Manager Interface link checkup to Telephony Conferences monitoring deamon.
7282009-07-27
  • Add Asterisk Manager Interface link checkup to Telephony Peers monitoring deamon.
7272009-07-27
  • Add Asterisk Manager Interface link checkup to Telephony Phones monitoring deamon.
7262009-07-27
  • Add Asterisk Manager Interface link checkup to Telephony Hotdesks monitoring deamon.
7252009-07-27
  • Add Asterisk Manager Interface link checkup to Telephony Channels monitoring deamon.
7242009-07-27
  • Add Asterisk Manager Interface link checkup to Telephony Agents monitoring deamon.
7232009-07-27
  • Add Asterisk Manager Interface link checkup to Telephony ACD statistics updater.
7222009-07-27
  • Add Asterisk Manager Interface checkup code to Telephony Voicemails monitoring deamon.

ScopServ Realtime Monitor 2.1-19

RevisionDateDescription
7212009-07-24
  • Use cached page for MicroBrowsers when asterisk is being reloaded or restarted.
7202009-07-24
  • Now properly load language locales to fix translation issue on ScopSwitch pages, grids and graphics windows.
7192009-07-24
  • Fix display of Call Forward, DND, Hotdesk, Agent status of Phone Extensions when phone peer status is OK but extension status is not available.
7182009-07-24
  • Fix Fatal Errors on ACD monitoring deamons when calling MySQL requests to Telephony database that occur in some cases.
7172009-07-24
  • Now properly load proper language locale for Javascript codes.
7162009-07-24
  • Fix some javascript issues with top menu.
7152009-07-24
  • Update French (fr_FR) translation files.
7142009-07-23
  • Update DHTMLSuite MenuBar javascript code to version 1.9.01 (FF 3.5 compatible).
  • Fix listing bug on Agents in Queue window.
7132009-07-22
  • Fix reset of queues and agents statistics when there is no queues or agents available on Telephony ACD monitor.
  • Fix query for current agents channels on Telephony ACD monitor.
  • Fix update of MySQL data when status code was unavailable for Agents on Telephony ACD monitor.

ScopServ Realtime Monitor 2.1-18

RevisionDateDescription
7122009-07-16
  • Fix tenants permissions when logged as custom Horde user. (Thanks Sami!)

ScopServ Realtime Monitor 2.1-17

RevisionDateDescription
7112009-07-16
  • Remove detection of TmpFs partition prevously used in RT 2.0 on Filesystems.

ScopServ Realtime Monitor 2.1-16

RevisionDateDescription
7102009-07-16
  • Fix RPM version parsing.
  • Fix display of current RPM version on RT client index page.
  • Fix selection of Dahdi (Zap) Channels in ScopSwitch™ Panels.

ScopServ Realtime Monitor 2.1-15

RevisionDateDescription
7092009-07-16
  • Fix Waiting Callers monitoring bug for ACD Queues.

ScopServ Realtime Monitor 2.1-14

RevisionDateDescription
7082009-07-16
  • Fix Phones status display in ScopSwitch™ windows.

ScopServ Realtime Monitor 2.1-13

RevisionDateDescription
7072009-07-16
  • Fix update of Phone Options (DND, Agent, Hotdesk, etc) update when Phone Extension is Idle.

ScopServ Realtime Monitor 2.1-12

RevisionDateDescription
7062009-07-16
  • Use PHP MySQL native functions instead of using Horde DB class.
7052009-07-16
  • Only process System and User Events on Telephony PBX monitoring deamon.
  • Fix update on Phone Options when an Agent logoff.
  • Fix update on Queue Member 'Available' status when an Agent logoff.

ScopServ Realtime Monitor 2.1-11

RevisionDateDescription
7042009-07-15
  • Increase sleep interval when Asterisk is stopped or data loading still in progress on monitoring deamons.
7032009-07-15
  • Fix calls type parsing problem when detecting agents channels causing calls display issues.
7022009-07-15
  • Fix PHP error when saving Open windows settings in RT database.
  • Fix PHP error when setting default tenant value when there is only 1 tenant set.
7012009-07-15
  • On the Queue2SQL script, we now ignore all RINGNOANSWER event that have a ring time inferior to 5 seconds.

ScopServ Realtime Monitor 2.1-10

RevisionDateDescription
7002009-07-14
  • Fix another issue with Grids Thresholds.
6992009-07-14
  • Update Detailed Queue Agents statistics icon on Agents in Queues report.

ScopServ Realtime Monitor 2.1-9

RevisionDateDescription
6982009-07-14
  • Fix bugs in Grids Thresholds JavaScript code.
6972009-07-14
  • Update Grids Thresholds settings for new 2.1 windows.
  • Rename In Use to On Call on Grids listings for Queues and Agents.

ScopServ Realtime Monitor 2.1-8

RevisionDateDescription
6962009-07-14
  • Fix parsing of custom SQL db configuration on ScopServ QueueLog deamon.
6952009-07-14
  • Fix primary key issue on RT Queues Members MySQL table.

ScopServ Realtime Monitor 2.1-7

RevisionDateDescription
6942009-07-14
  • Display a Yellow bullet when there is no agents available on Agents in Queues window instead of a Red bullet.

ScopServ Realtime Monitor 2.1

RevisionDateDescription
6932009-07-14
  • Fix creation of Telephony Channels MySQL Database table.
6922009-07-14
  • Fix PHP error causing crashes in Telephony Channels monitoring deamon.
6912009-07-13
  • Return error when agent isn't member of any Queues when login as Agent.
6902009-07-13
  • Fix display issues when logged as Horde user other than 'admin'.
6892009-07-13
  • Fix PHP error causing RT display issue when logged as user.
6882009-07-13
  • Fix MySQL problem on RT data and online users databases.
6872009-07-13
  • Update Monitoring Deamons connected to Asterisk using AMI interface to only receive needed events (system,user,agent,call) according to deamon use.
6862009-07-08
  • Fix a small theme (CSS) problem on Reports -> Realtime Monitor -> General.
6852009-07-08
  • Fix displayed PHP errors when restarting MySQL deamon.
6842009-07-08
  • Update static database for Realtime users permissions instead of memory table to fix data display issues when MySQL is restarted on user side.
6832009-07-08
  • Update Agents Details icon for Queues in ScopSwitch™ windows.
6822009-07-08
  • Update calls channels display code in ScopSwitch™ to use new MySQL calls destination field.
6812009-07-08
  • Update MySQL database file for Telephony Channels table.
6802009-07-08
  • Update Realtime Databases class to use new telephony channels calls destination field.
6792009-07-08
  • Fix detection of Console/DSP (Sound Card) channel in Telephony Channels monitoring deamon.
  • Don't update tenant for faxreceive contexts in Telephony Channels monitoring deamon.
6782009-07-08
  • Save channels calls destinations only on 1 database field to allow infinite numbers of calls destinations to be associated to a specific channel in cases like in Ring Groups.
6772009-07-08
  • Add MySQL deamon monitoring script to automatically restart Realtime Monitor deamons when MySQL deamon is restarted.
6762009-07-08
  • On the QueueLog import script, we now trap all SQL errors and automatically exit the script if an error has been detected, this ensure that all informations stored in the database are valid. The service will be restarted, automatically, the next minute.
6752009-07-08
  • Reload initial Telephony data when Asterisk RELOAD event is received.
  • Force Telephony data deamons to update their data AFTER telephony loader has data has been reloaded.
6742009-07-07
  • Added new ScopSwitch™ windows to only display Agents Online/Offline.
6732009-07-07
  • Now allow to filter Agent and Hotdesk extensions by Online/Offline status in Telephony Grids.
6722009-07-07
  • Add new windows for VoIP Accounts, Phone or Hotdesk Extensions per Tenant.
  • Fix display of Agents in Queues window under Telephony menu.
6712009-07-07
  • Add global Agents status for all queues ScopSwitch™ window under Queues and Agents (ACD) menu.
6702009-07-07
  • Fix permissions problems when in user mode.
6692009-07-07
  • Remove Calls debug output in ScopSwitch™ windows.
6682009-07-06
  • Fix some calls display issues on ScopSwitch™ windows.
6672009-07-06
  • Fix detection of page and faxes calls on Telephony Channels monitoring deamon.
  • Update MySQL table for Telephony Channels.
6662009-07-06
  • Add ScopSwitch™ boxes shadow on FireFox 3.5 web browser.
  • Fix javascript errors on windows loading.
6652009-07-06
  • Hide EVAL() Javascript error on DHTMLSuite MenuBar library displayed on FireFox 3.5.
6642009-07-06
  • Add web browser graphics caching for a 1 week period.
6632009-07-06
  • Fix calls display problems in ScopSwitch™ windows.
6622009-07-06
  • Fixed FireFox 3.5 issue: top menu bar not displayed.
6612009-07-03
  • Implement Messages Waiting Indicator (MWI) for Voicemail Messages on Phone and Hotdesk Extensions if they are online and have new or waiting messages.
6602009-07-03
  • Fix Voicemail Messages listing link in top menu when logged as USER.
6592009-07-03
  • Fix Login/Logout link on top menu when logged as USER.
6582009-07-03
  • Fix Hotdesks Login form.
6572009-07-03
  • Fix Voicemail Messages listing for Phone and Hotdesk Extensions.
6562009-07-03
  • Fix Call Forward display for Phone Extensions in both grids and ScopSwitch™ windows.
6552009-07-03
  • Fix ACD Queues display in Custom ScopSwitch™ panels.
6542009-07-03
  • Fix display of VoIP Accounts in Custom ScopSwitch™ panels.
6532009-07-02
  • Initial ScopSwitch Calls display using new backend code.
6522009-07-02
  • Fix Voicemails permissions.
6512009-07-02
  • If more than 10 queues, display Queues in groups of 10 items.
6502009-07-02
  • Minimize usage of DB->quote() function when calling MySQL requests.
6492009-07-02
  • Update QueueLog Monitoring deamon to calculate Hold Time (Avg. Wait Time) of Callers instead of calculating this information directly from SQL Calls database on Realtime ACD statistics backend script.
6482009-07-02
  • Fix PHP errors in monitoring backend.
  • Fix PHP memory leak in monitoring backend.
  • Optimize monitoring backend code for faster processing.
  • Update Realtime Databases library to return empty array if Database Error.
6472009-06-25
  • Update French (France) translation
6462009-06-23
  • Fix Answered Calls counter for Agents in ACD stats to include current calls.
  • Fix Average and Total Talk Time for Agents in ACD Agents stats.
  • Fix function to get current open client windows on backend.
6452009-06-22
  • Fix Phone Extensions status update in SQL tables for Asterisk Phone Options (Call Forward, DND, ...)
6442009-06-22
  • Fix accents support in Personal Speed Dial directories.
6432009-06-22
  • Finalize Personal Speed Dials directories support using new MySQL backend.
6422009-06-19
  • Update Online Clients code to preserve online clients in a MySQL MEMORY table.
6412009-06-19
  • Update SQL database files.
6402009-06-19
  • Update monitoring deamons to properly take care of specified RT settings.
6392009-06-19
  • Only process Network Traffic monitoring tasks according to specified RT settings.
6382009-06-17
  • Fix refresh issue when updating Queues and Agents (ACD) statistics.
6372009-06-17
  • Fix PHP error in ScopSwitch pages.
6362009-06-17
  • Fix monitoring deamons default configuration to make sure that system and network deamons are enabled.
6352009-06-17
  • Update default version to 2.1 in clients index page.
6342009-06-17
  • Update user preferences code to use new data backend.
6332009-06-17
  • Update telephony actions scripts to use new data backend.
6322009-06-17
  • Update javascript code to use new permissions and data backend code.
6312009-06-17
  • Fix PHP errors in ScopSwitch windows.
6302009-06-17
  • Finalize grids XML script to use new backend data.
6292009-06-17
  • Fix graphics display script to use RRD graphics generated using new backend.
6282009-06-16
  • Update data display scripts to use new backend.
  • Update permissions code.
6272009-06-16
  • Update queue callers monitoring code.
6262009-06-16
  • Update common configuration files.
6252009-06-16
  • Update display configuration files.
6242009-06-15
  • Update French (France) translation
6232009-06-12
  • Update Parameters script to save settings in new RT MySQL backend.
6222009-06-12
  • Add new MySQL tables used by new RT backend to config folder (tables will be automatically generated when new RT installed).
6212009-06-12
  • Update system service script.
  • Add new Realtime Database class for new MySQL MEMORY backend.
  • Remove old System Informations class (now in Monitoring).
  • Remove old RRD Storage class (now in Monitoring).
  • Remove old Asterisk Functions class (now in Monitoring).
6202009-06-12
  • Unmount old TmpFS filesystem when starting new RT 2.1 backend.
  • Cleanup old data files when starting new backend.
  • Fixed RRD storage and make sure that new backend files are compatible with new backend.
6192009-06-12
  • New Phone MicroBrowsers code using new MySQL MEMORY backend.
6182009-06-12
  • Remove old backend microbrowsers code.
6172009-06-12
  • New Monitoring backend using MySQL MEMORY tables instead of local data files.
6162009-06-12
  • New Monitoring backend using MySQL MEMORY tables instead of local data files.

ScopServ Realtime Monitor 2.0.2

RevisionDateDescription
6152009-06-10
  • On the QueueLog import script, we now turn on the 'mysql_auto_reconnect' parameter. This attribute determines whether DBD::mysql will automatically reconnect to mysql if the connection be lost.
6142009-05-26
  • Don't allow to login as agent unless if member of a queue.
6132009-05-25
  • Update file permissions code used for Phones MicroBrowsers data files.
6122009-05-25
  • Fix monitoring data folder permissions updates problem that was causing some load issues.
6112009-05-25
  • Fix display of SpeedDial entries with name (entries specified as ;).
6102009-05-22
  • Update to Asterisk Originate command send to asterisk on Channel Spy requests.
6092009-05-22
  • Fix display of External Number in Speed Dial directories.
6082009-05-22
  • Fix monitoring data folders and files permissions problem.

ScopServ Realtime Monitor 2.0.1

RevisionDateDescription
6072009-05-08
  • It now possible to hide DND and CallForward status in Microbrowser.
6062009-05-04
  • Remove header (title) bar on Polycom MicroBrowser.
6052009-05-04
  • Fix blank idle page for Polycom MicroBrowser.
6042009-05-04
  • Use PHP include instead of require when loading MicroBrowser templates files.
6032009-05-04
  • Don't generate main MicroBrowser page for Phones from MicroBrowser updater deamon. They are not dynamically generated when requested.
  • Optimizations to MicroBrowser deamon.
6022009-05-04
  • Don't display initialization page for MicroBrowser when using dynamic files.
  • Add templates file for main MicroBrowser page of snom, aastra and cisco phones.
6012009-05-04
  • Re-Set updates interval for MicroBrowsers data to 10 seconds (was set to 2 for debug).
6002009-05-04
  • Now allow dynamic content to be returned to MicroBrowser pages in addition to currently returned static data files generated from MicroBrowsers updater.
  • Now dynamically generate hotline MicroBrowser page for SNOM phones.
5992009-05-04
  • Now properly check memory usage from MicroBrowser updater deamon.
  • Remove hotline microbrowser page from generated pages by MicroBrowser updater (not dynamically generated from display script).
5982009-05-04
  • Fix error in microbrowser causing fatal error in MicroBrowser monitoring/updater deamon for SNOM phones.
5972009-05-01
  • Fix folders creation for data files due to recent optimizations to monitoring data functions library.
5962009-05-01
  • Securize monitoring data folder from web access (deny from all).
5952009-05-01
  • Reset last run timestamp if higher than current time (can happen on system date/time update) and force processing in deamons.
5942009-04-30
  • Initialize Monitoring Data I/O (Inputs/Outputs).
5932009-04-30
  • Optimize Asterisk Channels and Calls monitoring deamon.
  • Set extension key to ScopServ Extensions data array.
5922009-04-28
  • Fix agent display on idle page for Polycom MicroBrowser.
5912009-04-28
  • Cleanup old temporary data files used by old RT 1.x version when starting RT 2.x loader.
5902009-04-28
  • Reset monitored phones from Telephony MicroBrowsers updaters on restart.
5892009-04-28
  • Update microbrowser display scripts to use new backend updater.
5882009-04-28
  • Remove old MicroBrowsers display scripts.
5872009-04-28
  • New MicroBrowsers deamon to updates templates (pages) according to phone layout and microbrowser settings specified from phone URL. Once a phone make first microbrowser request, phone is added to a monitoring list. Once added the backend will automatically start update of microbrowser pages at each 10 seconds.

ScopServ Realtime Monitor 2.0

RevisionDateDescription
5862009-04-21
  • Fix caching problem that can cause display issues on Telephony Queues monitoring windows. This could affect both realtime grids and ScopSwitch™ data.
  • Official Release 2.0-2
5852009-04-20
  • Fix display of Paused Agents in ScopSwitch -> Agent Extensions.
5842009-04-20
  • Minor fix to caching of scopserv agents channels in Telephony ACD monitoring deamon.
5832009-04-20
  • Fix Telephony Peers Monitoring deamon error when saving data files.
5822009-04-17
  • Don't send SCCP peers data request in Telephony Peers Monitor (not functional).
5812009-04-17
  • Increase usage of cache data on Asterisk Reload for MicroBrowsers from 5 seconds to 15 seconds.
5802009-04-17
  • Fix other bugs related to Dahdi Channels selection on Custom ScopSwitch™ panels.
5792009-04-17
  • Fix HTML display error on edit for ScopSwitch™ panels.
5782009-04-17
  • Fix Dahdi Channels selection for custom ScopSwitch™ panels.
5772009-04-17
  • Fix Voicemail messages listing problem when in user mode.
5762009-04-17
  • Fix Telephony ACD statistics reports problems related to recent optimizations to Telephony ACD monitoring deamon.
  • Make sure that only non-acd talk time for current day is calculated event if call started on previous day.
5752009-04-17
  • Use cached data for 5 seconds on MicroBrowsers when an Asterisk Reload has been detected.
5742009-04-17
  • Make sure that Personal Speed Dial data is properly updated after added/deleted Speed Dial.
5732009-04-17
  • Fix permissions problem related to allowed Speed Dial directories.
  • Don't automatically display Voicemail Messages and Speed Dial windows on loading if previously open.
5722009-04-17
  • Fix calls permissions problem for users with old RT 1.x permissions.
5712009-04-16
  • Fix audio problems when making calls from realtime monitor. (Thanks Dave!)
5702009-04-16
  • Fix login/logout button when in user mode.
5692009-04-16
  • Now properly update menus according to allowed windows permissions for users.
5682009-04-16
  • Update permissions on grids and scopswitch™ windows to use new phone realtime monitor permissions.
5672009-04-16
  • Finalize Phone Extensions permissions for Realtime Monitor.
5662009-04-16
  • Add Telephony Phone extensions parameter file for Realtime Monitor and ScopSwitch permissions. This file is called from Telephony module when editing a phone extension with Realtime Monitor and ScopSwitch™ enabled.
5652009-04-16
  • Optimize Telephony Voicemail monitoring deamon and fix parsing problem with long tenant names.
5642009-04-16
  • Now get Phone and VoIP Accounts peers in Telephony Peers Monitoring deamon from ScopServ DB instead of monitoring data files.
5632009-04-16
  • Optimize Telephony Peers Monitoring deamon to only update peers status each 60 seconds if client(s) are online on Realtime Monitor GUI, else at each 300 seconds default. The peer status will also be updated if the current status has been updated from Telephony PBX PeerStatus event.
5622009-04-16
  • Now monitor PeerStatus and Registry (server-side registrations) events from Asterisk in Telephony PBX Monitoring deamon.
5612009-04-16
  • Now properly display calls to local extension channel in ScopSwitch™.
5602009-04-16
  • Add better support of Local channels on Telephony Calls Monitoring deamon.
5592009-04-15
  • Minor update to configuration form.
  • Now take care of configuration settings when generating menu to hide disabled items.
5582009-04-15
  • Update Realtime Monitor system service to use new deamons loader and shutdown scripts.
5572009-04-15
  • Remove old RT 1.x and 2.x BETA loader for Realtime Monitor deamons.
5562009-04-15
  • Now make sure all deamons are stopped before starting new deamons in Realtime Monitor loader.
5552009-04-15
  • Add new Realtime Monitoring deamons Loader script.
5542009-04-15
  • Add new Realtime Monitor shutdown script for Monitoring deamons.
5532009-04-15
  • Minor update to Realtime Monitor configuration settings.
5522009-04-15
  • Now take care of new Realtime Monitor Enable/Disable setting on Network Monitoring deamon.
  • Set Traffic Monitoring deamon as disabled by default.
5512009-04-15
  • Update System Monitoring deamon to take care of Enable/Disable setting in Realtime Monitor configuration.
5502009-04-15
  • Update Traffic Monitoring deamon to take care of new Realtime Monitor configuration settings in GUI.
5492009-04-15
  • Now save realtime configuration data to /data/config.data file.
5482009-04-15
  • Update Deamons configuration options.
5472009-04-15
  • Optimize Network Monitoring deamon to reduce some load caused by this script.
5462009-04-15
  • Optimize System Monitoring deamon to reduce load.
  • Now process RRD data and graphics updates for System windows directly on System Monitoring deamon.
  • Remove old RRD data updater and RRD graphics updater deamons.
5452009-04-15
  • Reduce Asterisk requests from Telephony ACD Statistics updater deamon.
5442009-04-14
  • Initial implementation of Realtime Configuration settings.
5432009-04-14
  • Major optimizations on Queues and Agents (ACD) Statistics deamon (backend).
5422009-04-14
  • Fix PHP errors in Telephony Calls Monitoring, Telephony ACD Statistics and Network Traffic Monitoring deamons.
5412009-04-14
  • Fix caching problem when getting Telephony SpeedDials list from ScopServ database.
5402009-04-13
  • Enhance display of Outgoing Calls to Paging/Intercom feature.
5392009-04-13
  • Finalize Calls Monitoring and Display for Paging and Intercom calls.
5382009-04-13
  • Only update channels paths (current path, source, destination) only for some Asterisk Aplications (Dial, AppQueue, Dial, AppDial, Set, ...).
  • Add Telephony Calls Monitoring support for Page & Intercom feature.
5372009-04-13
  • Fix PHP errors displayed when unknown conference data got from Asterisk for ScopSwitch™ Conferences boxes.
5362009-04-09
  • Finalise display of Calls on Dahdi (Zap) Channels in ScopSwitch.
5352009-04-09
  • Fix PHP errors displayed when parking lots aren't enabled in Telephony Calls Monitoring deamon.
5342009-04-09
  • Fix detection of dialed destination of Dahdi (Zap) Channels.
5332009-04-09
  • Initial support of Calls Monitoring on Dahdi (Zap) Channels and Channels Groups.
5322009-04-09
  • Rename 'Busy&NoAnswer' on Phones MicroBrowser to 'Busy,NoAns' when both Call Forwarding on Busy and On No Answer is enabled on phone.
5312009-04-07
  • Display 'Busy&NoAnswer' instead of 'Busy & No Answer' for MicroBrowsers Phone Status page.
5302009-04-07
  • Fix bug related to & usage on string 'On Busy & No Answer' for MicroBrowser Phone Status page. Now use & instead.
5292009-04-07
  • Now display Phone Extension fullname for Queues Agents in both Realtime and ScopSwitch™ windows when using static agents.
  • Fix detection of static phone agents when using Direct Channel (SIP/IAX) in Telephony Experimental mode.
5282009-04-07
  • Fix display of Logged On for Agents when using Device Channel (SIP/IAX) with Telephony Experimental mode.
5272009-04-06
  • Block any load/updates requests for Grids XML if another request is already running.
5262009-04-06
  • Fix display of ScopSwitch™ boxes in Internet Explore 6 and 7 (not tested in IE8 yet but should works fine!).
5252009-04-03
  • Only update icon for Start/Stop Recording of Calls if recorded from Realtime GUI.
  • Always display On-Call icon when there is calls for VoIP Accounts and Extensions in ScopSwitch™.
5242009-04-02
  • Now call directly 'mixmonitor start/stop channel' asterisk command to start and stop Calls Channels recording in ScopSwitch™.
5232009-04-02
  • Now display current Channel state after caller ID for calls in ScopSwitch™.
  • Only allow calls transfer for Incoming Calls in ScopSwitch™.
5222009-04-02
  • Display voicemail icon for call status in ScopSwitch™ when call is leaving a voicemail message.
5212009-04-02
  • Add Calls Recording and Monitoring actions to Parked Calls in ScopSwitch™.
5202009-04-02
  • Add display of waiting time for Parked Calls in ScopSwitch™.
  • Add missing calls monitoring redbox template.
5192009-04-02
  • Minor updates to ScopSwitch™ boxes display.
5182009-04-02
  • Re-implement Calls Monitoring feature.
  • Finalize Calls Recording feature.
5172009-04-02
  • Add detection of call recording from Realtime Monitor to Telephony Calls monitoring deamon.
5162009-04-01
  • Fix minor PHP error due to last changes.
5152009-04-01
  • Fix reading problem of Asterisk Database variables from deamons.
5142009-03-31
  • Now display dialed number in ScopSwitch™ on VoIP Accounts for outgoing calls.
5132009-03-31
  • Update monitoring intervals for Voicemail Boxes monitoring deamon.
5122009-03-31
  • Update network monitoring interval for Network Interfaces and DHCP clients to 10 seconds if a window using theses data is open, else each 45 seconds if a realtime monitor client is online, else at 300 seconds default.
5112009-03-31
  • Now catch PeerStatus event and update peers status when received (don't force if already processed less than 5 seconds ago).
  • Now update Telephony Peers status each 60 seconds instead of 30.
5102009-03-31
  • Now properly stop old RT 1.x deamons when running if any on service startup/restart.
5092009-03-31
  • Fix playback of Voicemail Messages.
5082009-03-31
  • Don't display 'Line 2 Not in Use' when there is only 1 call.
5072009-03-31
  • Update windows position limit on left side. Now allow to hide a part of window with minimum 100 pixels displayed.
5062009-03-31
  • Fix error displayed when stopping realtime monitor system service from GUI and updated system service script.
5052009-03-31
  • Now get current realtime monitor version from cache data file created on system service startup. Index page loading is now faster.
5042009-03-31
  • Now get current ScopServ Realtime RPM version when starting monitoring deamons and preserve in data folder.
5032009-03-31
  • Remove debug display of version in main index page.
5022009-03-31
  • Update System Service script to take care of new deamons.
5012009-03-31
  • Set default action executed when calling main Realtime Monitor loader script to 'start deamons'.
5002009-03-31
  • Remove status bar text displayed after cookie download.
4992009-03-31
  • Fix Telephony Queues monitoring deamon crash.
4982009-03-30
  • Display current installed Realtime Monitor RPM package version on main index page.
4972009-03-30
  • Fix display of detailled agents stats on Polycom MicroBrowser.
4962009-03-30
  • Rename 'Logged on' columns to 'Location'.
  • Fix display of static queues agents.
4952009-03-30
  • Fix support of static agents in telephony queues.
4942009-03-30
  • Now preserve login and last pause/unpause timestamps when monitoring Asterisk Queues Members events.
4932009-03-30
  • Split Telephony Phone, Agent and Hotdesk Extensions monitoring into 3 separate deamons.
  • Split Telephony Queues monitoring from Applications monitoring deamon.
  • Update Last Login/Pause functions used for agents extensions.
  • Fix PHP errors in Telephony Phones monitoring deamon.
  • Update main Realtime Monitor loader to include new deamons.
4922009-03-27
  • Fix agents stats display.
4912009-03-26
  • Make sure that windows can't be hidden on bottom right corner.
4902009-03-26
  • Add checkup code to avoid to put a window over menu or in a way that make it unclosable.
4892009-03-26
  • Process RRD data and graphics updates at lowest system priority (using 'nice -n 19')
4882009-03-26
  • Fix display and updates of ScopSwitch™ pages in Single or Detached window mode.
4872009-03-26
  • Update new MicroBrowsers code for Aastra, Cisco, Snom and Polycom phones.
4862009-03-25
  • Fix problems on Telephony Peers monitoring deamon.
4852009-03-25
  • Optimize Network Monitoring deamon.
4842009-03-25
  • Cleanup old temporary configuration files.
4832009-03-25
  • Fix display of sound card, virtual extension, virtual voicemail, virtual fax and ring group extensions in custom ScopSwitch™ Panels.
  • Update colors coding for ScopSwitch™ boxes.
  • Fix known issues with current Calls Flow monitoring code.
4822009-03-20
  • Update Telephony Calls flow monitoring deamon.
4812009-03-18
  • Fix monitoring of VoIP Accounts on Calls Flow monitoring.
4802009-03-17
  • Initial implementation of Calls Flow monitoring using new RT 2.x backend.
4792009-03-17
  • Update Parked Calls to display current Park Duration instead of Remaining Park Time.
  • Update Parked Calls to display Parked By.
4782009-03-17
  • Rename 'Queues Agents Status' window to 'Agents in Queues'.
  • Now display Entered Position of Waiting Callers for ACD Queues.
  • Now preserve global agents statistics on all queues, this will allow more detailled reports in RT and ScopSwitch.
4772009-03-16
  • Re-implement old MicroBrowsers code, but will need updates.
4762009-03-13
  • Enlarge a little bit the ScopSwitch™ boxes.
4752009-03-13
  • Fix cookies problem save problem.
4742009-03-13
  • Fix Do Not Disturb (DND) display for ScopSwitch™ Phone Extensions.
4732009-03-13
  • Display Phone status in ScopSwitch™ Agent Extensions.
4722009-03-13
  • Display current Phone Status in ScopSwitch™ Hotdesk Extensions.
4712009-03-13
  • Update display of ScopSwitch™ Phone Extensions device status in boxes.
4702009-03-13
  • Fix re-opening of open windows problem due to recent cookies changes.
4692009-03-13
  • Hide 'General Configuration' tab from Configuration menu (not available yet).
4682009-03-13
  • Allow to display ScopSwitch™ panels in Agents in Queues and Waiting Callers in Queues windows.
4672009-03-13
  • Update ScopSwitch™ windows for Agents in Queues and Callers in Queues to use new ScopSwitch™ boxes layout.
4662009-03-13
  • Now display Tenant tabs on All Phone/Hotdesk/VoIP Accounts windows.
4652009-03-13
  • Display of ScopSwitch™ panels into other panel or window now fully working.
4642009-03-13
  • Add configuration option to ScopSwitch™ Panels to specify to allow display of a specific panel into another panel or into any other ScopSwitch™ windows.
4632009-03-13
  • Now allow to create empty zones in ScopSwitch™ Panels.
4622009-03-12
  • Cleanup ScopSwitch display script code.
4612009-03-12
  • Fix ScopSwitch Panels space between boxes.
4602009-03-12
  • Reduce ScopSwitch boxes width.
4592009-03-12
  • Update menu to allow display of ScopSwitch™ Panels in one common window or one window per panel.
4582009-03-12
  • Colorize ScopSwitch™ boxes according to current status.
4572009-03-12
  • Updated ScopSwitch boxes layout.
4562009-03-12
  • Add function to automatically truncate title if needed on ScopSwitch™ windows.
4552009-03-12
  • Initial implementation of ScopSwitch™ Panels feature.
4542009-03-12
  • User shorter user key for permissions.
4532009-03-11
  • Display larger ScopSwitch boxes.
4522009-03-11
  • Use shorter user actions title in top menu bar.
4512009-03-11
  • Avoid caching when requesting current configuration data from ScopServ database.
4502009-03-11
  • Fix top menu actions when logged as user not displayed due to a permissions problem.
4492009-03-11
  • Fix memory total problem in RAM/SWAP Memory graphics.
4482009-03-11
  • Fix update of system load RRD graphic.
4472009-03-11
  • Fix windows permissions problem when in user mode.
4462009-03-11
  • Fix problems related to windows configuration file when editing web gui user permissions on Telephony Phone Extension settings.
4452009-03-11
  • Fix problem with & caracter on grids list XML.
4442009-03-11
  • Fix tooltip display problem.
4432009-03-11
  • Make sure that ACD and Telephony peers monitoring data are properly updated for ScopSwitch windows.
4422009-03-11
  • Update BETA readme file.
4412009-03-11
  • Add control under Tools menu to stop/start/refresh ScopSwitch™ pages.
4402009-03-11
  • Display message when no ScopSwitch data currently available.
4392009-03-11
  • Fix PHP errors on ScopSwitch Agent Extensions window.
  • Minor display update on ScopSwitch Hotdesk and Agent Extensions windows.
4382009-03-11
  • Fix permissions problem on ScopSwitch windows.
4372009-03-11
  • Fix PHP error in ScopSwitch window for Conferences when there is no active conferences on Asterisk.
4362009-03-11
  • Update ScopServ database backend functions.
4352009-03-11
  • Add ScopSwitch window for Conferences.
4342009-03-11
  • Update deamons debug message for parked calls when requesting parking lots range from ScopServ database.
  • Request static conferences list from ScopServ database.
4332009-03-11
  • Minor update to display of ScopSwitch Parking Lots.
4322009-03-11
  • Add ScopSwitch window for Parking Lots to Realtime BETA.
4312009-03-11
  • Now save a monitoring data file for Parking Lots range (from/to).
4302009-03-11
  • Now allow to Hangup or Transfer waiting callers in Queues.
  • Add ScopSwitch windows for Agents in Queues.
  • Add ScopSwitch windows for Waiting Callers in Queues.
4292009-03-10
  • Rename 'Level' column to 'Penalty Level' in Queues and Agents windows.
  • Updated Agents in Queues ScopSwitch boxes.
4282009-03-10
  • Add new ScopSwitch code for ACD Queues and Agents.
4272009-03-09
  • Added ScopSwitch page for Phone Extensions.
  • Added ScopSwitch page for Agent Extensions.
  • Added ScopSwitch page for Hotdesk Extensions.
4262009-03-09
  • Initial implementation of ScopSwitch on new RT 2.x BETA.
4252009-03-03
  • Fix updates problems on graphics caused by lastest changes to system service control on main client index page.
  • Display warning on client index page when system service is stopped.
4242009-03-03
  • Don't display graphics when realtime monitor system service is stopped.
4232009-03-03
  • If Administrator, allow to control Realtime Monitoring deamons system service on main RT client index page.
4222009-03-03
  • Increase menu widths for Telephony -> Queues and Agents and Tools -> Open Windows.
4212009-03-03
  • Use new updates engine for graphics to avoid 'Content loading, please wait ...' window message.
4202009-03-03
  • Only update current active grids when multiple tabs.
  • Display grids last update in window status bar.
4192009-03-03
  • Fix minor menu and windows permissions problem.
4182009-03-03
  • Only display network traffic monitoring menu and windows if iptraf is installed.
4172009-03-03
  • Only start Network Traffic monitoring deamon if IpTraf is installed on system.
4162009-03-03
  • On Iptraf logger startup, make sure Iptraf is stopped and logs and locks.
4152009-03-03
  • Start and stop iptraf logger for Network Traffic monitoring and update logger settings from realtime system service.
4142009-03-03
  • Re-implement graphics and windows specific to Traffic Types (http, ssh, voip, etc).
4132009-03-03
  • Only cleanup traffic monitoring log on startup if older than 5 minutes.
4122009-03-03
  • Now update RRD data for Network Traffic directly in Traffic Monitoring deamon.
  • Now update RRD graphics for Network Traffic directly in Traffic Monitoring deamon.
  • Now generate only 1 graphic per interface and time period including all traffic types (ssh, http, mail, ...).
4112009-03-02
  • Fix traffic monitoring logs cleanup.
4102009-03-02
  • Fix Traffic Monitoring cache problem.
4092009-03-02
  • Now update RRD graphics each 60 seconds if a realtime client is online, else each 300 seconds (5 minutes).
4082009-03-02
  • Update realtime system service to display status of new RRD deamons.
4072009-03-02
  • Split RRD data and graphics updates into two separate deamons.
4062009-03-02
  • Update windows for Network Traffic monitoring.
4052009-03-02
  • Update Network Traffic Monitoring menu items.
4042009-03-02
  • Increase window and graphics width for Network Traffic Usage.
  • Display number of current packets and mbytes transferred in Network Traffic Usage graphics.
4032009-02-28
  • Now generate 1 rrd file for each traffic types (ssh, voip, etc) to allow new traffic types to be added in the future without breaking current RRD data.
4022009-02-27
  • Fix wrong RRD file path for Network Interfaces Traffic monitoring.
4012009-02-27
  • Now update graphics only for visible window and tabs.
  • On window tabs change, if graphics are displayed automatically update graphics data if needed.
  • Display graphics last update on RT window status bar.
4002009-02-27
  • Added Traffic Monitoring deamon to main RT loader deamon.
  • Display Traffic Monitor deamon status in system service.
3992009-02-27
  • Add a unique identifier to avoid browser caching on graphics update.
3982009-02-27
  • Add windows configuration for new Traffic Monitoring.
3972009-02-27
  • Added new menus from Traffic Monitoring.
3962009-02-27
  • Update graphics display script to load graphics from new graphics path.
3952009-02-27
  • Update system monitoring intervals to 20 seconds when a realtime client is online and to 60 seconds default interval.
  • Now use LAZY rrdtool graphics setting to only generate graphics when needed.
  • Fix graphics generated for Network Traffic Monitoring.
3942009-02-27
  • Fix RRD file updates for Network Traffic Monitoring.
3932009-02-27
  • Reset cleanup interval of 5 minutes (best setting) for traffic monitor deamon.
3922009-02-27
  • Cleanup iptraf monitoring log files each 15 minutes instead of each 5 minutes in traffic monitor deamon.
3912009-02-27
  • Cleanup old iptraf log files on traffic monitor restart.
  • Cleanup old iptraf log files each 5 minutes in traffic monitor.
  • Fix minor problems with traffic monitoring deamon.
3902009-02-27
  • Fix tenant permissions problem in Telephony -> Extensions -> Phones window.
3892009-02-27
  • Apply tenants user permissions to grids xml data.
3882009-02-27
  • Ignore Substitution/Voicemail channels from Asterisk.
3872009-02-27
  • Fix graphics updates problem.
3862009-02-26
  • Now Apply user permissions to Telephony actions.
3852009-02-26
  • Apply windows permissions to Telephony -> PBX Status window to only display data related to allowed windows.
3842009-02-26
  • Apply windows permissions to returned XML data for grids and return no data if not allowed.
3832009-02-26
  • Fox Queues permissions for grids data.
3822009-02-26
  • Fix user permissions when logged from a user created using Administration -> User (Horde Users management).
3812009-02-26
  • Fix Call Forward display in Telephony -> Extensions -> Phones window.
3802009-02-26
  • Force reload of monitoring data on Asterisk Reload or Telephony GUI Commit.
3792009-02-26
  • Display browser menubar on detached windows.
3782009-02-26
  • Make sure detach window button isn't displayed in single window display mode.
3772009-02-26
  • Re-implement window detach button available in Multiple Windows display.
3762009-02-26
  • Updated client index page.
  • Re-implemented Single Window display mode.
  • Now focus to Multiple Windows display window if already open.
3752009-02-26
  • Now display Agent fullname in Agent Login/Logout redbox window.
  • For Agent and HotDesk Extensions, now display logoff when logged to a phone to directly logoff extension after a confirmation box.
3742009-02-26
  • Fix permissions problem on Queues Agents Status actions.
  • Apply user permissions on Make Call action for Phone, Hotdesk and Agent Extensions.
3732009-02-25
  • In user mode, only display New Call and Speed Dial if allowed in permissions.
3722009-02-25
  • Cleanup preferences display script.
3712009-02-25
  • New Call from Hotdesk Extension now display to which phone Hotdesk is currently logged on.
3702009-02-25
  • Fix context menu for custom window grids.
3692009-02-25
  • Add missing icons for context menus.
  • Only keep custom realtime CSS styles for DHTMLSuite, default CSS styles are loaded from DHTMLSuite themes engine.
  • Remove old (unused) CSS files.
  • Fix display of context menus to select columns to display/hide on grids.
3682009-02-25
  • Fix problem with lastests user preferences changes.
3672009-02-25
  • Now save individual preferences per user (BETA was previously using a common preferences file).
3662009-02-25
  • Now properly re-open custom windows on initial display or restart of realtime browser window.
  • Now Save custom windows parameters into user preferences.
3652009-02-25
  • New graphic pages backend.
  • Now display for graphic pages when realtime monitor system service is stopped.
  • Now properly display realtime as stopped in system service status result.
3642009-02-25
  • Update online notification script functions on javascript code.
3632009-02-25
  • Add code to online notification script to return current system service status to client GUI if needed.
3622009-02-25
  • Fix RedBox window when display before any menu windows to be displayed using proper theme.
3612009-02-25
  • Fix display color of RedBox loading bar text in dark theme.
3602009-02-25
  • Fix display of RedBox loading bar in dark theme.
  • Always hide top menu and display close button when RedBox is displayed.
3592009-02-25
  • For speed dial directories, don't allow to call out if phone, hotdesk or agent extension isn't online.
3582009-02-25
  • Add Speed Dial directories support in User mode.
3572009-02-25
  • Add missing code for New Call features from Phone, Hotdesk or Agent Extensions.
3562009-02-25
  • Add javascript code needed for New Call and Speed Dial features for Phone, Hotdesk and Agent Extensions.
3552009-02-25
  • Don't use Light Mouse Navigation for Grids to avoid some display bugs.
3542009-02-25
  • Use new enhanced User permissions with compatibility for old RT 1.x permissions.
  • Fix permissions filtering for top menu when in User mode.
3532009-02-25
  • Increase width of actions column on Phone, Hotdesk and Agent Extensions windows.
3522009-02-25
  • Add User specific actions to top menu for Voicemail and New Call.
3512009-02-25
  • Add new icons.
3502009-02-25
  • Add New Call forms for Phone, Hotdesk and Agent Extensions.
  • Set proper authentication user key on javascript field.
3492009-02-24
  • Add custom windows configuration file for compatibility with old telephony extensions RT configuration.
3482009-02-24
  • Update BETA readme file.
3472009-02-23
  • Hide shell actions errors if any when not critical.
  • Fix realtime system service status monitoring from Telephony module.
3462009-02-23
  • Add missing support for call transfers when requesting last agent call on Queues and Agents (ACD) Monitoring deamon.
3452009-02-23
  • Fix talk time updates for Non-ACD calls on SQL table used by Historical ACD reports.
3442009-02-23
  • Add missing error icon.
3432009-02-23
  • Fix queue log monitoring bug on agents call transfer (wasn't updating talk time properly when calls ended).
3422009-02-23
  • Display textual errors message on Agent and Hotdesk Extensions login and logout forms.
3412009-02-23
  • Update display of Logged on phone for Agents in detailled Queues Agents Status window.
3402009-02-23
  • Update current BETA readme file.
3392009-02-23
  • Fix calls counter and status for agents on calls from an agent to another agent.
3382009-02-23
  • Added verification check to make sure that only 1 grids XML updates timer is running per grids.
3372009-02-23
  • When RedBox is displayed temporary stop the grids and graphics updates and restart once RedBox is closed.
3362009-02-23
  • Optimize grids xml updates javascript code.
3352009-02-23
  • Minor updates and cleanup on grids XML data script.
3342009-02-23
  • Don't display current status for Traffic Monitoring deamon (currently unavailable).
3332009-02-23
  • Update realtime monitor system service to display current deamons status if already started.
3322009-02-23
  • Updated monitoring intervals for Telephony Peers to 15 seconds when phones or voipaccounts window open, 60 seconds interval when a realtime client is online, else each 300 seconds (5 minutes).
3312009-02-23
  • Add new display icons.
3302009-02-23
  • Update icon for detailled ACD reports and now display waiting callers icon in Queues Agents Status window also.
3292009-02-23
  • Now display a detailled deamons status when asking current status from realtime monitor system service using "service scopserv_realtime status" on console.
3282009-02-22
  • When starting or stopping realtime monitor system service, now make sure that old RT 1.0 deamons scripts aren't running and stop them if needed.
3272009-02-22
  • Fix QueueLog deamon system service restart function.
3262009-02-20
  • Add database creation files needed for scopserv queuelog deamon.
3252009-02-20
  • Update monitoring backend for Queues and Agents and fix counters problems.
  • Include new queuelog monitoring script and system service.
3242009-02-19
  • When agent is oncall, increase answered calls counter and now update the talk time total and average correctly.
3232009-02-19
  • Fix problems on PBX monitoring deamon after asterisk reload/restart
3222009-02-19
  • Fix display of branding logo on bottom-right corner.
  • Add ScopServ left menu icon for Realtime Monitor.
3212009-02-18
  • Minor update to system service script.
3202009-02-18
  • Now proces Telephony Voicemail Boxes monitoring each 5 seconds when a voicemail related window is open, each 30 seconds when a realtime client is online, else each 60 seconds.
3192009-02-18
  • Now process Telephony ACD Monitoring each 4 seconds when queues or agents window are open, each 15 seconds when a realtime client is online, else each 60 seconds.
3182009-02-18
  • Now process Telephony Peers monitoring each 15 seconds when telephony voipaccounts or phones windows are open, each 30 seconds when a realtime client is online, else each 60 seconds.
3172009-02-18
  • Disable Auto-Complete browser features for login/logout and call transfer forms.
3162009-02-18
  • Moved Voicemail monitoring from Telephony Applications monitoring deamon to an independent monitoring deamon only for Voicemails to properly updates values displayed in Realtime Monitor GUI.
  • Now only load needed libraries for each Asterisk PBX monitoring deamons instead of loading all libraries to save memory use.
3152009-02-18
  • Process Network Monitoring deamon at interval of 10 seconds if open network windows, at 20 seconds if realtime client online, else each 45 seconds.
3142009-02-18
  • Process system monitoring deamon at 10 seconds interval when system window open, at 20 seconds interval when a realtime monitor client is online, else update at each 45 seconds.
3132009-02-18
  • Fix DHCP Clients listing problems.
3122009-02-18
  • Implemented new code for Voicemail Messages actions.
3112009-02-18
  • Fix Queues and Agents statistics problems with new backend.
3102009-02-18
  • Fix Telephony Peers status display for VoIP Accounts and Phone Extensions.
3092009-02-17
  • Fix new scopserv realtime system service script.
3082009-02-17
  • Display checkboxes on Phone Extensions list for Agent and Hotdesk Extensions.
3072009-02-17
  • Removed old temporary data files.
3062009-02-17
  • Fix error on hotdesk login/logout.
3052009-02-17
  • Remove unneeded temporary data files included with previous code update.
3042009-02-17
  • New Realtime Monitor 2.0 BETA.
3032009-02-17
  • Cleanup of current repository files. New files will be included in next commit.

ScopServ Realtime Monitor 1.4.12

RevisionDateDescription
3022008-09-22
  • Fix problem with recent changes to Call Transfer functionality.
3012008-09-22
  • Add Class of Service (CoS) drop-list for New Calls and Transfers when logged as Administrator for current extension tenant.

ScopServ Realtime Monitor 1.4.11

RevisionDateDescription
3002008-08-25
  • Add a new Realtime Hooks configuration file that allow to customize Asterisk Event handler. Please look on config/hooks.php.dist
2992008-07-14
  • In User Speed-Dial for Add/Delete actions, now properly refresh data after changes have been made. (Ticket 5483EB)
2982008-07-09
  • Now only update folders or files permissions if needed.
2972008-07-09
  • Now only chown data folder and files to scopserv user and group if not writable.
2962008-07-08
  • If we already run as root, disable the sudo command, this will highly reduce the load average (CPU / IO) and the number of calls to 'sudo' command.
2952008-07-08
  • Remove unused CSS styles.
2942008-07-08
  • Fix problem with Speed Dial Add and Delete actions. (Ticket 5483EB)
2932008-07-08
  • Update Transfer Call from Agent/Phone/Parking Lots forms:
    • Fix Internet Explorer 7 display problems.
    • Now submit form when Enter key is pressed in transfer form.
2922008-07-08
  • Update New Call from Phone/Agent or HotDesk extension forms:
    • Fix Internet Explorer 7 display problems.
    • Now allow to press on Enter key to submit call request.
2912008-07-08
  • Fix CSS layout for forms in Internet Explorer 7.
2902008-07-08
  • Update Login/Logout forms as Agent or Hotdesk extension:
    • Fix Internet Explorer 7 display problems.
    • Now focus to Phone Extension textbox in Agents or Hotdesk extensions forms.
2892008-07-08
  • Fix minor error for URLs of display buttons on main Realtime Monitor page.
2882008-07-02
  • Fix problem with ScopSwitch™ initialisation page.

ScopServ Realtime Monitor 1.4.10

RevisionDateDescription
2872008-06-19
  • Fix save function for static agents data.
2862008-06-19
  • Fix minor PHP error in Agents Login/Logout form.
2852008-06-19
  • Added a new initialization page for ScopSwitch™ windows to make sure that current data is up to date.
2842008-06-18
  • Fix problem with ScopSwitch™ data parser and updater script.
2832008-06-13
  • Add 'Offline' column for Queues -> Agents summary.
2822008-06-10
  • Rename 'Not Ready' to 'Paused' in Queues -> Agents Summary.
2812008-05-26
  • Fix PHP error in system service scripts.
2802008-05-26
  • Remove Font Size increase / decrease from top menu and add new pre-defined layout display sizes.
2792008-05-26
  • Fix PHP error on system services.
2782008-05-14
  • Add new icons for calls to/from extensions in ScopSwitch™.
2772008-05-14
  • Update permissions code to take care of new permissions settings added in Telephony module for Extensions.

ScopServ Realtime Monitor 1.4.9

RevisionDateDescription
2762008-05-06
  • Added JS function to get current Realtime system service status (RUNNING, STOPPED, etc).
2752008-05-06
  • Don't load dhtmlXGrid on single window display mode when not needed.
2742008-05-06
  • Add updated Progress Bar code to new layouts files.
2732008-05-05
  • Remove cached JS files when restarting system service.
2722008-05-05
  • Add code to generate minified (JSMin) version of JS files to reduce JS files size on loading.
  • Preserve and get cached JS files generated using PHP JS loaders.
2712008-05-05
  • Update preload images configuration file.
  • Disable HTTP E-Tags for files.
2702008-05-05
  • Optimize Javascript and CSS files loading by reducing HTTP requests and adding GZip compression.
2692008-05-05
  • Fix PHP error when checking permissions for ScopSwitch™ window.
2682008-05-05
  • Fix PHP error displayed on Login/Logout page.
2672008-05-05
  • Fix HTML layout for New Call feature of Agents.
2662008-05-05
  • Fix files permissions problem when system services are started from console and then from GUI method. Now make sure that system user and group for data files is always 'scopserv'. (Ticket: 5E7F35)
2652008-05-02
  • Fix automatic total/avg/min/max values calculation in Tables footers when in Single or Detached display mode.
2642008-05-02
  • Fix detach window icon to allow to detach a custom created window.
2632008-05-02
  • Allow multiple windows to be opened when in Single window display mode.
2622008-05-02
  • Fix display of windows with multi-tabs in single or detached window mode.
  • Fix PHP error on main displayed page when in signle window mode.
2612008-05-02
  • Fix Tables XML data updates in Single or Detached window display mode.
2602008-05-02
  • Fix checkbox for current update (refresh) interval in top menu.
  • Now able to open custom windows in single window display mode.
2592008-05-02
  • Fix Online Users notification script to properly parse data.
2582008-05-02
  • Add 30 pixels more to window height when opening in a Detached window for top toolbar menu.
2572008-05-02
  • Updated top menus items when in Single or Detached window display mode to only display valid items for currently displayed window.
2562008-05-02
  • Fix PHP errors in some Javascript files generated using PHP code.
2552008-05-02
  • Add 'Reload Informations' button to ScopSwitch™ window when no informations are available and system service is stopped.
2542008-05-02
  • Remove old error template file for ScopSwitch™ windows.
2532008-05-02
  • Update displayed page when no informations are available in a ScopSwitch™ window to display a message if Realtime Monitor system service is currently stopped. If the system service is running and no informations available, automatically reload informations data 10 seconds later.
2522008-05-02
  • Minor updates to New Call feature HTML layout.
2512008-05-02
  • Fix Login/Logout for Phones, Agents or Hotdesk extensions.
  • Move Telephony related templates into a common folder.
2502008-05-02
  • Fix RedBox in single window display mode.
2492008-05-02
  • Update Index page to redirect to default display page.
2482008-05-02
  • Update Graphics JS code for automatic updates to fix update issues.
  • Minor updates to HTML layouts.
2472008-05-01
  • Update Online clients monitoring scripts to also preserve IP address of current clients.
2462008-05-01
  • Renamed telephony actions script to a shorter name.
2452008-05-01
  • Split Telephony and Asterisk related actions into a common script file.
  • Add missing detach window icon.
2442008-05-01
  • Fix problem in last templates commit (missing files).
2432008-05-01
  • Remove old templates files.
2422008-05-01
  • Moved all display PHP code to display.php script file.
  • Add new Multiple windows and Single window display modes.
  • Update to top menu to filter some menu items when in single window mode.
  • Update Clients index page to allow choice between multiple or single windows display mode.
2412008-05-01
  • Split JS related to windows into separate files for multiple/single windows display mode.
2402008-05-01
  • Display loading/update status of data in detached windows.
  • Update CSS for New Call windows.
2392008-05-01
  • Add missing New Call feature template for Agents.
  • Add missing CSS layout when displaying ScopSwitch™ in a detached window.
2382008-05-01
  • Add missing updates for Detach window feature.
2372008-05-01
  • Add new Detach window button allowing to open an active window into a new browser window.
2362008-04-25
  • Fixed display problems with Speed Dial / Directory window when using Internet Explorer.
2352008-04-25
  • Make sure that Javascript files generated using PHP code are output in UTF-8 charset (and not ISO-8859-1) to avoid error when in translated version.
2342008-04-24
  • Added New Call and Speed Dial (directory) features when logged as Agent.
2332008-04-24
  • Fix permissions problems with Calls controls icons. (Ticket: DBB8A5)
2322008-04-23
  • Remove old cookies data for windows when they are closed. An HTTP error is displayed when client browser have more cookies than server allow.
2312008-04-22
  • Increase monitoring interval for Queues and Agents (ACD) stats.
2302008-04-21
  • Fix problem with Voicemail Messages window that was unable to load data when no messages in mailbox. (Ticket: 4BC552)
2292008-04-21
  • Fix monitoring problem of Queues and Agents (ACD) data.
2282008-04-18
  • Fix translation problem with accents on status bar of ScopSwitch™ windows.
2272008-04-18
  • Now properly preserve and reload last session windows.
2262008-04-18
  • Updated Cookies code to only have 1 cookie per window to reduce total number of cookies generated. (Ticket: CAC6F5)

ScopServ Realtime Monitor 1.4.8

RevisionDateDescription
2252008-04-16
  • Fix problem with Queues and Agents (ACD) statistics in Polycom MicroBrowser. (Ticket: 2F9BEC)
2242008-04-16
  • Add missing gettext (i18n) translation tag on Menus.
2232008-04-16
  • Add French Translation for Realtime Monitor package.
2222008-04-10
  • Don't monitor PeerStatus Events from Asterisk (not used yet) in Events Monitoring script.
2212008-04-10
  • Now check if Asterisk Manager is connected to Asterisk Server only once each 5 seconds.
2202008-04-10
  • Fix missing top menu items (such as New Call, Speed Dial, ..) when logged as Extension. (Ticket: 87CA4A)
2192008-04-10
  • Fixed multi-languages support problems.
2182008-04-10
  • Added new Asterisk Events monitoring script (currently used to monitor Extension status to get Ringing status in Queues and Agents (ACD) reports.
2172008-04-09
  • Fixed problems with Agent Login/Logout/Pause/UnPause form for Phones.
2162008-04-09
  • Fixed permissions problem with actions icons when logged as Administrator.
2152008-04-09
  • Don't process Queues and Agents (ACD) Monitoring except on first task or when ACD windows are open.
2142008-04-09
  • Split Calls Monitoring and Queues and Agents (ACD) Monitoring from main Realtime Monitoring script (rt_monitor.php) into two separated scripts (calls_monitor.php and acd_monitor.php).
2132008-04-03
  • Fix problem with Queues and Agents (ACD) reports not being displayed.
2122008-04-03
  • Inclued missing API library.
2112008-04-03
  • Minor bugfixes when loading configuration needed for Telephony Database Driver.
2102008-04-03
  • Don't check Permissions for Realtime Monitor when pushing application from registry (checked directly from main display script).
2092008-04-03
  • Fix Realtime Monitor Permissions problems. Now properly display Realtime Monitor window when user have proper permissions set.
2082008-04-03
  • Don't allow to display Realtime Monitor unless enabled first in Realtime Monitor permissions (except for Admin user). If not allowed, display Forbidden page.

ScopServ Realtime Monitor 1.4.7

RevisionDateDescription
2072008-03-27
  • Updated module icon.
2062008-03-27
  • Added dhtmlxToolbar JS and CSS files.
  • Now use dhtmlxGrid Distributed Parsing when loading tables XML data.
2052008-03-25
  • Only display 'Voicemail Messages' in top menu when in User-Mode and if Voicemail has been enabled in Extensions Options.
2042008-03-25
  • Updated Voicemail Messages window for Virtual Extensions.
2032008-03-25
  • When logged as Virtual Extension, now only allow to view Voicemail Messages button (no dial out / login buttons in top menu).
2022008-03-25
  • Fixed PHP error when loading XML data for Conferences participants or Voicemail Messages.
2012008-03-24
  • Minor bugfixes to Grid data Loading and Updates JavaScript events.
2002008-03-24
  • Now send online status notification each 15 seconds or when windows are opened/closed.
1992008-03-24
  • Minor updated to online status notifications code.
1982008-03-24
  • Added new table (grid) data footers for some telephony windows.
1972008-03-24
  • Now load proper dhtmlxGrid filtering JS file.
1962008-03-24
  • Now use custom dhtmlxGrid filtering script to fix automatic calculation code for footer values when displaying Queues and Agents (ACD) tables data when there is no cell value or when cell value is a checkbox (equivalent of 1 in queues).
1952008-03-24
  • Minor bugfixes to tables footers.
1942008-03-24
  • Load needed JS file for now used automatic values calculation feature from dhtmlxgrid v1.5 library.
1932008-03-24
  • Now display footer only once XML data has been loaded for the first time.
  • Now use dhtmlXgrid v1.5 automatically calculated values to calculate sum/average/minimum/maximum footer values and also added new footer tag to return total number of XML data rows.
1922008-03-24
  • Only updates one window table XML data at the same time. If current update is in progress, retry immediatly after current update task is done.
1912008-03-24
  • Added Pause/Unpause buttons to login/logout forms.
  • Now properly update 'Agent/Paused' value for phone extensions when agent is Paused/Unpaused from Realtime Monitor / ScopSwitch™.

ScopServ Realtime Monitor 1.4.6

RevisionDateDescription
1902008-03-19
  • Fix an invalid argument warning message (foreach) when Realtime Monitor is in idle mode (no client connected).
1892008-03-19
  • Fixed bug with saveFile function (used to save data files).
1882008-03-19
  • Don't remove XML files when restarting system service (cause update bug on client side).
1872008-03-19
  • Fixed PHP errors.
1862008-03-19
  • Fixed issue with grid data updates.
1852008-03-19
  • Updated Realtime Monitoring Tasks to add Asterisk Queues monitoring task.
1842008-03-18
  • Now initialize Realtime Monitor data (create/update XML file is needed) before loading XML file from window.
1832008-03-18
  • Removed MicroBrowsers related functions and moved them to Telephony module code.
1822008-03-17
  • Only monitor ScopServ QueueLog system service activity if enabled in GUI.
1812008-03-17
  • Remove old data/cache/temporary files when starting Realtime Monitor / ScopSwitch™ system service.
1802008-03-17
  • Fixed CSS bug for disabled ScopSwitch™ items.
1792008-03-17
  • Now disable some monitoring actions on first task run when Realtime Monitor / ScopSwitch™ is started to speed-up loading of data.
1782008-03-17
  • When checking if we have MicroBrowser phones, cache result for 5 seconds.
1772008-03-17
  • Moved Asterisk Manager checkup function from Telephony module.
1762008-03-17
  • Increased allowed memory usage before disabled updates to 32Mb instead of current limit of 16Mb for data updater system services (else, no data is updated unless memory usage go below this limit).
  • Updated System services monitoring script to don't monitor anything if server is currently overloaded.
1752008-03-14
  • Minor bugfix to Realtime Monitoring system service.
1742008-03-14
  • Updated system services.
1732008-03-14
  • Updated some tasks to only monitor them when needed to reduce server load/memory.
  • Added new code to get current system UNIX time using Ajax request from JS code.
  • Disabled Smart Rendering (was causing data updates problems).
1722008-03-10
  • Generate Realtime Monitor and ScopSwitch™ data at different update intervals according to if we currently have online users and according to open windows to use less system ressources when not needed.
1712008-03-10
  • Now remove old online clients from cache file after 30 seconds instead of 60 seconds of inactivity from online users notification service.
1702008-03-10
  • Make sure that no concurrent AJAX requests are made to the online users notification service at the same time.
1692008-03-10
  • Now properly display current update interval in top menu.
  • Fixed bug with XML data update timer (wasn't taking care of update interval).
1682008-03-10
  • Fixed bugs with XML data loading / update code and enabled dhtmlXGrid Smart Rendering mode.
  • Now display on window status bar when data is being loaded / updated.
1672008-03-10
  • Now replace & character from data filenames to [amp].
1662008-03-10
  • Updated permissions checkup for Queues and Agents (ACD) summaries.
1652008-03-10
  • Now open RT window using an unique ID for the whole system instead of the current user session, this avoid RT window to be opened multiple times on the same server from the same computer.
1642008-03-10
  • Added new Unload event to JS code to flush variables data when user close Realtime Monitor window from his browser.
1632008-03-10
  • Now preserve and get windows data of each users into separated cookies to have unique settings for each users on the same computer.
1622008-03-08
  • Fixed PHP bugs with Telephony JS code.
1612008-03-06
  • Display 'Updating Informations' message when updating both infos or data in ScopSwitch™ status bar.
1602008-03-06
  • Updated Status Bar text when updating ScopSwitch™ informations.
1592008-03-06
  • Added missing required libraries to Realtime Monitor data updater script.
1582008-03-05
  • Updated displayed Status Bar texts for ScopSwitch™ windows.
1572008-03-05
  • Make sur that no actions buttons are displayed in ScopSwitch™ if permissions settings for current user aren't available.
1562008-03-05
  • Remove old debug variable.
1552008-03-05
  • Fixed bugs with new ScopSwitch™ Javascript data updater.
1542008-03-05
  • Now make sure that data isn't update before we finished to load/update ScopSwitch™ page content (informations).
1532008-03-05
  • Optimized JS data code for ScopSwitch™ pages to have smaller data files and speed-up loading.
1522008-03-05
  • Now cache DOM elements IDs for ScopSwitch™ HTML divs to speed-up a little bit data update (avoid to fetch same element id multiple times from DOM elements IDs).
1512008-03-05
  • Now display update status for ScopSwitch™ windows to let user known when data is currently updating and when they was last updated.
1502008-03-05
  • Added close button when displaying Red Boxes (Login/Logout, New Call, ...) to allow user to cancel loading and return to Realtime window if loading has stopped for any reason and avoid user to to a F5 to refresh HTML page. (Ticket: FD7675)
1492008-03-04
  • Now properly display top menu according when logged as Agent or Hotdesk. (Ticket: D90600)
1482008-03-03
  • Fixed JS error with thresholds validation.
  • Ensure that GZip HTTP compression is enabled (if supported from remote browser) for Realtime Monitor and ScopSwitch™ data scripts.
  • Don't display PHP error when online users temporary log file doesn't exist yet.
  • Added a new Realtime Monitor / ScopSwitch™ Main deamon script. This script function is to start sub-deamons and to keep them running (and restart them if stopped) until this script is stopped (from service scopserv_realtime stop).
  • Updated system service for starting/stopping/restarting ScopServ Realtime and ScopSwitch™.
1472008-03-03
  • Fixed JS error with thresholds validation.
  • Ensure that GZip HTTP compression is enabled (if supported from remote browser) for Realtime Monitor and ScopSwitch™ data scripts.
  • Don't display PHP error when online users temporary log file doesn't exist yet.
  • Added a new Realtime Monitor / ScopSwitch™ Main deamon script. This script function is to start sub-deamons and to keep them running (and restart them if stopped) until this script is stopped (from service scopserv_realtime stop).
  • Updated system service for starting/stopping/restarting ScopServ Realtime and ScopSwitch™.

ScopServ Realtime Monitor 1.4.5

RevisionDateDescription
1462008-02-28
  • Added new Live Monitoring (Spy) of Calls feature (available in user mode only with proper permissions specified under user Web GUI options).
  • Added new Take of Calls feature (available in user mode only with proper permissions specified under user Web GUI options).
1452008-02-26
  • Added images preloading for faster pages display.
  • Now preserve permissions settings for calls from GUI settings (for user mode).